Sunsynk app not working

[andre greyling]

My Sunsynk app on my phone suddenly stopped working and just shoe zeros.
App on my laptop also the same
System works perfect!???

 

[JacoBushy]

My Sunsynk app on my phone suddenly stopped working and just shoe zeros.
App on my laptop also the same
System works perfect!???

Jip looks down on all the sites that I am managing

 

[RonSwanson]

All mine are cool. Must be a region that is down.

Edit: from the group looks like region 2.

 

[andre greyling]

All mine are cool. Must be a region that is down.

Edit: from the group looks like region 2.

Can I switch to Region 1??

 

[Sayf777]

Maybe they finally at the consolidation part if only region 2 is down

 

[RonSwanson]

Can I switch to Region 1??

No point. Eventually everyone will be switched to region 2.

 

[Stefan_37]

My phone app & pc app stopped refreshing sunsynk data. stopped around 11.45 am today on 24 June. im region 2

 

[Drakesrus]

Ours did something similar. Still showing zeroes. Has this happened before? How long did it last? Our system is fairly new so havent experienced it before ourselves. The previous posts refer to regions. What do these regions refer to? Loadshedding zones? In cape town there are Area numbers. We are in 14. Or does this "region" refer to something else?

 

[andre greyling]

App active again!!

 

[lord-of-war]

Is anyone using the app on an iPad? Since the last update, the power flow diagram is not showing on my iPad, works fine on the iPhone?

 

[rh1]

Is anyone using the app on an iPad? Since the last update, the power flow diagram is not showing on my iPad, works fine on the iPhone?

Sign in and out of the app, helps sometimes when the app is not refreshing.

 

[lord-of-war]

Sign in and out of the app, helps sometimes when the app is not refreshing.

Thanks tried with no success.

 

[Hyades]

Is anyone using the app on an iPad? Since the last update, the power flow diagram is not showing on my iPad, works fine on the iPhone?

Yep,

Same issue my side.

 

[lord-of-war]

Yep,

Same issue my side.

Reported and they are working on a fix. They suggested to use the web version, which is a bit of a schlep but workable.

 

[rh1]

Change the region to something else, try signing in and then change back and try to sign in again.

Thanks tried with no success.

Yep,

Same issue my side.

 

[lord-of-war]

This is what it looks like, data is there just the power flow diagram that is missing.

 

[Hyades]

Change the region to something else, try signing in and then change back and try to sign in again.

Done that multiple times. Works beautifully on the iPhone, but have this issue with the iPad only.

 

[rh1]

Done that multiple times. Works beautifully on the iPhone, but have this issue with the iPad only.

I am all out of ideas. That normally works for me.

 

[Flanders]

Done that multiple times. Works beautifully on the iPhone, but have this issue with the iPad only.

Seems like some sort of styling glitch. If you click on 'detail' for power flow, do you see the expanded view?

 

[schuits]

Old topic but no need for a new thread.
This morning sometime my Sunsynk sttopped showing data. The webapp and the phone app say it's online, but the numbers are all 0's?