Takealot order mess-up

Splinter said:
But how does that help if the item is tampered with before it is packed to go the customer?

I received a CD box....without the CD in it.

Was a big fight with them, and had to really throw my toys of the cot

Was a whole R99 - but I fought over the principle of the thing.
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In our case, if you mentioned the parcel was tampered with we would contact our couriers and they would take the blame and reimburse us.

There are multiple places where the parcel goes through video evidence so obviously 1) being picked 2) getting collected 3) scanned into courier depot 4) courier alloacting and packing it onto a truck.

Before i was with the company a courier we had was opening all the flyer bags and replacing some of the items we shipped out with their own stuff so measures are in place to prevent this type of thing.

I would imagine Takealot have similar measures
 
CrypticZA said:
In our case, if you mentioned the parcel was tampered with we would contact our couriers and they would take the blame and reimburse us.

There are multiple places where the parcel goes through video evidence so obviously 1) being picked 2) getting collected 3) scanned into courier depot 4) courier alloacting and packing it onto a truck.

Before i was with the company a courier we had was opening all the flyer bags and replacing some of the items we shipped out with their own stuff so measures are in place to prevent this type of thing.

I would imagine Takealot have similar measures
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But I'm talking about being tampered with in the Takealot warehouse before it gets packed for delivery.
 
Splinter said:
But I'm talking about being tampered with in the Takealot warehouse before it gets packed for delivery.
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Can't speak for them. I was a third party seller at a previous company and they returned one of our products 125ml of a skincare product and we got a 5kg bird sheed mix so...
 
I didn't think people had a problem with Takealot, either delivery or orders.

I looked for comments what to do when you don't get your order from Takealot and couldn't find anything here
 
Zuner said:
I have internal cctv, and always open all packages where the camera see's me, that way i have video proof.
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I didn't know so many people do this!

I should of done that when I opened my vacuum delivery, thank goodness everything was in the box and wasn't damaged
 
purple face said:
I didn't know so many people do this!

I should of done that when I opened my vacuum delivery, thank goodness everything was in the box and wasn't damaged
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After reading so many horror stories I figured it makes sense, I have a cam overlooking my dining area, so I just open packages on that table, I keep footage for... Lets just say a considerable time, so it makes sense. Done this for a long time, I used to put my phone on record before the cctv.
 
Zuner said:
After reading so many horror stories I figured it makes sense, I have a cam overlooking my dining area, so I just open packages on that table, I keep footage for... Lets just say a considerable time, so it makes sense. Done this for a long time, I used to put my phone on record before the cctv.
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Well, that's a lesson for me. Going to have to start doing the same.
It's just unfortunate that this had to happen to my son on his first order :-(
 
chrisc said:
Bought a solar panel cleaning brush attachment
Advert states: 3.05m
Actual length is 1.5m (4 pieces of 380mm each)
Logged a return
Return declined - reason: Pieces missing, there should be 8 they said
Pointed out photo on ad showing 4 pieces joined together
But they would not budge, even though the box is too small for 8 pieces
Impasse
Been recommended I visit their office in Milnerton
View attachment 1871737
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That's the seller you bought it from being full of shyte. Had the same thing with a battery and cable. No cable, they wouldn't accept it cause there was no cable
 
Visited their,fulfillment centre in Milnerton

Told clerk that they declined the return on the,grounds that there should be 8 pieces of pipe, not 4. I said the box was too small for 8 pieces. She went to fetch it (this took 45 mins). Came back and then told me there should have been 2 boxes and in any case they no longer stock that item

So no credit as the order was supplied in 2 boxes. There is CCTV for packing dept but this is for their use. I asked for a supervisor and asked for the barcode ID scan at the delivery depot. This showed one box delivered.

Credit was passed on 24th December
 
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