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Intermittent packet loss
- Thread starter Wilhelmc
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I need to see the MTR please not just a graphic of red lines
And the one I can see is still the same destination.
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I need to see the MTR please not just a graphic of red lines
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So the consistent what I can see over those MTRs is 5% loss occurring on your fibre line.
There are some traces that arent really related to your ISP but more on the endpoint network.
Yes but it's all the time between 6pm and 9pm and the devices loose connection when the loss occurs. Sometimes I have to restart the ont to find a connection again. Once the red lines shows it's 100% packet loss and the devices is showing no internet connection. What is the problem on the line so I can ask Afrihost or Vuma to assist to get the line fixed?
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So Afrihost will log with Vumatel, has that been done as yet?
Probably congestion on your OLT port or the like. Unless your line is saturating at that time.
6 tickets logged with Afrihost and Vuma and all they do is close the tickets saying resolved but the issue persist every single day.
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Has Afrigirl looked into it?
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Hi.
Yes, we have an escalation with Vumatel.
It is a Vuma Reach service. Sp.vumatel.co.za clearly shows the issue as a constant PPPoE session drop due to lost-carrier; however, Vuma still requires tests from the client.
@Wilhelmc, please use your CMD to run the tests, as it is currently Vuma's preferred method.
Good day Afrigirl
How do you expect me to sit in from of my pc when the issue occurs and run a cmd test by the time I can run the test the loss has passed and line has re-connected? As you said you have proof why is that not enough for Vumatel. Let Vumatel send a technician over to my house to sit and wait for the issue to occur. You are giving me the run around for a service I pay you as Afrihost to sort out. I am fed up with this excuses.
How do you expect me to sit in from of my pc when the issue occurs and run a cmd test by the time I can run the test the loss has passed and line has re-connected? As you said you have proof why is that not enough for Vumatel. Let Vumatel send a technician over to my house to sit and wait for the issue to occur. You are giving me the run around for a service I pay you as Afrihost to sort out. I am fed up with this excuses.
Binary_Bark
Forging
It has been mentioned previously that there is damage to the cables and transfer boxes, and it is being addressed ASAP. This is not just damage to your house a few meters away, but much more. Give them some time to fix the damage and issues, not to mention the recent DDoS attacks on SA servers.
I have been having the same issue for almost this entire month. My packet loss issue is throughout the day. I logged a fault with Afrihost. They asked for the CMD tests. I did all that and they sent Vuma to my house to replace the ONT. The issue remained. I logged a fault with Afrihost again and they sent Vuma to do a deep dive into whats wrong on my line. They tested everything and started pointing the finger at Afrihost. Meanwhile Afrihost are pointing the finger at Vuma. I ran an Ookla speed test with the Vuma tech and I saw my pings jump from single digits to triple digits and then back to single. He played dumb so I made him take a video of the speedtest to show to his engineers. They left and the finger pointing resumed.
The next part is severe incompetence from Afrihost. I clearly stated that my issue was with upload speeds. Thats where the packet loss was occuring. I'm a gamer and you cannot play an online game with up to 60% packet loss. Afrihost said they would log a ticket with Vuma to assign a public IP to my line. On the ticket, they stated I have no internet at all. Vuma saw the ticket, saw that my internet is active and kept closing the ticket. I called in to Afrihost to speak to managers who refused to take my calls. I emailed their tech support. No response for over 48 hours. I emailed the technical director at Afrihost. No response. I did get to speak to a manager today and she explained the mistake on the ticket that was logged with Vuma. She corrected the mistake and hopefully I'll have the public IP soon.
I've spoke to many friends in the IT industry and I've done my own research - I'm not confident that a public IP would fix my issue. The issue is a routing problem. All research points to a public IP not fixing that issue as its a routing issue on Vuma's infrastructure. All this began at the beginning of the month, before the DDOS attack in SA. This entire experience has been a nightmare. Nobody seems competent enough, nor have the slightest bit of integrity to try to fix the issue promptly. These companies are very quick to suspend your internet if you miss a payment but we have be patient and understanding when an issue affects us for weeks or months. I'm requesting a full refund for this month. I do not pay the subscription fee to Afrhost just to be able to watch Netflix.
I really hope that your issue gets fixed, mines as well. But I have zero confidence in either Afrihost or Vuma to fix this promptly. I can't understand how Afrihost won ISP of the year 8 times. Are the other ISP's that much worse than Afrihost, so the award was given to the best of the worst?