Suspend DSTV Subscription

Stillie

Expert Member
Joined
Dec 10, 2009
Messages
3,153
Hi,

How do you suspend your DSTV Subscription on self-service portal? Is there a Max length of time that you can suspend your subscription?

Thank you
 
Last edited:

vinodh

Expert Member
Joined
Jan 11, 2009
Messages
2,978
If you login to your DSTV account, there'll be a big switch to enable or disable services. I used it to switch off and on my DSTV subscription until they messed me around with incorrect billing. I eventually just cancelled it.
 

Milano

Honorary Master
Joined
Feb 7, 2004
Messages
16,727
AFAIK, they changed the terms again. You used to be allowed to suspend and resume whenever you wanted. Changing bouquets was limited to once a month downgrade. Now, I believe they will only suspend & resume if it's in accordance with billing cycles. Something like that ..At any rate, it was a way to screw the consumer. Double check by asking on their fascist forum.
 

Foxhound5366

Executive Member
Joined
Oct 23, 2014
Messages
8,605
You phone them.

Unlike Telkom, they answer their phonecalls. Just don't do it on a Friday night after payday, when everybody's upgrading their packages for the weekend :D
 

Ranidee

New Member
Joined
May 6, 2019
Messages
1
I travel a lot sometimes a whole month...so im paying for nothingcan i just skip the months im not around
 

Gaz{M}

Executive Member
Joined
Feb 9, 2005
Messages
7,214
Easier way: Download the DSTV Now App, goto More, Settings, scroll down to Live Chat and then you can text chat to an agent to cancel by giving your details.
 

jymarc44

New Member
Joined
May 2, 2017
Messages
2
If you cancel online make sure that they give you a cancellation reference number. They catch people this way.
 
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