Strange Afrihost Speed Issue

[mountain_lion]

I subscribe to a 60Mbps fibre service via Afrihost. FNO is Frogfoot.
Been with Afrihost for many years without any major issues.

Recently we started experiencing bandwidth issues.
My Broadband speed tests were fine, but this is only to the nearest server (we are in Cape Town).
So I tried Ookla.
Tests to Cape Town via Ookla are also fine.
But testing to the servers in Johannesburg (including Afrihost's own server) gets less than 5Mbps download!
Same for international servers.

To exclude local issues, I bypassed the router (connected the incoming WAN cable directly to the PC LAN port).
Running tests to the same servers gave normal results (above 50Mbps download).
The logical conclusion was a router issue.
The existing router (TP-Link Archer A7 v5, flashed with OpenWRT) was oldish, so I decided to replace it.
Got a Cudy WR3000 instead. Basic router at reasonable price, with OpenWRT support.

This is where it gets strange. Exact same result with the new router!
Below 5Mbps to anywhere outside of Cape Town!
Router is on stock settings.
Bypass the router and all is normal.

Experts / @AfriNatic / @AfriGuy / @Afrigirl please assist.

 

[Frogfoot Fibre]

Hi there!

We are sorry to hear this, and we would like to assist you.

Please PM us the account holder’s details – full name, physical address and cell phone number – for our team to investigate the matter.

 

[mountain_lion]

Hi there!

We are sorry to hear this, and we would like to assist you.

Please PM us the account holder’s details – full name, physical address and cell phone number – for our team to investigate the matter.

Thanks for the reply @Frogfoot Fibre
PM sent.

Not sure if this is a Frogfoot or Afrihost (or router) issue, but investigating from all sides will be appreciated.

 

[Afrigirl]

Thanks for the reply @Frogfoot Fibre
PM sent.

Not sure if this is a Frogfoot or Afrihost (or router) issue, but investigating from all sides will be appreciated.

Hello.

Please add me to the conversation.

 

[mountain_lion]

Hello.

Please add me to the conversation.

Added. Thank you for your assistance.

 

[mountain_lion]

Big thank you to @Afrigirl & @Frogfoot Fibre plus their teams for the continued support over the last few days troubleshooting this issue.

 

[ectypal]

What's the outcome??

 

[Naks]

@Afrigirl

Are you guys shaping traffic at all? Suddenly Instagram reels are buffering

 

[Afrigirl]

@Afrigirl

Are you guys shaping traffic at all? Suddenly Instagram reels are buffering

Hi. No, fibre packages are unshaped.
When did the issue start?

 

[Naks]

Hi. No, fibre packages are unshaped.
When did the issue start?

over the weekend.

did the usual - restarted ONT, router, all devices, etc.

last week we had a weird moment where our Internet dropped, and then the WiFi asked us to login - showing the Fibre Activation page

 

[Afrigirl]

over the weekend.

did the usual - restarted ONT, router, all devices, etc.

last week we had a weird moment where our Internet dropped, and then the WiFi asked us to login - showing the Fibre Activation page

How is the connection now?

 

[Naks]

How is the connection now?

the connection itself is fine, but Facebook & Insta reels buffer, sometimes YT as well

 

[Afrigirl]

the connection itself is fine, but Facebook & Insta reels buffer, sometimes YT as well

Please install ipvfoo to see where the traffic is being served from.

 

[Naks]

Please install ipvfoo to see where the traffic is being served from.

Insta

www.instagram.com    102.132.99.174
edge-chat.instagram.com    (no address)
graph.instagram.com    102.132.99.63
scontent-cpt1-1.cdninstagram.com    102.132.99.63
scontent-cpt1-1.xx.fbcdn.net    102.132.99.13
static.cdninstagram.com    102.132.99.63
static.xx.fbcdn.net    102.132.99.13
www.facebook.com    102.132.99.35

FB

www.facebook.com    102.132.99.35
edge-chat.facebook.com    (no address)
gateway.facebook.com    (no address)
scontent-cpt1-1.xx.fbcdn.net    102.132.99.13
scontent.xx.fbcdn.net    102.132.99.13
static.xx.fbcdn.net    102.132.99.13
www.fbsbx.com    102.132.99.1

YT

www.youtube.com    192.178.54.14
accounts.youtube.com    192.178.54.14
fonts.googleapis.com    216.58.215.138
fonts.gstatic.com    142.251.47.163
googleads.g.doubleclick.net    142.251.47.226
i.ytimg.com    142.251.47.150
rr1---sn-54gpivnu15-j2us.googlevideo.com    169.1.4.76
rr2---sn-54gpivnu15-j2ue.googlevideo.com    169.1.2.77
static.doubleclick.net    142.251.47.198
www.google.co.za    142.251.47.227
www.google.com    192.178.54.4
www.gstatic.com    142.250.201.67
yt3.ggpht.com    142.251.47.97

 

[Afrigirl]

Thank you, please drop me a PM with your account details.
The traffic should be served locally.

 

[Naks]

Thank you, please drop me a PM with your account details.
The traffic should be served locally.

sorry, see now, I forgot my VPN was running temporarily for banking

 

[Afrigirl]

sorry, see now, I forgot my VPN was running temporarily for banking

Thanks, I see you edited the post.
Looks fine now, is browsing still slow with the mentioned services?

 

[Naks]

Thanks, I see you edited the post.
Looks fine now, is browsing still slow with the mentioned services?

seems ok now, it's mostly in the evenings that this happens

 

[Xtm]

seems ok now, it's mostly in the evenings that this happens

Then mostly is congestion related during peak hours.

 

[Naks]

Then mostly is congestion related during peak hours.

no, it's not, because everything else is working 100% - gaming, radio streaming, Netflix, Amazon Prime, etc.