Switchtel Meltdown?

D

Dean

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Aug 19, 2005
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Switchtel SIP accounts aren't registering since this morning.

Tried 2 SIP accounts, 2 different devices, 2 apps, 2 internet connections, reboots and nothing's resolved it.
Also calls to their own call centre number are failing to connect, so can't call in for support.

Their website just has a message on it saying "Error establishing a database connection".

They're usually very reliable.. never seen such a comprehensive failure of service from them.

Anyone else experiencing the same today?
 
Website seems to have just come back up..
And their mail ticketing system seem to be accepting messages - got a generic ticket opening autoresponse to my support email query.

SIP account registration is still failing though.
 
Last edited:
Hi Dean,

We sincerely apologise for the recent disruption on our network. As you are aware our services were fully restored by 10:37am.
We have communicated to all our clients via email and will continue to do so.

Kind Regards,
The Switch Telecom Team
 
Dean said:
Incoming and outgoing calls are working fine here so your issue may be more specific to your location/package/service/config.
Click to expand...
Nope, they had a global outage 6th October 11:16-11:26. On their network status page & I spoke to them on the phone
 
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