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Suzuki's does simple best: Why its success is not a surprise
Ten years ago, you couldn’t buy a new Suzuki in South Africa. How has the Japanese brand, whose difficult relationship with Volkswagen ended as recently as 2015, managed to thrive and gain such a strong foothold (and good reputation) in the local market?
A lot can happen in a decade. 10 years ago, Tesla was a fringe brand, making battery-powered Lotus Elises and diesel-powered German cars were boundlessly popular in all global markets. In 2018, Tesla is the most valuable car company in the world by share price (with a car in space orbit) and the German diesel engine’s dominance, is all but over.
For South African car enthusiasts there’s a rather interesting story which also started ten years ago. In 2008 Suzuki automotive returned to the South African market after an absence of 9 years. Many people were excited because Suzuki had a deserved cult following amongst hardcore 4x4 enthusiasts, a reputation forged by its paradoxically giant-killing, yet diminutively sized, SJ-series of 4x4s. By 2008 the SJs we had come to know were 1980s relics and the contemporary evolution was something called a Jimny. Almost immediately demand overwhelmed supply.
Suzuki claimed its second Brand of the Year award at the 2017/2018 Cars.co.za Consumer Awards - powered by WesBank.
Suzuki re-launched into South Africa as the global economic crisis was triggered and to its credit, survived this unfortunate timing with uncommon ease. Since 2008 it has been an ascending brand without fanfare, imperceptibly conquering market share and winning public approval. At the 2018 Cars.co.za Consumer Awards — powered by WesBank gala event, Suzuki was recognised as South Africa’s favourite car brand by winning the coveted Brand of the Year award, for the second year in a row! It also won the budget car and compact family car categories with the Ignis and Vitara, for a second consecutive time in the case of the latter.
An uneventful strategy
How did Suzuki manage to become such a trusted brand to so many South Africans? They certainly didn’t accomplish it by the underhand tactic of initial discounting, followed by rampant price increases. If you analyse Suzuki’s marketing behaviour and sales tactics in South Africa, they haven’t done anything spectacularly different or unsettlingly innovative.
What the Hamamatsu-based company has done, is startlingly simple: offer durable products. None of the Suzukis which re-launched the brand in 2008 were remotely new products: Jimny, SX4, Vitara and Swift were all well-aged in their respective product cycles. Despite this, none were terrible to drive, and you never heard stories of them failing on a sweltering day in the Northern Cape, hundreds of kilometres from nowhere.
The Suzuki Jimny has a loyal fan base in South Africa and despite its size, its a capable off-roader.
A decade ago, Swift was a closer rival to Polo than most other Japanese hatchbacks. Jimny became a default choice for hip urbanites who actually used low-range bi-monthly and Grand Vitara, with dedicated off-road gearing, was by some margin the most technical terrain-capable compact SUV you could buy.
Suzuki’s vehicles were everything you would have imagined from a brand that has experienced – and absorbed – inputs from customers who are massively demanding of their 4x4s and spilt some of that engineering wisdom into the brand’s hatchbacks and sedans too.
In the decade that followed its reintroduction, Suzuki’s product portfolio has grown from four to ten models, all with excellent acceptance – illustrated by the record sales figures achieved last year. The only casualty between 2008 and 2018 has been SX4, which was discontinued last year due to Vitara cannibalising most of its market share. Even the perfect automotive family, occasionally has an internal issue…
https://www.cars.co.za/motoring_new...best-why-its-success-is-not-a-surprise/44600/