Takealot has a problem with 3rd party sellers.

CommsPlayer said:
In November 2024 I bought a Samsung phone from Takealot, which seems to have been sourced from a reseller. 3 weeks ago both MTN and Vodacom blacklisted the phone, with MTN stating:

"The device was purchased from an unauthorized third-party reseller. Because of this, the device remains MTN’s property and reserves the rights of the device. Unless the reseller can provide proof of purchase from MTN or one of our authorized third party partners, the device will unfortunately remain blacklisted, as we are unable to verify how an MTN device was sold through an unauthorized seller".

I contacted Takealot now, but I guess this won't be resolved :-(
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Please keep us updated on this situation. It is not a normal return, but rather looks like a case of you being sold a 'stolen' phone.
 
cr@zydude said:
Please keep us updated on this situation. It is not a normal return, but rather looks like a case of you being sold a 'stolen' phone.
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That would entitle you to a refund no matter if the warranty is passed.
 
cr@zydude said:
Please keep us updated on this situation. It is not a normal return, but rather looks like a case of you being sold a 'stolen' phone.
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Same happened to me, was a fight for about 2 months (had to get confirmation from vodacom first) case was eventually escalated and they provided a refund /credit after a big fight. Overall customer service has gone downhill and always rather try buy a phone on special from incredible connection / Samsung directly.
 
Takealot definately has a massive problem with third parties selling counterfeit goods. This can only be stopped though if the buyers report the items to Takealot and bring it to their attention. I think the issue is many buyers are all to happy to accept counterfeit goods.

Because of this, I will never again order any clothing items off of TaL. In 2023, I bought branded clothing from TaL (I think it was two pairs of Levi’s Jeans, 2 pairs of Lee Denim jeans, and a couple of plain white Levi’s crew neck t-shirts. They weren’t ridiculously cheap, but very well priced for those brands, so no alarms bells went off. But when the stuff arrived it was clear as day it was all knock off stuff, with some of the worst quality workmanship I have ever seen on clothing. I as a rule wash new clothes before wearing them the first time. But this meant the t-shirts literally came apart at the seams before I had even worn them once, so couldn’t return them for a refund. The jeans I did return, but after inspection, TaL reckoned there was nothing wrong with them, and they were “as advertised”, even though a blind bat could tell they were counterfeit.

It took me reporting the reseller to the local Levi’s brand manager, who took the issue up with TaL and the reseller to eventually have the resellers account on TaL taken down.

With electronics, it’s even more of a minefield. If their aren’t very clear images of the item - not just generic low res “screenshots” taken from the official products website, and there isn’t more to the item description as the generic marketing blurb (also lifted from the official website), I won’t order the stuff. At least though with electronics, if you do slip up and order something dodgy, the return/refund process is relatively easy with TaL.
 
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