Stellenbosch Issues.

[NapalmX]

We're in Techopark, Stellenbosch. We're running a 4mb uncapped ADSL through IS.

On the uncapped we're getting a transfer rate of between 5-10kB. We've programmed another capped account, and got 300kb/sec for about 5 minutes before that went down to the "normal" speed.

We've had Telkom guy out - but there's no line fault. We've swapped out all network equipment.

Is this area simply swamped, or is there something else at work here?

 

[Other Pineapple Smurf]

Have you bothered using a non-IS ISP?

 

[NapalmX]

The same thing happens. Quick for 5 minutes and then nothing.

 

[Pada]

... just one of the reasons why my office (also in Technopark, Stellenbosch) went to Neotel Fiber, and using the Mweb business uncapped 4Mbps account only as a secondary/failover Internet connection.

Are you using an IS business uncapped account?

Perhaps run like 'tracert www.google.co.za' (in Windows) or if you have a Linux box with mtr, 'mtr www.google.co.za' and post the results here.
Here are my results on Neotel Fiber:

Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 172.30.10.1                       0.0%    17    0.2   0.2   0.2   0.3   0.0
 2. 172.30.30.1                       0.0%    17    0.4   0.4   0.3   0.6   0.1
 3. 41.164.x.xxx                      0.0%    17    0.6   0.6   0.5   0.7   0.1
 4. 41.164.12.2                       0.0%    17    2.5   2.3   2.2   2.5   0.1
 5. 41.160.0.242                      0.0%    17   22.5  22.7  22.4  25.1   0.6
 6. 41.160.2.86                       0.0%    16   22.8  22.9  22.6  25.0   0.6
 7. 155.232.6.38                      0.0%    16   47.9  50.8  47.7  94.5  11.7
 8. 155.232.240.19                    0.0%    16   52.8  52.1  47.8  74.2   7.1

Update: Here's a traceroute from my home (in Stellenbosch) via IS 30GB local only to my office's Mweb business uncapped:

                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 192.168.11.1                      0.0%    11    0.9   1.1   0.9   1.7   0.3
 2. 192.168.1.1                       0.0%    11    1.8   1.9   1.6   2.6   0.4
 3. 196.209.22.1                      0.0%    11   10.3  10.4   9.8  10.8   0.3
 4. 196.38.73.113                     0.0%    11   35.0  32.5  31.4  35.0   1.3
 5. 196.38.73.9                       0.0%    10   31.4  32.2  31.4  34.4   0.9
 6. 196.26.0.61                       0.0%    10   34.2  33.9  33.1  35.3   0.6
 7. 196.26.0.10                       0.0%    10   72.8  39.6  31.7  72.8  15.4
 8. 198.32.142.25                    88.9%    10   33.3  33.3  33.3  33.3   0.0
 9. 196.22.163.2                      0.0%    10   35.8  35.5  33.2  39.7   2.1
10. 196.22.169.243                    0.0%    10   32.9  46.7  31.4 171.6  43.9
11. 196.22.189.12                     0.0%    10   33.0  32.3  30.9  34.3   0.9
12. 10.24.206.64                     88.9%    10   80.7  80.7  80.7  80.7   0.0
13. 41.134.xx.xxx                     0.0%    10  102.4  99.1  62.6 134.0  25.2

 

[NapalmX]

1     34ms       5ms       4ms          192.168.10.200
2     216ms     125ms     38ms        41.145.120.1
3     61ms       44ms     62ms         196.38.72.217
4     246ms     64ms     123ms        196.38.73.17
5     579ms     143ms     61ms        196.26.0.60
6     1264ms    35ms     150ms       168.209.1.188
7     69ms       193ms    93ms        196.23.168.147