Survey: April 2005 iBurst problems...

Please select multiple options that apply to your iBurst before casting your vote

  • I have one or more connected iBurst UTDesktops (e.g. PC) modems

    Votes: 63 85.1%

  • I have one or more connected iBurst UTCard (e.g. laptop) modems

    Votes: 8 10.8%

  • I have frequently been getting speeds slower than 64kbits/s

    Votes: 55 74.3%

  • My iBurst modem(s) consistently had 60% through 100% signal strength

    Votes: 61 82.4%

  • WBS' system says I have used all of my allocated bandwidth

    Votes: 23 31.1%

  • WBS' system says I still have unused bandwidth

    Votes: 44 59.5%

  • I think WBS' system accurately reflects my bandwidth usage

    Votes: 46 62.2%

  • I think WBS' system DOES NOT accurately reflect my bandwidth usage

    Votes: 20 27.0%

  • I have experienced significantly slow speeds during business hours

    Votes: 56 75.7%

  • I have experienced significantly slow speeds outside of business hours

    Votes: 48 64.9%
  • Total voters
    74
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Gatecrasher

Gatecrasher

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WBS should just implement exactly what they are sellling:

P2P should be restricted to 64kbps, except on the 9Gig package where P2P is unrestricted.

The whole idea of peak times, mon-fri, 6am-6pm is nowhere in their package offerings.

We are paying for a 1Mbit connection on the packaged protocols, 64kbps on all other protocols, and 64kbps every protocol when capped.

That is what they are selling. That's what they must deliver. 24/7, 365 days a year.
 
Gatecrasher, this is exactly what I understood from their web site! And I am perfectly fine with that and I agreed to that, that is why I sign up with them!

So far I am getting amazing speeds from http, and I cannot connect to almost anything else, including but not limited to the most popular P2P and ICQ, which I use for many years now over my dial-up modem connection!

So I am still looking for an answer. Is it only me having this cannot connect problem?
If yes, then anyone got an idea what the problem could be? If not, is there a technical problem with the connections to non-http protocols which they are going to fix, or they do it intentionally?

Thank you!
 
thanks vowthorn, so they have not blocked the P2P on purpose, I am glad to hear that

hope they fix it soon!
 
I agree guys. If you signed the contract then you agreed to their terms and conditions. I'm enjoying iBurst right now!
 
The current status, as I understand/interpret it, is that WBS are experiencing bandwidth management problems, which has resulted in blocking and throttling. They are currently working on this, and that will hopefully be resolved by tonight. After which, they will be able to provide exactly what they have sold us.

There should be absolutley no blocking of any protocol whatsoever, only the expected 64kbps speed restrictions on capped users and out-of-package protocols.
 
PERFECT!

I am looking forward to having my unrestricted 64 Kbits!

Thanks Gatecrasher!
 
Gatecrasher said:
They are currently working on this, and that will hopefully be resolved by tonight. After which, they will be able to provide exactly what they have sold us.
Click to expand...

Do you have any of this in writing or is it all just interpretation?
 
TheRoDent said:
Do you have any of this in writing or is it all just interpretation?
Click to expand...

Like I said, understanding/interpretation from my own conversations with WBS and from other feedback. If I were a fly/spy on WBS's wall, I'd have a much better idea!

WBS are getting near the bottom of the goodwill barrel, and if the current disfunctional state continues beyond today they are going to lose a lot of customers, particularly from those that need good speeds during office hours.
 
Gatecrasher said:
WBS are getting near the bottom of the goodwill barrel, and if the current disfunctional state continues beyond today they are going to lose a lot of customers, particularly from those that need good speeds during office hours.
Click to expand...
Aren't those the very people WBS is targeting? :eek:
 
They will lose me for certain if they don't fix it, as I am subscriber for only about a week, and I had everything working only the first night I got my modem, so since then I can only browse and send 1 message over ICQ every 2 hours ... I even had to connect with my modem few times to do some stuff that I was unable to do with iBurst. Very anoying!
 
Raithlin said:
Aren't those the very people WBS is targeting? :eek:
Click to expand...

I guess so. :) But I was thinking more of those for whom Iburst is a business tool, who need fast email, FTP, HTTP etc. Try emailing a 10MB spreadsheet at 2-4KB/s

I shed very few tears for p2p downloaders, leeching music and video during office hours. But this is not a morality issue. WBS is a business, not a watchdog

Fortunately, because I'm on a office LAN during the day, the impact on me has been negligible, but whatever the merits, WBS should simply deliver what they offer. No more, no less.

If they can offer a package that restricts all traffic during office hours to 64kbps, and they can do this at a decent discount to their current package, then I and many others would leap at it.

But there is no such package. We've all paid for a 1Mbit connection 24/7.
 
Last edited:
Lets resolve iBurst issues.

Whenever I read these forums there are defintely two sets of users.

One side are getting bad speeds, cannot do anything constructive with regards to the network.

The other side are getting excellent speeds and really arent having that many problems.

The best thing is to devide these two groups into towers to begin with.

I get excellent speeds at night. I can not comment during the day cuz i am at work. I am on the Kyalami Castle Tower using a UTD with Ethernet on a Windoze XP machine SP2.

Anything else that should be noted here we can figure out as we go along
 
im in randburg (Blairgowrie), not sure wat tower, UTD on USB, Windows XP SP2.
AMD BARTON 2500XP
512 RAM


my problem is poor speeds during day...after 18:00 its perfect!
 
I 'm on Sandton I'm experiencing the same: Slow in office hours. Fast after hours.

I don't think this problem has anything to do with location or base stations or the Iburst network. The problem is clearly between WBS and UUNET, and relates to bandwidth management and port shaping.

We are customers of WBS, not UUNET, and WBS should tell us exactly what the problem is, and how and when they intend fixing it.

There is nothing we can do ourselves to the resolve the issue. This is not about finding the "sweet spot", but about a failure by WBS to deliver on the promised service.
 
I'm on the centurion/Swartkop tower and mostly concerned about IRC and MSN thats not reliable.
 
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