Intermittent packet loss

[PBCool]

Both companies are switching priorities to corporate space - the consumer space has long been the feeder of funding to then scale up and increase their Business Portfolio.

It isn't you, its just business for them. With BCX and Telkom all but collapsed in that space thus with Afrihost - there is a gap to compete with MTN and Vodacom for Business Portfolios. Hence acquisitions.

All of their resources are deployed in making Business Clients happy - again just business. Corporates pay billions - consumers don't.

Both companies? Afrihost doesnt even offer fibre to the business.

We actually started as a business ISP and hosting company.

 

[Iyvotvu]

Has any of this been resolved, as I've also started to notice massive packet loss spikes frequently

 

[Wilhelmc]

Still no resolution I gave up

 

[PBCool]

Still no resolution I gave up

As I mentioned im happy to try help?

 

[PBCool]

Has any of this been resolved, as I've also started to notice massive packet loss spikes frequently

If with Afrihost have you raised it with the reps here?

 

[CrypticZA]

Hi,

Could you explain how this process would work? I am keen to get as far away from Afrihost as possible, but I have no knowledge or experience with Cool Ideas. I'd appreciate it if you would be willing to answer the following questions:

- Does your company have 24 technical support?
- What is the average turnaround time to resolve an issue?
- Do Managers at your company take or return calls? Afrihost managers are terrified of me and refuse to take my calls.
- What is the turnaround time to switch my line over to your company?
- Does your company have mobile tech support who will visit my residence to investigate if I have a problem? I'm not talking about outsourced tech support. I'm talking about branded employees of your company who visit clients to resolve internet issues.

Only god knows how Afrihost won ISP of the year 8 times and they don't have support that could go clients homes to resolve internet issues. I look forward to your response. I've laid a complaint with ICASA regarding this month long issue and I will see what happens.

A better question to ask is - if your standard SLA terms are not met - can I take you guys to court for breach of contract.

I bet his answer is - no as a consumer - you can only escalate within CI and no external body can help you.

The truth is - no companies support is ever going to meet your needs, your timelines and your wishes.

He will try his best to assure you that their service is superior to AF but in reality it is on average the same.

That actually brings an interesting question - are there any governing bodies that regulate them? All the ISPs.

Might want to Google "Paul Butschi" that is what the PB in PBCool stands for

You are not dealing with some normal employee..