Streaming issues on Vox?

My point to them is this in all my support discussions: just disclose what is going on. If the products I am currently on is not able to supply me with the quality of service I need for what I need to do just tell me.

I will gladly look at other suggestions, but please do not bugger me around (and keep it all a "mystery") with all sorts of excuses for brown outs and slow speeds. Just tell me what I need to do and I will consider it seriously if you are still competitive in pricing vs quality.
 
I believe there is a rep here somewhere - cannot recall the name though. Not very active I think.

Anyway - problem was fixed at around 23:00 for me. No proper explanation offered other than saying it is only limited to some accounts (maybe the uncapped bolt on)?

This just adds insult to injury. I am growing real tired of this real fast. The support is not up to scratch either.

Rep's name is Voxy
 
Something broke on their network now..... Local latency is very high....

vox.png
 
Something broke on their network now..... Local latency is very high....

vox.png

Fine here.

Code:
traceroute to bbc.co.uk (31.3.246.202), 30 hops max, 60 byte packets
 1  192.168.1.1  0.414 ms  0.781 ms  0.780 ms
 2  197.245.128.1  7.512 ms  7.583 ms  7.899 ms
 3  196.41.29.166  19.993 ms  20.065 ms  20.383 ms
 4  196.41.29.233  22.179 ms  22.238 ms  23.536 ms
 5  196.41.24.114  169.874 ms  169.942 ms  171.966 ms
 6  195.50.120.13  171.965 ms  171.655 ms  171.388 ms
 7  4.69.166.14  172.072 ms 4.69.166.10  168.238 ms 4.69.166.14  168.171 ms
 8  4.69.166.85  168.253 ms 4.69.166.81  168.527 ms 4.69.166.85  169.344 ms
 9  212.113.9.90  154.892 ms  154.745 ms  154.677 ms
10  185.5.3.234  173.139 ms  215.464 ms  215.809 ms
11  109.200.16.186  198.476 ms  198.869 ms  199.537 ms
12  31.3.246.202  174.308 ms  174.429 ms  174.053 ms
 
Might be because you are from CPT? I'm from KZN and think I'm going through their JHB IPC..
 
Something broke on their network now..... Local latency is very high....

vox.png

Same:

Tracing route to vox.co.za [209.203.27.146]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 8 ms dsl-197-245-30-1.voxdsl.co.za [197.245.30.1]
3 206 ms 202 ms 205 ms 196.41.25.6
4 204 ms 202 ms 204 ms 196.41.25.12
5 205 ms 206 ms 211 ms 41.193.119.13
6 211 ms 213 ms 210 ms 41.193.32.201
7 219 ms 221 ms 218 ms 41.193.32.154
8 217 ms 220 ms 220 ms www.lantic.net [209.203.27.146]

Trace complete.
 
Same:

Tracing route to vox.co.za [209.203.27.146]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 8 ms dsl-197-245-30-1.voxdsl.co.za [197.245.30.1]
3 206 ms 202 ms 205 ms 196.41.25.6
4 204 ms 202 ms 204 ms 196.41.25.12
5 205 ms 206 ms 211 ms 41.193.119.13
6 211 ms 213 ms 210 ms 41.193.32.201
7 219 ms 221 ms 218 ms 41.193.32.154
8 217 ms 220 ms 220 ms www.lantic.net [209.203.27.146]

Trace complete.

Something broke with the JHB IPC looks like.... Something causing high latency there but not really slow speed because I'm still maxing my 4Mbps line.
 
My account is up to crap tonight... Speeds of 1mb yet I have a 6mb line... Ping of 800-1400...
Afrihost account I get full speed and 28ms ping
 
Well whatever was broken on the JHB IPC last night is fixed now.
 
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