Strange fault - any input pls

[divv]

Hi.
Last week my line was converted to ADSL, all was working fine until last night, got home and the handset wasn't working but ADSL was still.
Thought it might be the handset so got hold of another but same thing, ADSL still works but handset not.
Suggestions please?? (apart from phone Telkom - (a) because its after hours and (b) because I am NOT calling helpdesk from a cellphone!!!)
Thanks
divv

 

[DapperDanMan]

This is normally an account suspension due to non-payment.
It could also be that the line splitter (if you are using one) has become faulty.
Have you tried plugging the telephone handsets into any other Telkom wall box in the house?
Anyway, you can check your account and/or log a fault here: www.telkom.co.za

 

[divv]

Hi "D" if a suspension, would the adsl still work?
Have tried plugging both handsets into the wall jacks - no dial tone, nothing just completely dead...

 

[concentricpuddle]

It's the line dude. Same thing happened with me. Tech came and sorted it out.

 

[cavedog]

Hi "D" if a suspension, would the adsl still work?
Have tried plugging both handsets into the wall jacks - no dial tone, nothing just completely dead...

some one fiddled with the exchange m8! They put you in a dsl only socket. I had the same problem.

They would disconnect voice and then dsl worked. Then they came and disconnected dsl and voice worked. They they came and disabled voice and dsl worked!

It happened 6 times before I lost my temper at Telkom shop and the tech came to my house.

 

[DapperDanMan]

Hi "D" if a suspension, would the adsl still work?

In some cases, yes.
In other cases, until the connection is broken.
And in other cases still, no.

 

[divv]

In some cases, yes.
In other cases, until the connection is broken.
And in other cases still, no.

 

[divv]

Well I've logged a fault using the online system, will see how long it takes for an answer...

 

[Hxx]

I have the same problem since a huge lightening strike on Monday evening.... logged a fault from my cellphone on Monday..... voice still broken.... heard nothing from Telkom yet...

 

[divv]

I have the same problem since a huge lightening strike on Monday evening.... logged a fault from my cellphone on Monday..... voice still broken.... heard nothing from Telkom yet...

But your ADSL works?

 

[psheldon]

My dsl was 2 days old 1 1/2 months ago. Came home dead line voice and dsl. Log a complaint that night (have another connection to web) via the web. Called about 11am the next day. No, can't see any complaint logged says voice. Will log another.I don't trust the web complaints logger.