Standard Bank apologises for systems failure

I have a feeling this started on Saturday already...
I was on internet banking on Saturday evening and on my one account the "Provisional" view and "History" view were showing different amounts in my account :wtf:
I sent them secure emails that night because amazingly there is nobody around that you can contact and i still have not heard anything from them ... time to change banks

IB Error.jpg
Internet banking fixed ... okay so that's what fixed means...fail :erm:
 
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Sapphiron said:
If a hardware failure can take down Standard bank, then my 25 person company has a more reliable IT system than one of the 4 largest banks.
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Because SB's servers run on a lone P4 machine somewhere in the corner of the CEO's house. :p
 
Why doesn't SB send their customers some sort of apology personally? It would be nice to get an SMS or email stating the problem is being fixed/has been fixed and they're sorry... Why do I have to find out from a news article? :confused:
 
Sysem said:
Why doesn't SB send their customers some sort of apology personally? It would be nice to get an SMS or email stating the problem is being fixed/has been fixed and they're sorry... Why do I have to find out from a news article? :confused:
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Because large companies send out information like this in the form of a press release.
 
Bar0n said:
Because large companies send out information like this in the form of a press release.
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Press is great, but knowing they're back up and running should be sent to me. I don't have to check on THEM during my day.
 
Sysem said:
Press is great, but knowing they're back up and running should be sent to me. I don't have to check on THEM during my day.
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Well there's 2 options here:
1. Tell that to them, and if they don't message you in future, goto option 2.
2. If you're that unhappy with their lack of personalised SMSes, vote with your wallet and don't bank with them. Apparently it's way worse at some of the other banks though, so good luck with that.
 
I had a personal apology from SB today - for something completely different.
It was as bizarre an apology as I have ever had, though. The agent sounded like she was reading from a sincere and heartfelt script.
As apologies go, it was abject, but not believable.
 
Aquila ka Hecate said:
I had a personal apology from SB today - for something completely different.
It was as bizarre an apology as I have ever had, though. The agent sounded like she was reading from a sincere and heartfelt script.
As apologies go, it was abject, but not believable.
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How much money do you make for SB to personally call you and apologise? :p Are you a Gupta?
 
When are they going to fix it???

The app isn't working for me since yesterday.

It says "TECHNICAL ERROR HAS OCCURRED", and is terribly slow to even get to that error.
 
Sapphiron said:
If a hardware failure can take down Standard bank, then my 25 person company has a more reliable IT system than one of the 4 largest banks.
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Yes, because your tiny 25 person company does not run a multi-billion Rand hardware setup with 1000's of ATM's, blah blah blah..servicing millions of customers. :erm:

Logic fail.
 
xera said:
When are they going to fix it???

The app isn't working for me since yesterday.

It says "TECHNICAL ERROR HAS OCCURRED", and is terribly slow to even get to that error.
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I keep getting error:500 when trying to register a new card on internet banking. It's frustrating me to death!!
 
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