TakeAlot Incorrect Item Delivered

Last year ordered ink, got a TV box, once got a pair of headphones thrown in with one of my orders. Couldn't return it as I didn't order it, so ended up keeping it.
 
Pineapple Smurf said:
Hahaha
I once ordered some cheap cat food about 4 years ago and received a massive box of Huggies nappys.
Was worth more than double the catfood so I just kept the nappys for a month and then gave them to a friend at work who was expecting a new kid :laugh:
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Lol, I remember that.

Best was for me when I ordered some stationery and an extra stapler was in the box.

Was impossible to return the item even though I spoke to multiple people across the organisation at their head office. Their return system did not have an option for "you gave me extra stuff".

So I left it on my desk at Takealot when I resigned.
 
Other Pineapple Smurf said:
Lol, I remember that.

Best was for me when I ordered some stationery and an extra stapler was in the box.

Was impossible to return the item even though I spoke to multiple people across the organisation at their head office. Their return system did not have an option for "you gave me extra stuff".

So I left it on my desk at Takealot when I resigned.
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That's how I scored head phones
 
In the event of takealot sending you the wrong item and you reject delivery, what are your legal options if a considerable amount of time goes by and they don't credit you, don't give you a refund and don't send you what you ordered? Basically if they have your money, you have a dick in the mouth and after you tried everything, all you get out of them is the equivalent of a grunt?

Small claims court? Where do you go and what's the odds of actually succeeding?
 
No simple way to get help from them, no number to phone. I had to dig through the help section, where I first could tell them I'm missing stuff in my box. Ordera pack of 6 razors, got a pack of 3. And I ordered 1 other item........
rejodasi said:
This week they've delivered an extra box with nothing in it (only the brown paper), other orders this have just been "cancelled" due to no stock lately. Weird from takealot.
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......got a box of zero.

Funny thing is, they now want photos and barcodes of something I didn't receive.
 
Arksun said:
In the event of takealot sending you the wrong item and you reject delivery, what are your legal options if a considerable amount of time goes by and they don't credit you, don't give you a refund and don't send you what you ordered? Basically if they have your money, you have a dick in the mouth and after you tried everything, all you get out of them is the equivalent of a grunt?

Small claims court? Where do you go and what's the odds of actually succeeding?
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I just accept delivery and then do a return online?

Don't mess with the system or it will mess with you.
 
RedViking said:
In that case I guess the best is just to take a photo of the box and details on it and just send it back with the driver. Then phone takealot. But sure it must get sorted somehow.
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They don't have a phone number, you have to really dig to find their number. They really don't make it easy, they did once send me a TV box instead of ink.
That I returned the 'ink' :). But once I got an extra item in my box it was a pair of headphones, I tried to return it, but they didn't have any way to do it and the courier hasn't come, those mails are saved from over a year now.
 
Arksun said:
In the event of takealot sending you the wrong item and you reject delivery, what are your legal options if a considerable amount of time goes by and they don't credit you, don't give you a refund and don't send you what you ordered? Basically if they have your money, you have a dick in the mouth and after you tried everything, all you get out of them is the equivalent of a grunt?

Small claims court? Where do you go and what's the odds of actually succeeding?
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You reverse the charge on your card...
 
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Lupus said:
They don't have a phone number, you have to really dig to find their number. They really don't make it easy, they did once send me a TV box instead of ink.
That I returned the 'ink' :). But once I got an extra item in my box it was a pair of headphones, I tried to return it, but they didn't have any way to do it and the courier hasn't come, those mails are saved from over a year now.
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Yeah they tried to gift me with a gas heater. Nice big box. I just took a photo of the box and the details on it and told the courier to send it back I won't take delivery. Phoned takealot (or send email via didn't find what you were looking for) and gave them the details. Solved.
 
Arksun said:
In the event of takealot sending you the wrong item and you reject delivery, what are your legal options if a considerable amount of time goes by and they don't credit you, don't give you a refund and don't send you what you ordered? Basically if they have your money, you have a dick in the mouth and after you tried everything, all you get out of them is the equivalent of a grunt?

Small claims court? Where do you go and what's the odds of actually succeeding?
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You can lodge a complaint via the consumer goods ombudsman.

I got a refund via CGSO after multiple back and forth emails with their support staff for over a month (they kept claiming they refunded me but didn't provide any proof). Lodged a complaint and it was resolved in 2 weeks.

The front line support staff don't seem to have the mental capacity to investigate things and just respond with standard blurbs. The complaint via CGSO escalated the issue on their end and only then did they really investigate why my refund did not go through.
 
chickenbeef said:
The front line support staff don't seem to have the mental capacity to investigate things and just respond with standard blurbs. The complaint via CGSO escalated the issue on their end and only then did they really investigate why my refund did not go through.
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Takealot becoming pretty useless .

I had a front line staff member telling me that they cannot contact a reseller because they don't have their contact details. EISH !!
 
So 3 weeks ago ordered 2 x dry cat food 4kg from Takealot. They delivered 1 broken bag of cat food and the other flavour was replaced by a huge 17.2kg of cat litter from Takealot. I got in touch with them immediately and have had countless correspondence with them, explaining the issue. Last week, twice they sent the courier, on a motorbike. He thought he was collecting the 2 x dry cat food 4kg.

Again I explained the issue to Takealot and that they need to fix the return request so it reflects what needs to be collected. We also organized pick up for this week. The courier never showed, I contacted Takealot, they organized the pick up for yesterday. Nobody showed. I checked the website. Takealot closed the return request on Monday.

They have gone and basically stolen my money. I have nothing that I can use and I had to go buy more cat food last weekend. Even if they did somehow manage to collect the stuff. I don't know how they will work out the refund as the missing bag of cat food won't be in front of them and the cat litter is on no documentation, to show the stuff up. On top of it they want to credit my Takealot account and not my credit card. They are mad in thinking I'll ever deal with them again!

What is the best course of action now? Do I carry on with correspondence and try to sort out the issue or can I go straight to the consumer good and service ombuds? The cat food was part of a 4 part order, the other 2 parts were correct. I don't think I can ask my bank/credit card to reverse payment.

Edit: 10th August. After another round of communications, the courier arrived on the motorbike, again. That was takealot's last chance, next stop is the consumer good and service ombuds.
 
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Had a delivery this morning, my name and address, but I did not order anything, and have no payments made for anything.
 
Kola-CT said:
Had a delivery this morning, my name and address, but I did not order anything, and have no payments made for anything.
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What's important is what's in the box. Maybe your wife or kid bought something using your phone
 
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