Fibre Speed Issues

Keitu002

Keitu002

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Joined
Jul 9, 2024
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"I am on Vuma Reach 100/50Mbps. My line is perfect in the morning, but from 14:00 to 23:00 daily, I get massive packet loss and timeouts and speed drop due to regional Vuma congestion. Standard tickets keep getting closed by Vuma. Please can a rep manually escalate this congestion to Vumatel network planning?
 

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Keitu002 said:
"I am on Vuma Reach 100/50Mbps. My line is perfect in the morning, but from 14:00 to 23:00 daily, I get massive packet loss and timeouts and speed drop due to regional Vuma congestion. Standard tickets keep getting closed by Vuma. Please can a rep manually escalate this congestion to Vumatel network planning?
Click to expand...
Hi.

May I please have the ticket reference
 
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