solmatrix - uncapped over saix

Looking at their site they seem very shady.

They don't state the speeds and claim the accounts are subject to their "Fair Usage Policy" which couldn't be more vague if they left it blank.

Also it states things like "If you still need to continue with heavy downloading for the rest of the month you are welcome to purchase extra GB's of data for the purpose", maybe I don't understand what uncapped means, I always thought you could download as much as possible, sinse that's what you're paying for.

They obviously have alot to hide and that is never a good thing.

If one ISP is providing "uncapped" SAIX it's only a matter of time untill another one does, I would rather wait for someone like Openweb to provide SAIX access.

Edit: The more I browse their site the more frustrated I become, even the site itself is poor.
 
Last edited:
Necuno said:
no mention of thresholds on this account - worth it ? suppose so
Click to expand...

I don't think so. SAIX has a uniform per-gig wholesale price.

10Gb SAIX is R450 retail. So for R1495 you can expect to get about 33Gb. Above that you will find yourself curtailed under the Fair Usage Clause. I can't imagine too many people would fork out R1495pm and not ensure that they get their money's worth. And if there are some poor sods who under-utilize their account, they just end up paying through the nose.

Only 1st tier ISPs are really in a position to provide an affordable and practical uncapped product.

Pooling will only work efficiently when the product is cheap enough that people really don't care that they not getting the most out of the account; when it will be mass-purchased for the convenience of being uncapped rather than with the present aim of "downloading the internet".
 
Fair Usage = They will cut you off if you Rape it too much
 
yip, theee true uncapped. Will not have any limits on usage whot so ever!!

They can speed limit you to the Package you select either 384K,512K or 1mbit etc.etc

But they shouldn't put a threshold or limitation on the maximum amount of gigs you may do. Meaning if u did 50gigs or 500gigs. It should not be a problem
 
Last edited:
Im guessing most of the "abusive" clients would be happy with +-50Gb. But I can think of a few situations where even 500Gb would be used up.

No I hate P2P (P***ant2P***ant), I'm not talking about that. :D

Another thing that really gets me about this solmatrix is they don't even state how many GBs before you get cut off, god help you if they're in a bad mood. I'm keen to find out more,,, but not because I intend to be a customer mwhahahaha.

Edit: from the ISPs point of view I can understand them forcing thresholds (don't approve) but they should have to state that they do and what happens in all advertisements, not when you check the details on their page.
 
Last edited:
Their is no need for SolMatrix to limit speeds. Since they have to pay SAIX by the gig, it doesn't matter what speed the data is accessed.

Only IS uncapped accounts are speed sensitive, since IS need to optimise the number of users they can fit into their broadband pipe. Too many and the service degrades. Too few and it is no longer profitable. The faster the speeds, therefore, the lower the capacity.
 
I understand what you're saying Gatecrasher, but I didn't say solmatrix throttles speeds, I was just talking in general.
 
Browser said:
I understand what you're saying Gatecrasher, but I didn't say solmatrix throttles speeds, I was just talking in general.
Click to expand...

Sorry, I was only clearing up an earlier comment:

Browser said:
They don't state the speeds and claim the accounts are subject to their "Fair Usage Policy" which couldn't be more vague if they left it blank.
Click to expand...
 
regardless i have asked for a full explanation from them.

websites don't always reflect service, but it it should though - will you call www.nol.co.za shady ? - no great layout their either.

at the price for saix uncapped if its worth it i can live with a site design like that - it will be no more IS crap to deal with.
 
I represent SolMatrix and would be happy to answer any questions. I can assure you that we are not "shady" and are prepared to be as open as possible.

Unfortunately a lot of people do not have a full grasp of the complexities of providing ADSL services and this is admittedly largely due to ISP's having to be less than completely open about what exactly is being provided for the prices being charged.

However, especially when it comes to providing data on the SAIX network, ISP's have no choice but to operate in this way in order to remain competitive and make the service at least seem to be more affordable than it actually is.

I can assure you that we are not providing our "uncapped" accounts to fleece the public but as an attempt to provide a service that we feel is needed. We are not likely to make hardly any profit on this service but actually carry a risk of losing money on the deal.

We would be more than happy to stop providing this "uncapped" service if the general impression created is that we are "shady" and attempting to fleece people.

I would be more than willing to further explain our "Fair Usage Policy" if requested to do so.

I would also appreciate any feedback that will help us to make our website less "frustrating". We have attempted to make our website user-friendly even if not "fancy" so please let us know where we have gone wrong.

We believe that providing a good service at a good price is more important than cosmetic looks but we may be wrong.

Please feel free to ask me any questions relating to our services and I will try my best to answer them as openly as possible.
 
I don't have that amount of money to pay monthly for a service, but I've mentioned before that the Solmatrix website must be one of the ugliest I've ever seen. It puts me off from reading what you have on offer, no offense to your company and no offense to you.

;)
 
teraside said:
I don't have that amount of money to pay monthly for a service, but I've mentioned before that the Solmatrix website must be one of the ugliest I've ever seen. It puts me off from reading what you have on offer, no offense to your company and no offense to you.
Click to expand...

No offense taken but could you perhaps be more specific about what makes the website "ugly" so that we can make it less "ugly".
 
It looks like the site was designed by someone with an old Frontpage software package and the logo was done in MS Paint. The orange, yellowish feeling you have going is nauseating.

What about a cool red and black site design with a "modern" logo and navigation system, make it futuristic, without over doing it.

Take a look at the Telkom do website www.do.co.za . I hate to say it, but it's a really cool site. Webafrica has a good site too, but by looking at it, you know they are a straightforward ISP.

Axxess has a plain site, which gives you the feeling of touch and go, you buy, connect and have fun.

A little time and effort is needed to make a good site, and no one gets it right the first time. I don't know the first thing of Web design and I've got fairly bad taste in general, so now you must know how "ugly" it is ;)
 
teraside got the just of it in regards to the websites appearance. Adding to it though I have to say it looks like the menus were glued onto the page, the shadows under them barely make it better. On the other hand, though it could be better, the layout is decent and standard (many try to hard to avoid having a standard website layout that’s been proven to work). Basically redoing the skin (pictures and colours) would make it look better, usability is on par.

Necuno, I never accused anyone (specifically not SolMatrix) of being shady due to the aesthetics of their website. I deal with a few companies who have websites with very unappealing appearance’s but the service and people behind it are great at what they do.
 
I would just like to state again, in my comments about the site, no offense to Solmatrix, it's just not my preference.

I see hope however and if you do change your site, to whatever you choose, I'm sure it will be successful ;)
 
Teraside. if you can do it better yourself with proper coding + database support sure then i would say you are able to voice an opinion on design, programming and style used

but if you can't program and web page design rather keep your unfound ideas to yourself - you are then like someone who can only draw stick man that tells a professional artist his designs are crap.
 
Necuno, I'm not attacking you I just disagree, I don't believe someone has to be an experienced or qualified web developer to be able to know a bad website when they see one, the least someone would need is something to compare it to. Just like I'm sure many people have used an item at some point in their life that didn't feel comfortable or work the way most would expect it to, they know it could be better despite not having studied ergonomics.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X