I no longer wonder why Takealot is not making money yet (per recent news articles).
I placed an order for 2x boxes of nappies. I chose COD as the payment method. 2 minutes later I realised I had forgotten to add something. I created a second order with 2 boxes of nappies and the other item and chose COD again. I then tweeted Takealot to cancel the first one and they replied they can't.
I then phoned Takealot and another lady said the same thing - even though the order was not 5 minutes old and had not actually shipped, the order could not be cancelled. I was now to wait for the first order, refuse to pay for it and it will be sent back to JHB. I am then to pay and receive the second order.
WTF? Wow! I feel terrible about their wasted delivery and return, I really do. But their systems surely need fixing?!