TakeAlot Incorrect Item Delivered

[Kola-CT]

What's important is what's in the box. Maybe your wife or kid bought something using your phone

No, not possible here.
Also not something we will order - but I can use it in the office.

Either way, have mailed them with the detail if they find their mistake and want to come and collect it again.

 

[skimread]

Did takealot not recently make the outsourced employees permanent? That might explain all the mistakes and deliveries that take weeks. They can't fire bad staff anymore.

 

[airborne]

In the event of takealot sending you the wrong item and you reject delivery, what are your legal options if a considerable amount of time goes by and they don't credit you, don't give you a refund and don't send you what you ordered? Basically if they have your money, you have a dick in the mouth and after you tried everything, all you get out of them is the equivalent of a grunt?

Small claims court? Where do you go and what's the odds of actually succeeding?

Open a charge back with your bank, I had something similar with Takealot and eventually I just gave up and opened a chargeback and got my money back that way.
When things get complicated it would appear they don't have any system for escalating things, if its not on the persons list of generic replies you are sht out of luck.

 

[Deandbn]

Takeaway lesson: don't ever buy online when you can easily go into a shop, choose your item, check that it's working properly, pay the supplier then return home.