Hi there folks.
I applied for a line to be installed at my home (the free one so that I can do a self-install for my ADSL). The problem is the following.
I applied for this about a month and a half ago. They keep calling me about once a week to confirm my address. For some reason they have my address as the hospital which is next to the complex where I live. They call me and say: "Hi sir, we just want to confirm your address." I have called the Telkom guys in Potchefstroom and the 10219 number to correct this about 5 times. But still every week they call me to confirm my address as "the neighbouring hospital". I can understand if they have problems with their admin, but I have called them to correct it at least 5 times.
The question is this. Can someone please tell me who I should talk to to get the ball rolling? Is there perhaps a Telkom rep here to assist me? It is really frustrating.
Thanks for reading.
Edit: I should add that every time they call to confirm my address, it is the Potchefstroom guy who wants to install the line. When I then tell him NO IT IS NOT WHERE I LIVE!!!!!!!!!!!!!!!!!111111111111111, he says: Oh sorry sir you have to wait another week because the equipment we use is totally different. Now that I have your correct address I can get the right equipment and start right away. Then the next week he calls and the same thing happens. Vicious circle.
I applied for a line to be installed at my home (the free one so that I can do a self-install for my ADSL). The problem is the following.
I applied for this about a month and a half ago. They keep calling me about once a week to confirm my address. For some reason they have my address as the hospital which is next to the complex where I live. They call me and say: "Hi sir, we just want to confirm your address." I have called the Telkom guys in Potchefstroom and the 10219 number to correct this about 5 times. But still every week they call me to confirm my address as "the neighbouring hospital". I can understand if they have problems with their admin, but I have called them to correct it at least 5 times.
The question is this. Can someone please tell me who I should talk to to get the ball rolling? Is there perhaps a Telkom rep here to assist me? It is really frustrating.
Thanks for reading.
Edit: I should add that every time they call to confirm my address, it is the Potchefstroom guy who wants to install the line. When I then tell him NO IT IS NOT WHERE I LIVE!!!!!!!!!!!!!!!!!111111111111111, he says: Oh sorry sir you have to wait another week because the equipment we use is totally different. Now that I have your correct address I can get the right equipment and start right away. Then the next week he calls and the same thing happens. Vicious circle.
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