solmatrix - uncapped over saix

[Cataphract]

please point to the source of this information - far as i can see its 50-80G

exactly how is IPTV / HDTV going to work with an FUP in place...

IPTV is not streamed over the "internet". It will be transmitted over Telkom's ADSL network, operating in respect of IPTV as a standalone "LAN", if you will. It won't go through an ISP and you need not be connected to the internet with an account. It therefore will not count towards your cap.

I thought IPTV would mean the end of caps for us, but alas....

 

[AOpen]

which renders it a ±30G account.

Exactly - plus/minus 30 GB is not a set 30 GB limit and we never once stated that you would no longer be able to access the internet once your usage reached exactly 30 GB.

You pressed us for an example of what would be considered "fair usage" on the "Lite" service so we gave you an estimation but further stipulated that as the "fair usage" level was based on a number of variable factors it was only an estimation.

The figures quoted were an estimation of "fair usage" and were not a "cap" applied to the service.

Continually attacking us over our usage of the verb "uncapped" with reference to this service when we clearly stated that the service was not in fact "unlimited" is getting nobody anywhere.

If we created the wrong impression regarding this service we apologise for that.

We no longer advertise or provide this service due to the confusion it was causing so why continue attacking us?

 

[Necuno]

update: reading the above post, here is my matter laid out - its not an attack just a concerned opinion

they were reselling (?):
dsl go 25 (R1495.00) as DSLXtreme Lite uncapped (R1495.00)
dsl go 50 (R2995.00) as DSLXtreme uncapped (R2995.00)
dsl go 100 (R5995.00) as DSLXtreme Xtra uncapped (R5995.00)

hence the FUP and respondent mail:
"Lite" average usage of up to 1 GB per day (roughly 30G, + 5G)
"DSLXtreme plain" usage of up to 2 GB per day (roughly 60G, + 10G)
"Xtra" accounts usage of around 3 GB per day (roughly 90G, - 10G)
...

Although service was market as uncapped - you are still only allowed the above data usage VS IS's express uncapped rules of threshold where you actually do have an uncapped just at half speed after you have crossed your threshold, BUT you can still continue to download at your hearts content.

In such a service as solmatrix's "uncapped"; jack pays for R1495.00 and only uses 15G there is an extra 15G left over in the pool which effectively goes to next person(s) who used more than he should have, thus jack is nicely paying up for other people's usage.

On top of this if you have 10 users in the pool and no one uses their uncapped limit for the month those left over Gig's that they paid for - the isp only pays for what was used?

The F U P.
neither both parties sol matrix or bull frog can set out clearly what the standard is amongst their own interpretation of what it should be. an Uncapped service should go by its name as uncapped without any limitation on the data downloads per month other wise you are not selling an uncapped but a managed service as such - looking at way IS recently implemented thresholds to curb the rise of the down loaders, they are still allowed to download as i said till they drop only at half speed when the set threshold is reach which in effect keeps to its name uncapped - NO CAPPING OF DATA or some sort of usage policy.
...

last point. When selling of uncapped service or any service for this matter their should be clear explanation of what is allowed and what is not allowed - even if its means putting that info in popups as openweb did or as per webafrica who lines it out strait even before their table with products starts.

One should NOT at any given moment write A on your website and then have the clients mail/pm your just to say no its not A but A/2 - hence stating its uncapped but informing as i pointed out in my responded mail no its actually a managed usage account.

-why the FUP/Advert and the FUD misunderstood ?, looking at those two with the mail its draws out as 3 heads talking in different directions.

 

[Gunny]

SAIX offer no Uncapped solutions so nobody can resell a true uncapped solution on the SAIX backbone a 10GB account goes for about R490 so 30GB probably goes at R1400. So you have 25 at full speed then you get throttled and they hope you don't clap the 5GB "extra" on the 25GB "uncapped" account. Thats my theory on how it works.

 

[AOpen]

I can not believe how arrogant SolMatrix seems lately!

There has been nothing "arrogant" about any of my responses on this forum. Defending yourself from what you consider unwarranted attack is not arrogance.

All I have been trying to do is to defend the accusation that we were misleading with our marketing of this particular service. I have tried to demonstrate that we were completely open and up-front about the restrictions placed on this service and that we used the verb "uncapped" in good faith as there was no set cap applied to the service, only "fair usage".

I have email from you people stating "roughtly 30Gb".

"Roughly 30 GB" is not a "set" amount and again this was an estimation of "fair usage" not a "cap". At no time did we say you would be cut off from the internet at any specified usage limit.

It wouldn't be hard to find contradicting information for just about every paragraph you write.

ie; you will not be capped provided you use less than a certain ammount of bandwidth.

At no time did we write that particular sentence but that is in essence what "fair usage" means except that you still would not be "capped" unless you refused to reduce your usage to a "fair" level after being requested to do so.

Also you still can't wrap you head about what uncapped means, is there something wrong with you?

I don't want to be personal but you are being personal. You do not seem to be able to grasp the concept of "fair usage" and you also possibly have an incorrect concept of what "uncapped" really means.

Recently the Advertising Standards Authority of South Africa (ASASA) made a ruling regarding a complaint lodged against Open Web (Open Web Uncapped ADSL / MB Deas & Another / 9690).

the complainants submitted that the advertisement is misleading as the word “uncapped” implies limitless access, but the service being offered is limited to specific threshold data usage

ASA DIRECTORATE RULING

The ASA Directorate considered all the relevant documentation as submitted by the respective parties.

In the interest of equity the respondent was afforded an opportunity to comment on ISPA’s opinion. However, as it did not wish to submit additional comments, the Directorate was able to proceed to rule.

Clause 4.2.1 of Section II states that advertisements should not contain any statement or visual presentation, which directly or by implication, omission, ambiguity, inaccuracy, exaggerated claim or otherwise, is likely to mislead the consumer.

The complainants are of the opinion that the advertisement is misleading as the word “uncapped” implies limitless Internet access. The service, however, is limited to specific amounts of data. Once the stipulated limit is reached, the connection speed is significantly reduced.

The respondent submitted that it is not selling “unlimited” ADSL accounts, but “uncapped” ADSL accounts. Because the user will always have an Internet connection, irrelevant of bandwidth usage, the package remains uncapped. Users who download more than their allocated amount of data are restricted in terms of access speed, but will still have Internet access.

While ISPA accepted that some consumers might attach an incorrect interpretation to the term “uncapped”, it appears of the opinion that the respondent’s practice is common in the industry. It also commended the respondent for the clear explanations it has on its website in this regard.

The Directorate acknowledges that there is some scope for a potential customer to confuse the “threshold” levels as “caps”, but the meaning of the limitations must be assessed in the context they appear. The claim therefore needs to be measured in the context of the respondent’s website.

.......

This is distinctly different from models where a user is blocked entirely from accessing Internet content once a specific amount of traffic has been transmitted. According to ISPA, this sort of service is usually referred as a “capped” service. The model used by Open Web does not seem to match the generally understood meaning of a "capped" service, as the flow of information is never stopped. At worst, it is hampered when thresholds are reached, a fact that is clearly communicated to the consumer.

Based on the above the Directorate is of the opinion that the advertisement is not misleading, as it appears ex facie that the services offered by the respondent are “uncapped”. It is therefore not in contravention of Clause 4.2.1 of Section II.

The complaints are dismissed.

 

[magneto]

what do SolMatrix class as fair uasge????
I have for 4mb line, i do 1gig every 45mins +- . so in 24hr i should have downlaod about 32gigs +-.

say i had this package - DSLXtreme Xtra
Monthly Traffic Allowance:Uncapped (Heavier Usage)
Traffic Shaping:Yes
R5995.00
per month
.

no would you complain to me and tell me to stop downlaoding becuase i'm using to much of the pool,
if i did 30gigs aday?

becuase that price of R5995.00 for adds up to your dsl go 100gb package for R5995.00 ..

have solmatrix just tried to put a spin on words?

my 2cents now..enough mayb questions...

its fake.
uncapped = unlimited amount of data. (you {ISP} dont dicide what amount of gigs per day the client can donwload)

 

[Gatecrasher]

"Mutton dressed as lamb."

 

[AOpen]

they were reselling (?):
dsl go 25 (R1495.00) as DSLXtreme Lite uncapped (R1495.00)
dsl go 50 (R2995.00) as DSLXtreme uncapped (R2995.00)
dsl go 100 (R5995.00) as DSLXtreme Xtra uncapped (R5995.00)

hence the FUP and respondent mail:
"Lite" average usage of up to 1 GB per day (roughly 30G, + 5G)
"DSLXtreme plain" usage of up to 2 GB per day (roughly 60G, + 10G)
"Xtra" accounts usage of around 3 GB per day (roughly 90G, - 10G)

The difference between these two services are as follows:

With DSL Go you pay for a "set" amount of GB of data per month and you are "capped" at that level. If you use all your allocated data before month-end you lose access to the Internet for the remainder of the month unless you "top-up" your data. This is therefore NOT an "uncapped" service.

What makes this service different is that as you have paid for the full amount of data allocated any data that is not used by the end of the month is carried over and added to the following months allocation. You have paid for the data so it is yours to use whenever you need it and it never expires.

With DSLXtreme there was "NO set" amount of data allocated to your specific account. You were not "capped" at a specific level. However a specific amount of data was allocated to a common pool of data dependent on the package (standard, Lite, or Xtra). Depending on the overall usage of the pool of data it was possible to have access to more data than you actually paid for as you would be subsidised by those that used less than the amount allocated to the pool for each user.

On the Lite service it was possible that some users would only have used say 15 or 20 GB in a month while other users might have been able to use say 35, 40 or even possibly 50 GB per month.

Additionally, even if you did reach the variable "threshold" of "fair usage" you would not have been cut off from the internet. You would only have been asked to reduce your usage for the remainder of the month e.g. to only use the service for browsing, e-mail, and light downloading but not to continue with heavy downloading until the next month.

There was no "set" cap or limit and you would have continued to have access to the internet the whole month unless you refused to be fair in your usage and continued with heavy downloading after being asked to reduce your usage.

You may say that having lighter users subsidise heavier users is not ethical but then all standard ADSL services would be unethical as this is how the system works, except that you are normally "capped" at a specific level.

If you purchase a standard 10 GB ADSL service you generally actually only pay for about 7 to 8 GB of data. If you then reach your "cap" of 10 GB you have actually used more than you paid for and you have been subsidised by someone that has used less than 7 or 8 GB of data.

If you use all 10 GB the ISP generally makes a loss on your specific account. The ISP generally only makes a profit on accounts that use less than for example 7 of the 10 GB and breaks even on an account that uses about 7 or 8 GB. If there are not enough light users to subsidise the heavy users the ISP will not even make a profit.

That is why unused data on a standard "capped" package is not carried over.

That is also why so-called "pre-paid" data is more expensive per GB than a "capped" package and why "pre-paid" or "top-up" data usually does get carried over.

TelkomInternet take this even further and you can generally use up to roughly twice your "cap" as they have a much higher proportion of lighter users that subsidise the lower proportion of heavier users.

Although service was market as uncapped - you are still only allowed the above data usage VS IS's express uncapped rules of threshold where you actually do have an uncapped just at half speed after you have crossed your threshold, BUT you can still continue to download at your hearts content.

You were never "only allowed the above data usage" on the DSLXtreme service and if you reached the "threshold" of "fair usage" you would still have been able to continue to download but just not "at your hearts content".

 

[AOpen]

what do SolMatrix class as fair uasge????
I have for 4mb line, i do 1gig every 45mins +- . so in 24hr i should have downlaod about 32gigs +-.

say i had this package - DSLXtreme Xtra
Monthly Traffic Allowance:Uncapped (Heavier Usage)
Traffic Shaping:Yes
R5995.00
per month
.

no would you complain to me and tell me to stop downlaoding becuase i'm using to much of the pool,
if i did 30gigs aday?

becuase that price of R5995.00 for adds up to your dsl go 100gb package for R5995.00 ..

have solmatrix just tried to put a spin on words?

If you had subscribed to the DSLXtreme "Xtra" service you would most probably have been able to download more than 100GB of data and still been "fair" in your usage.

"Fair Usage" would obviously have been different for each of the three available services (standard, Lite , and Xtra).

As you are aware, it is possible to download for example 30 GB per day if there were no restrictions at all. This could amount to possibly about 1000 GB of data in a month which with the wholesale cost of SAIX data would cost an ISP way, way more than R5995.

If anyone was prepared or even able to pay R60 000 or more per month for a truly "unlimited" SAIX service then such a service would be available.

It is however really pointless to continue with this as we no longer provide the DSLXtreme service.

Perhaps this thread should be closed.

 

[magneto]

i smell crap talk here

i think they supply a 100gig SAIX account(yes pay per gig WholeSale Price), and calling it uncapped for R5995, hoping that the client wan't do heavy usage on it. so to proctect themself they have this so called.
fair usage policy and client pool of data they talk about..
Plus SAIX DONT HAVE A UNCAPPED ADSL SOLUTION.

"If anyone was prepared or even able to pay R60 000 or more per month for a truly "unlimited" SAIX service then such a service would be available."
yes fool its callled diginet, leased line.. have you heard of it...???



ok .. so if did that amount every single day... 32gigx30days = 960gigs amonth... u telling me u will not complain @ all, becuase it falls within you fair uasge??

If you had subscribed to the DSLXtreme "Xtra" service you would most probably have been able to download more than 100GB of data and still been "fair" in your usage.

"Fair Usage" would obviously have been different for each of the three available services (standard, Lite , and Xtra).

As you are aware, it is possible to download for example 30 GB per day if there were no restrictions at all. This could amount to possibly about 1000 GB of data in a month which with the wholesale cost of SAIX data would cost an ISP way, way more than R5995.

If anyone was prepared or even able to pay R60 000 or more per month for a truly "unlimited" SAIX service then such a service would be available.

It is however really pointless to continue with this as we no longer provide the DSLXtreme service.

Perhaps this thread should be closed.

 

[Browser]

SolMatrix is trying (at at least was and might again try) to get away with advertising capped accounts as uncapped simply because they won't give you a hard number on when you are capped. It's as simple as that.

I've just about had enough trying to argue with SolMatrix about what uncapped means, there are definition on the internet and in dictionaries, which contradict what SolMatrix thinks it is, aswell as what people expect from a capped or uncapped account.

Bottom line, they claim those accounts are uncapped purely because they don't state when you will be capped.

 

[Necuno]

If you purchase a standard 10 GB ADSL service you generally actually only pay for about 7 to 8 GB of data. If you then reach your "cap" of 10 GB you have actually used more than you paid for and you have been subsidised by someone that has used less than 7 or 8 GB of data.

If you use all 10 GB the ISP generally makes a loss on your specific account. The ISP generally only makes a profit on accounts that use less than for example 7 of the 10 GB and breaks even on an account that uses about 7 or 8 GB. If there are not enough light users to subsidise the heavy users the ISP will not even make a profit.

That is why unused data on a standard "capped" package is not carried over.

That is also why so-called "pre-paid" data is more expensive per GB than a "capped" package and why "pre-paid" or "top-up" data usually does get carried over.

TelkomInternet take this even further and you can generally use up to roughly twice your "cap" as they have a much higher proportion of lighter users that subsidise the lower proportion of heavier users.

interesting... dispelling the shroud on so called non-prepaid VS prepaid

ref to
http://mybroadband.co.za/vb/showpost.php?p=1210314&postcount=2
http://mybroadband.co.za/vb/showpost.php?p=1210496&postcount=5
from
http://mybroadband.co.za/vb/showthread.php?t=86354

 

[4lien]

This whole thread really cracked me up! "fair" usage... and "fakeuncapped"

If you run on the same logic as AOpen, you could sell 3GB accounts, calling them uncapped if you follow a "fair usage policy" of no more than 1mb usage per day.

I would like to see a post by AOpen that is explicit and unambiguous.

(Yeah almost a year later, so sue me)

 

[matrixweb]

so if i took 1 of those DSLXtreme Xtra accounts and downloaded 5gig i can be capped lol? you'll say that its uncapped but by "fair usage" to me paying R6000 is +-1tb , even if i dont download that much i would be paying R6000 and by the advert it would be misleading. f i was a isp i can charge someone R25 000 and tell them its uncapped saix and when hey reach 10gig cap them and say you exceeded the fair usage? lol

 

[lilGr]

Huge scam!

So stupid gosh.

 

[SpeedMaster]

AOpen:”We believe that providing a good service at a good price is more important than cosmetic looks but we may be wrong.”

Solmatrix is VERY unreliable at the moment!!
Try phone them for support or account query and they don’t answer EVER. There phone has not worked for weeks.
Internet connection fails daily, and because you can’t speak to them on the phone for support, you have to email and pray. Usually the next day Solmatrix replies that all is fine on their side and suddenly you can connect. If you download more than about 500MB in a session you loose connectivity again until you send another email.
Also I don’t see where you can buy a GO account [or any other account] on their website anymore, looks like they are trying to close down bandwidth sales.
From Solmatrix:

DSL "Go" services which are "monthly" 
>> recurring services with a "monthly" data allocation. Any unused data 
>> left at the end of the month on a DSL Go service is carried over to 
>> the following month but NOT any data from any previous months. This 
>> therefore limits your data rollover to a maximum of your "monthly"
>> data allocation.
>>
>> The provision of data rollover on monthly DSL Go services is an added 
>> benefit not provided by other ISP's and is provided at our discretion.
>>
>> Please note the following from the Terms and Conditions of Use 
>> published on our website:
>>
>> 5.3 ADSL Data Rollover is provided at our discretion on certain ADSL 
>> packages and may be limited to a predetermined maximum. SolMatrix 
>> reserves the right to modify, limit, suspend or terminate provision 
>> of data rollover at any time. Due to the nature of the service any 
>> unused or accumulated ADSL data will be lost upon termination of the service.
>>
>> 12. These Terms and Conditions supersede all previous 
>> representations, understandings or agreements and shall prevail 
>> notwithstanding any variance with terms and conditions of any order submitted.
>>
>> 13. Use of any services provided by SolMatrix constitutes acceptance 
>> of these Terms and Conditions.
>>
>> 14. This Agreement sets forth the entire agreement and understanding 
>> between the parties and merges all prior discussion between them.
>> SolMatrix reserves the right to add, delete, or modify any provision 
>> of this Agreement at any time without notice. This agreement may not 
>> be modified except by the written consent of SolMatrix.
>>
>> Due to losses incurred in part by fraudulent orders and payments or 
>> misuse of our ADSL services we have taken the decision to no longer 
>> accept new orders for ADSL services so as to protect ourselves and 
>> our existing honest ADSL customers. We intend to continue servicing 
>> existing ADSL customers to the best of our ability.

 

[LazyLion]

why don't you switch to OpenWeb Uncapped Express? Over IS fibre I get full speed on my 4 mb ADSL line and no threshold.