Takealot is playing dirty

I am really disappointed in all the ball scratchers here in this thread.

I can afford to buy a new brush at full price but it’s the principle of how a warranty should be applied when you purchase a product is what I’m highlighting here with TAL.

I know if I purchased the item from a brick and mortar retailer my experience would have been different irrespective of whether one registers the warranty with the manufacturer or not as suggested by one of the posters.

The retailer should always be a mediator between the customer and supplier and provide a resolution that is satisfactory for a customer.
 
I am really disappointed in all the ball scratchers here in this thread.

I can afford to buy a new brush at full price but it’s the principle of how a warranty should be applied when you purchase a product is what I’m highlighting here with TAL.

I know if I purchased the item from a brick and mortar retailer my experience would have been different irrespective of whether one registers the warranty with the manufacturer or not as suggested by one of the posters.

The retailer should always be a mediator between the customer and supplier and provide a resolution that is satisfactory for a customer.
/scratches balls
 
I am really disappointed in all the ball scratchers here in this thread.

I can afford to buy a new brush at full price but it’s the principle of how a warranty should be applied when you purchase a product is what I’m highlighting here with TAL.

I know if I purchased the item from a brick and mortar retailer my experience would have been different irrespective of whether one registers the warranty with the manufacturer or not as suggested by one of the posters.

The retailer should always be a mediator between the customer and supplier and provide a resolution that is satisfactory for a customer.
What brand of car do you drive? VW or BMW
 
So I need some advice here.

I purchased an electric toothbrush on special just under 2 years ago.
The brush has a 2 year warranty.

The brush stopped working so I sent it back to TAL and chose the option of “repair or replace”.

Without any communication they simply refunded me the purchase price.

Now I cannot replace that model at the seme price 2 years later so this is why I wanted a repair.

When I raised a query I was told that the item is out of stock (of course it’s probably a redundant model).

I know that many suppliers are able to replace a discontinued model with an equivalent current model (mostly just esthetic changes and model number are the case)

However TAL refuse to budge and insist that all they can do is credit my my original purchase price.

How can I take this up further.



 
I am really disappointed in all the ball scratchers here in this thread.

I can afford to buy a new brush at full price but it’s the principle of how a warranty should be applied when you purchase a product is what I’m highlighting here with TAL.

I know if I purchased the item from a brick and mortar retailer my experience would have been different irrespective of whether one registers the warranty with the manufacturer or not as suggested by one of the posters.

The retailer should always be a mediator between the customer and supplier and provide a resolution that is satisfactory for a customer.

Guess what…Makro would also have just refunded your money.
 
I am really disappointed in all the ball scratchers here in this thread.

I can afford to buy a new brush at full price but it’s the principle of how a warranty should be applied when you purchase a product is what I’m highlighting here with TAL.

I know if I purchased the item from a brick and mortar retailer my experience would have been different irrespective of whether one registers the warranty with the manufacturer or not as suggested by one of the posters.

The retailer should always be a mediator between the customer and supplier and provide a resolution that is satisfactory for a customer.
Whats the price difference between getting a new one and your refund?
 
I only use my toothbrush in the morning and the evening, if you promise to put it on the charger we can work out a deal if you like.
 
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