Super slow telkom...

[Praeses]

So I've waited for a month for my analogue line before they finally showed up as promised. Line has been installed and I've applied for ADSL access through RSAweb on the 12th of March...they are waiting for telkom to activate the line. How long does it normally take for them to activate? Is there any way I can speed up the process? I know the back log on line installs and repairs are over a month long, but shouldn't ADSL access activation be a very quick and simple process?

 

[MickeyD]

Depends on whether there are spare ports on the DSLAM.

Normally they'll tell you - 21 days.

In your case Telkom will tell you nothing as the ADSL rental is not in your name....

 

[Praeses]

It's a fairly new ADSL2+ exchange, so there should be a lot of ports available.
21 days? Gosh - guess I'll be making cellC rich while I wait. Sigh.

I have the phone number of the guy that installed the analogue line - do you think he'd be able to access the adsl portion for me if I asked nicely?

 

[MickeyD]

It's a fairly new ADSL2+ exchange, so there should be a lot of ports available.
21 days? Gosh - guess I'll be making cellC rich while I wait. Sigh.

I have the phone number of the guy that installed the analogue line - do you think he'd be able to access the adsl portion for me if I asked nicely?

Probably... try to get the order reference number out of RSAweb to make it easier for the techie to find!

 

[Praeses]

Thanks, I'll see what I can do!

 

[Praeses]

I'm still waiting for telkom to activate my ADSL at the exchange. All they say is that it's "being processed" but the waiting never ends!
Does the CPA force them to install it within a certain time-frame?

 

[Pe-Killer]

I'm still waiting for telkom to activate my ADSL at the exchange. All they say is that it's "being processed" but the waiting never ends!
Does the CPA force them to install it within a certain time-frame?

If you want anything out of telkom keep on phoning them everyday , As for the CPA forcing them I won't be supprized.