tRoN
Executive Member
- Joined
- Mar 13, 2007
- Messages
- 6,973
- Reaction score
- 1,166
I am really disappointed in all the ball scratchers here in this thread.
I can afford to buy a new brush at full price but it’s the principle of how a warranty should be applied when you purchase a product is what I’m highlighting here with TAL.
I know if I purchased the item from a brick and mortar retailer my experience would have been different irrespective of whether one registers the warranty with the manufacturer or not as suggested by one of the posters.
The retailer should always be a mediator between the customer and supplier and provide a resolution that is satisfactory for a customer.
I can afford to buy a new brush at full price but it’s the principle of how a warranty should be applied when you purchase a product is what I’m highlighting here with TAL.
I know if I purchased the item from a brick and mortar retailer my experience would have been different irrespective of whether one registers the warranty with the manufacturer or not as suggested by one of the posters.
The retailer should always be a mediator between the customer and supplier and provide a resolution that is satisfactory for a customer.