SunSynk load schedules - and pulling from the grid...

shadow_man said:
Thanks - I wonder if they can downgrade to that revision.
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I had an issue after an update and requested a down grade which they eventually did.

The issue was resolved after the downgrade.

One problem with sunsynk is that they are pushing out regular updates without any notification of what issues the new update is fixing. It's a problem that they are refusing to address on the support group.
 
AchmatK said:
I had an issue after an update and requested a down grade which they eventually did.

The issue was resolved after the downgrade.

One problem with sunsynk is that they are pushing out regular updates without any notification of what issues the new update is fixing. It's a problem that they are refusing to address on the support group.
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Yep they are. Also "support" just goes we've made changes to your settings. When you ask what changes you're met with radio silence... I've taken to screenshotting. everything now as a result - so I can call them out and say BS you haven't.

The other issue is they don't publish any FW numbers - so you can't tell if you're on the latest FW or not. Are the Deye units or any of the other rebrands any better with this?
 
Can I assume that the Sunsynk data logger gives them this functionality? If I disconnect, they lose remote control. Since I am using solar assistant , will probably disconnect the data logger until I need it
 
TedLasso said:
Can I assume that the Sunsynk data logger gives them this functionality? If I disconnect, they lose remote control. Since I am using solar assistant , will probably disconnect the data logger until I need it
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Correct. They cannot access the inverter without the Solarman or sunsynk data logger.
 
TedLasso said:
Can I assume that the Sunsynk data logger gives them this functionality? If I disconnect, they lose remote control. Since I am using solar assistant , will probably disconnect the data logger until I need it
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It’s a condition of your warranty…
 
AchmatK said:
The data logger was a paid optional extra and not needed for the warrantee when I bought mine. Not sure why it would be required now to enforce the warrantee.
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I seem to recall there is a need to have it connected to the internet 24/7 or something to that effect.
 
The Door said:
As a matter of interest, have you been using Solarassist to make changes remotely?
Curious if there's a compatibility issue with version of Solarassist and inverter API version.
Perhaps a malformed API call or buggy API implementation has resulted in corrupt data.
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Yes, he's fond of the phone app. I keep telling him to make changes directly on the unit.

The tripping issue was geyser related (which was my suspicion).
 
Would be a wierd thing especially as internet access is not a given in Africa or remote places where inverters are required.

I normally also never allow location access on my phone , and have disabled it for sunsynk and tuya app. They complain each time you open the app and if you say send approx location - they not happy.

But seriously why do these guys do this?
 
TedLasso said:
Would be a wierd thing especially as internet access is not a given in Africa or remote places where inverters are required.

I normally also never allow location access on my phone , and have disabled it for sunsynk and tuya app. They complain each time you open the app and if you say send approx location - they not happy.

But seriously why do these guys do this?
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Well getting the data off the inverter should be obvious.

As for the phone location it’s more than likely nothing more exciting than the weather and sun data.

How will Tuya do automations without the correct time/sun data? How will Sunsynk provide you with projections etc?
 
SauRoNZA said:
Well getting the data off the inverter should be obvious.

As for the phone location it’s more than likely nothing more exciting than the weather and sun data.

How will Tuya do automations without the correct time/sun data? How will Sunsynk provide you with projections etc?
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Fair enough, but it shouldn't be a requirement to honour a warranty re sunsynk ? I will read up more closely when I get time .

For apps I get your point, and assume that would apply for 95% of people buying those devices, but if I am not using the automation bits based on location , etc then maybe don't tell me everytime I open the app. Anyway, I only open tuya app when I need to add a new device and then HA takes over.

Edit: At least Philips Hue get that right. Don't moan about location settings cos I've never enabled the turning on/off lights based on GPS location.
 
The Door said:
As a matter of interest, have you been using Solarassist to make changes remotely?
Curious if there's a compatibility issue with version of Solarassist and inverter API version.
Perhaps a malformed API call or buggy API implementation has resulted in corrupt data.
Click to expand...
The newer Sunsynk data logger.

I have however checked that settings set on logger iOS app --> reflect on the inverter.

I think going forward though I'll try setting all schedules on the inverter and see if the issue re-occurs.

1.) I've reset the inverter to factory default - re-used the same settings and AGAIN it's no longer taking from the grid - and thus working as it should (magic, and only thing that fixes).
2.) I've asked SunSynk for another firmware update too.

Was getting a bit annoyed at eating electricity when the sun is out... (and SunSynk support taking day to actually do anything - and then it's the same basics that I've already done...)

EDIT:
Perhaps I should consider trying Solarassist over the SunSynk logger app? Is it better? I also see people mentioning the business version.
 
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The Door said:
Solar assist is third party so you would think the Sunsynk app would be more stable with making changes. Solar assist is also locally hosted so your updates are more frequent and you get more real-time data. The Sunsynk logger and the Solarman logger are usually 10-15 minute interval snapshots if I'm not mistaken. I have been using the Solarman dongle without issues.
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With SunSynk Logger, you can set update to 60s which is the shortest duration. With Solar Assist, you can set values on the inverter, and I tried that just to see if it works and it did work with no I'll effects. Based on OP experiences for now, I am only going to make changes on inverter itself and leave it to sunsynk Logger app to make changes if desperate e.g. load shedding announced and I am not home.
 
Jumping back on to this (and I haven't used the iOS logger app change any settings since the last inverter reset) - the bug is back and I think I've narrowed it down.

As soon as you simulate a PHYSICAL failure (e.g. place db switches off / on) then when it comes back on the inverter starts using grid... (despite what the schedule says). I wonder what's different in this scenario than an outage from LS (where this bug doesn't occur).

Any way to see inverter uptime to confirm the last time the inverter power cycled?

Versions:
M 6.0.1.4 / S 1.7.2.4 / CE 4.2.4
 
That is super interesting.

I have also avoided changing settings too much, but when I do, I use the Solar Assistant Interface as it is faster / easier then the SunSynk app. It has worked well and not corrupted (and I keep on expecting it thanks to this thread).

Seems to be no easy way to find inverter uptime which should be a cool stat to show users.

Mines:
M 6.0.1.3 / S 1.7.2.4 / C E.4.2.4
 
shadow_man said:
Jumping back on to this (and I haven't used the iOS logger app change any settings since the last inverter reset) - the bug is back and I think I've narrowed it down.

As soon as you simulate a PHYSICAL failure (e.g. place db switches off / on) then when it comes back on the inverter starts using grid... (despite what the schedule says). I wonder what's different in this scenario than an outage from LS (where this bug doesn't occur).

Any way to see inverter uptime to confirm the last time the inverter power cycled?

Versions:
M 6.0.1.4 / S 1.7.2.4 / CE 4.2.4
Click to expand...
What is your inverter reconnect time after the grid is restored?

You could try increasing the time. I think mine is set to a 5 minutes delay.
 
AchmatK said:
What is your inverter reconnect time after the grid is restored?

You could try increasing the time. I think mine is set to a 5 minutes delay.
Click to expand...
but why only when simulating a failure does it happen vs it being fine after a blackout?
 
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