Struggles in business

WaxLyrical said:
No amount of tech can replace that personal touch.
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Tell that to the 4th industrial revolution.
WaxLyrical said:
Businesses should be more cognisant of the importance of developing solid relationships with their clients.
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And you do that by not investing into tech? Businesses should be more cognisant of the importance of developing solid relationships with their clients and the role of technology to accomplish this.
 
Benedict A55h0le said:
Just using IBMs words - words echoed by Microsoft, Amazon, Google etc....and news flash IBM is doing well today.
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Im quite familiar with the various cloud providers thanks, I provide cloud based UCCX services to some of the biggest enterprise clients in the world.
 
Benedict A55h0le said:
Tell that to the 4th industrial revolution.

And you do that by not investing into tech? Businesses should be more cognisant of the importance of developing solid relationships with their clients and the role of technology to accomplish this.
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Not necessarily in fact too much tech and you lose the personal experience.
Some clients would prefer to actually see a living human being instead of a slew of response bots.
 
Benedict A55h0le said:
Then maybe you can appreciate what they and me are saying? Nope I guess not.
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I definitely can, but only in certain contexts.
Saying that an investment in business systems will benefit all business is simply not true.

I could give tons of examples how smaller business can use free tools to achieve the same outcomes, its a completely different animal when it comes to enterprise clients, but they already have their ducks in a row.
 
Elaineh said:
With Covid-19 making the headlines in 2020, most businesses had to change their way of planning for the future. The virus through all of us for a loop, with some companies having to scramble to stay afloat.

Now that 2021 is in full swing, what is the one thing most CEOs would like to focus on to ensure they can weather the storm should anything like this happen again, and does investing in new or upgraded business software make the cut?
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Well I've had a number of customers since lockdown being forced to move to cloud or hybrid and scale down office space (or remove completely). Those that were already leveraging the cloud were the least impacted of course.

I mean, I remember how people were initially scrambling to throw things at Azure only to be met with limited availability due to demand and also prioritization of Covid/Essential related services.

So from an infrastructure perspective lots has changed, not for everybody of course - depends on the business.

And of course with infrastructure changes often comes additional concerns for LOB apps. I've set up quite a few VPN Gateways too since lockdown started but have always pushed for SaaS first where possible.

File delivery is also moving away from typical file servers in many cases.

And also so many businesses are migrating to Exchange Online.

And ASR is being taken up more and more as well (Cloud Failover).

I think things were generally headed in that direction already but Covid must have sped it up.

Now the question is will they ever go back when things settle down? No idea TBH. Don't know if it's just my imagination but server hardware seems to be bloody expensive these days. I think most smaller businesses would rather go the consumption route. I know I would if I started my own company. (But I know ways to save costs too, for Azure at least).
 
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maumau said:
I received an email this morning inviting me to join a free webinar on this EXACT subject.

It came from the guys who sell accounting packages.
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Sounds interesting. Can you share the link?
 
Bobbin said:
Well I've had a number of customers since lockdown being forced to move to cloud or hybrid and scale down office space (or remove completely). Those that were already leveraging the cloud were the least impacted of course.

I mean, I remember how people were initially scrambling to throw things at Azure only to be met with limited availability due to demand and also prioritization of Covid/Essential related services.

So from an infrastructure perspective lots has changed, not for everybody of course - depends on the business.

And of course with infrastructure changes often comes additional concerns for LOB apps. I've set up quite a few VPN Gateways too since lockdown started but have always pushed for SaaS first where possible.

File delivery is also moving away from typical file servers in many cases.

And also so many businesses are migrating to Exchange Online.

And ASR is being taken up more and more as well (Cloud Failover).

I think things were generally headed in that direction already but Covid must have sped it up.

Now the question is will they ever go back when things settle down? No idea TBH. Don't know if it's just my imagination but server hardware seems to be bloody expensive these days. I think most smaller businesses would rather go the consumption route. I know I would if I started my own company. (But I know ways to save costs too, for Azure at least).
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Thank you for your reply. Agree with the fact that more and more businesses are looking at going either cloud or hybrid. Remote working is something that is not going to change quickly. With that in mind, having software that can manage your reporting and accounting remotely has to be on the list. "Managing" people working remote can also be a challenge.
 
WaxLyrical said:
No amount of tech can replace that personal touch.
Businesses should be more cognisant of the importance of developing solid relationships with their clients.
Click to expand...
Completely agree. With Covid people have been losing touch. Should you as a business make the effort to put your client relationships first, you will be on the winning side. BUT, having technology to support this and ensuring that your team on the ground has the correct information they need, when they need it, will only assist in strengthening this relationship. Technology is there to make life easier and help you achieve your goals quicker. The two needs to work hand-in-hand
 
Its called a digital transformation to the cloud. The end goal of this transformation is SAAS and native cloud development, which means a rewrite of on-premise systems. Also note that cloud native can go on-premise but on-premise can not go cloud-native.
 
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