T-Connect Fibre Offerings - Be Warned!!!

[dave_willis]

I have been trying for the past 3 months, to get fibre at my new home in RandPark Ridge. I went with Telkom, as they have been my provider for the past 5 years and thought that this would be a quick and painless experience. Unfortunately, it has turned out to be an absolute mission, being sent from pillar to post and in the end, being fobbed off to this new crowd called T-Connect, who don't have a clue what they are doing. I have submitted multiple applications online, the first two I did, never resulted in my getting any feedback from Telkom, within the last 2 months. I then did another application for 20MBPS fibre, which was pre-vetted and approved on the Telkom website. I did get an acknowledgement email, saying that I would get contacted by a Telkom representative. The following day I got a call from T-Connect, which was pretty cool and the lady helped me take down all my details and confirmed exactly what I wanted (20 MBPS Fibre, Un-Capped for R999 PM) then the fun started with her telling me that I also would receive a whole bunch of extras, which I never asked for and in the end it would reduce my overall bill down to R845 PM. Awesome right! No, the next thing I am getting SMS' and emails saying that my new RescueBox, SafetyBox and HotSpotter accounts are now active? These are not free services, as this was later emailed to me and added a further R139.00 to my R849.00 for 50GB Data?? How is 50GB data un-capped you may ask, well that's where T-Connect come back saying, oh sorry! We can't offer you un-capped 20MBPS, we can only offer you 2MBPS, 50GB??? Seriously!!! Don't use Telkom or T-Connect, they have no idea what they are doing!:crylaugh:

 

[Creag]

Your thread might get more attention in this sub-forum > Fibre Networks < or > Fibre ISP Discussions < than in ADSL and VDSL.

If you're in Randpark Ridge, don't you have access to Vumatel? They've laid extensive networks in the area.