SuperSonic - Anyone affected by backdated massive bills?

[_user25]

Good afternoon everyone

I received a backdated bill from Supersonic where they have not been debiting for a year which I did not realize.

They did not contact me like they have done in the past when I did fall in arrears. They normally contact if you fell a month in arrears and were quick to suspend in the past and make arrangements to double debit.

It turns out the reason for this is that there was a system change within Supersonic and someone or some team messed up and did not ensure customers were migrated and nothing was done about this. Does someone notice the loss of income? They admitted the fault on their side too.

Has anyone else been affected? I found this post on HelloPeter, this person is saying and thinking the EXACT same thing as me - https://www.hellopeter.com/superson...2000-due-to-supersonics-system-change-5560426

Mods its been years since I was last active on MBB I hope its ok to cross post from the other site.

 

[DStvNothingOn]

Come on, be honest, did you not realise or did you not get charged and thought cool, free internet, and now it’s come to bite you?

 

[PBCool]

All ISPs have done this at some point or another, we would usually offer a payment plan or something like 50% off for the total amount outstanding.

Legally they have every right to expect the full outstanding amount to be settled, but they did also mess up.

 

[Heisenborg]

Good afternoon everyone

I received a backdated bill from Supersonic where they have not been debiting for a year which I did not realize.

They did not contact me like they have done in the past when I did fall in arrears. They normally contact if you fell a month in arrears and were quick to suspend in the past and make arrangements to double debit.

It turns out the reason for this is that there was a system change within Supersonic and someone or some team messed up and did not ensure customers were migrated and nothing was done about this. Does someone notice the loss of income? They admitted the fault on their side too.

Has anyone else been affected? I found this post on HelloPeter, this person is saying and thinking the EXACT same thing as me - https://www.hellopeter.com/superson...2000-due-to-supersonics-system-change-5560426

Mods its been years since I was last active on MBB I hope its ok to cross post from the other site.

Sure buddy

Oopsies

 

[HartsockZA]

Good afternoon everyone

I received a backdated bill from Supersonic where they have not been debiting for a year which I did not realize.

They did not contact me like they have done in the past when I did fall in arrears. They normally contact if you fell a month in arrears and were quick to suspend in the past and make arrangements to double debit.

It turns out the reason for this is that there was a system change within Supersonic and someone or some team messed up and did not ensure customers were migrated and nothing was done about this. Does someone notice the loss of income? They admitted the fault on their side too.

Has anyone else been affected? I found this post on HelloPeter, this person is saying and thinking the EXACT same thing as me - https://www.hellopeter.com/superson...2000-due-to-supersonics-system-change-5560426

Mods its been years since I was last active on MBB I hope its ok to cross post from the other site.

Responsibility works both ways, you knew it wrong but want our help to make it right? nope. payment plan that

 

[_user25]

Come on, be honest, did you not realise or did you not get charged and thought cool, free internet, and now it’s come to bite you?

Really? If I had known I had not been paying I would have rectified immediately! What kind of person do you think I am.

Being very busy I the debit orders fly off, inbetween daily transactions and its hard to notice when a smallish amount hasn't come off.

I am sure I am not alone in this situation where one assumes debit orders are all up todate. Why because if something goes wrong and yes it does go wrong (I have been having debit orders like everyone else for over 15 years for many different things, one usually gets suspended and contacted by collections.

At worse it slips into 180 days in arrears and they start phoning you and harassing you rightly so because you owe them. Also because no company wants statements over 30 days and running into 180 days it gets flagged on systems too.

No phone calls, no escalations, I have just received the invoice in my email every month and no emails saying here is your statement with you being in arrears.

Fast forward one year or more by the looks of the amount and they suddenly wake up. Where are is their financial bookeeping and auditing, where is the performance management on the staff internally? If I was running that dept this would never have happened!

 

[Heisenborg]

Really? If I had known I had not been paying I would have rectified immediately! What kind of person do you think I am.

Being very busy I the debit orders fly off, inbetween daily transactions and its hard to notice when a smallish amount hasn't come off.

I am sure I am not alone in this situation where one assumes debit orders are all up todate. Why because if something goes wrong and yes it does go wrong (I have been having debit orders like everyone else for over 15 years for many different things, one usually gets suspended and contacted by collections.

At worse it slips into 180 days in arrears and they start phoning you and harassing you rightly so because you owe them. Also because no company wants statements over 30 days and running into 180 days it gets flagged on systems too.

No phone calls, no escalations, I have just received the invoice in my email every month and no emails saying here is your statement with you being in arrears.

Fast forward one year or more by the looks of the amount and they suddenly wake up. Where are is their financial bookeeping and auditing, where is the performance management on the staff internally? If I was running that dept this would never have happened!

Dude

Pay what you owe. If I see a debit order didnt come off i follow up.

Take some ownership geezes

 

[_user25]

Responsibility works both ways, you knew it wrong but want our help to make it right? nope. payment plan that

What kind of person would post a question like this if they knew they were in the wrong. I was completely unaware. Why is the tone so harsh and condescending in this thread. I am looking for advice and to see if anyone one else was affected here. Its a matter of principle.

 

[longboy]

My advice is just pay them. You used the service and you should have noticed that your payments did not go off.

At best you can ask them for a payment plan.

 

[_user25]

Dude

Pay what you owe. If I see a debit order didnt come off i follow up.

Take some ownership geezes

Not everyone has time to watch their debit orders and there needs to be accountability. In my many years of having debit orders I have never had this happen like this ever, 3 cars, a whole house, ADSL, 4G, Fiber, many insurances, many other silly things. Never.

I wish we as South Africans could be more helpful and less condescending. Would it be fair for me to expect someone inside the company to be disciplined for this failure? We need to hold people to account in SA so that things can get better.
Like I said I am just posting here for constructive feedback. This kind of tone is why I stopped posting on local forums a decade ago!!!

 

[_user25]

My advice is just pay them. You used the service and you should have noticed that your payments did not go off.

At best you can ask them for a payment plan.

So we must just accept and roll over and not even ask for someone to be issued a warning for this internally?

 

[Heisenborg]

Not everyone has time to watch their debit orders and there needs to be accountability. In my many years of having debit orders I have never had this happen like this ever, 3 cars, a whole house, ADSL, 4G, Fiber, many insurances, many other silly things. Never.

I wish we as South Africans could be more helpful and less condescending. Would it be fair for me to expect someone inside the company to be disciplined for this failure? We need to hold people to account in SA so that things can get better.
Like I said I am just posting here for constructive feedback. This kind of tone is why I stopped posting on local forums a decade ago!!!

Then stop again.

Take accountability for yourself

 

[_user25]

All ISPs have done this at some point or another, we would usually offer a payment plan or something like 50% off for the total amount outstanding.

Legally they have every right to expect the full outstanding amount to be settled, but they did also mess up.

Thanks for the feedback I appreciate it. This is the kind of response I was looking for to understand the situation. Thank you for that. Not whats going on with the other posts, again I have not been in forums for a very very long time.

 

[_user25]

Then stop again.

Take accountability for yourself

I think I will do that thank you. This culture is not for me. In real world settings it not polite to condescend down to someone and try to school someone like a child like this. Poor EQ. While I am not religious saying something like "geezus" is also offensive to many Christian people.

 

[longboy]

So we must just accept and roll over and not even ask for someone to be issued a warning for this internally?

It's a given that somebody prob got written warnings in the Company.

 

[longboy]

I think I will do that thank you. This culture is not for me. In real world settings it not polite to condescend down to someone and try to school someone like a child like this. Poor EQ. While I am not religious saying something like "geezus" is also offensive to many Christian people.

Wow you really are new.

 

[B-1]

I'm sure they were also really busy does that make it even then? Its a agreement between you and them where they offer the service and you offer to pay them.

The fact that they offer the debit order to make it easier is besides the fact that you are responsible for the payment part. I'm sure this is really inconvenient but it is your responsibility to make sure you honour the payments.

 

[DStvNothingOn]

You should really take a good look at your budget if you don’t know where your money is going or how much you’re spending. You could be wasting a lot more than you realise.

At the end of the day, someone has to take responsibility - as you said. I’d start with the person whose money it is and who is in charge of paying their own bills. Taking control of your finances is an important step towards financial stability.

Not everyone has time to watch their debit orders and there needs to be accountability. In my many years of having debit orders I have never had this happen like this ever, 3 cars, a whole house, ADSL, 4G, Fiber, many insurances, many other silly things. Never.

I wish we as South Africans could be more helpful and less condescending. Would it be fair for me to expect someone inside the company to be disciplined for this failure? We need to hold people to account in SA so that things can get better.
Like I said I am just posting here for constructive feedback. This kind of tone is why I stopped posting on local forums a decade ago!!!

 

[_user25]

Wow you really are new.

I was a regularish poster in my younger days. I am feeling like an alien now I got married and started adulting and started accrueing debit orders so there was no time for sitting on forums anymore, that was actually like 2011ish when I was last here. It feels different

 

[HartsockZA]

What kind of person would post a question like this if they knew they were in the wrong. I was completely unaware. Why is the tone so harsh and condescending in this thread. I am looking for advice and to see if anyone one else was affected here. Its a matter of principle.

The advice is pretty clear, you knew you had taken up a service with them you knew you had a responsibility in paying the bill. You can't claim ignorance over the fact that the bill never went off. Principle would have you not come on a public forum and ask us to which is normally common sense. So what do you want? A wrong was committed, If the bank failed to debit order me my Home Loan for over a year and a month later I got an email from them threatening foreclosure, do I tell them I wasn't aware of the debit order not going off claim ignorance. Do you think they'd care? Common man, we aren't going for you, we are simply relaying that your better moral, respect would be to pay it up. Take a payment plan and pay it off. if the service was used it was used. I think there is actually a latin word for it under our law that actually perfectly describes it (Edit: found it, ignorantia juris non excusat). But meh, sorry to hear it though it happens. Hence why I run the policy if you don't pay you don't get.