Striking workers pledge war against MTN

Im trying to find where in the article they actually "pledged war" ?
 
Sheeh, wish I could get a 4% bonus and guaranteed 13th Cheque, WTH they striking for?
 
I'm not sure who is winning thus far. Message this morning said the call centre was closed. That's a huge saving in the day's wage for MTN and I probably got better quality info myself by digging around on forums etc. MTN can sidestep their regulatory support obligations by citing force majeure and save money whilst delaying cancellations
 
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What are they currently earning? 5% plus 4% bonus + guaranteed 13th cheque appears reasonable.
 
What are they currently earning? 5% plus 4% bonus + guaranteed 13th cheque appears reasonable.

I wonder too? Unless it's so low that the 13th cheque etc don't mean much?
 
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