Taking The War A Step Further

gripen · Sep 1, 2004

send rpm@myadsl.co.za an email first. you are using his forum name after all. maybe he can create an email address for the purpose such as mywi@myadsl.co.za and give mods access. Im not prepared to provide my myadsl.co.za address.

<center>** still capped at 48kbps and who knows for how long ** proof </center>

hArTh · Sep 1, 2004

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by loosecannon
 im waiting for a email address to send it from if none is supplied ill send it out from myadsl@myadsl.smartdns.co.za this can be split as a ZONE for use by myadsl.co.za ... if there are no corrections further input ill send it out at 1pm
<hr height="1" noshade id="quote"></blockquote id="quote">

Hold on!!!

Do not send anything yet!

That message needs a serious rework.

I also have a gmail account for you that would be perfect for sending and receiving emails.

This shouldn't be sent before tonight anyway. More people need to review the content including RPM.

DO NOT SEND YET.

-Information anarchist-
www.sentechhatesfreespeech.org.za
I support:
www.telkom.fokkensuig.co.za
www.poopband.co.za
www.hellkom.co.za
Read about MaD of hellkom being sued for R5million by Telkom:
http://www.myadsl.co.za/forum/topic.asp?TOPIC_ID=4316

loosecannon · Sep 1, 2004

ok im holding on ...

here is a full source of a test message

<blockquote id="quote">quote:<hr height="1" noshade id="quote">
Return-Path: <owner-sentechwar-list@networksentry.co.za>
Received: from firewall.networksentry.co.za (localhost [127.0.0.1])
by myw-stp-66-18-83-208.sentechsa.net (8.12.11/8.12.11) with ESMTP id i81ArGvS006918
(version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NO)
for <sentechwar-members@firewall.networksentry.co.za>; Wed, 1 Sep 2004 12:53:17 +0200
Received: (from majordomo@localhost)
by firewall.networksentry.co.za (8.12.11/8.12.11/Submit) id i81ArGgR006917
for sentechwar-members; Wed, 1 Sep 2004 12:53:16 +0200
Envelope-To: <sentechwar-list@networksentry.co.za>
Received: from [10.10.255.252] ([10.10.255.252])
(authenticated bits=0)
by myw-stp-66-18-83-208.sentechsa.net (8.12.11/8.12.11) with ESMTP id i81Aqu7x006861
(version=TLSv1/SSLv3 cipher=RC4-MD5 bits=128 verify=NO)
for <sentechwar-list@networksentry.co.za>; Wed, 1 Sep 2004 12:53:00 +0200
From: MyWireless Users Online Forum <myadsl@myadsl.smartdns.co.za>
Reply-To: myadsl@myadsl.smartdns.co.za
To: sentechwar-list@networksentry.co.za
Subject: Sentech MyWireless
Date: Wed, 1 Sep 2004 12:41:13 +0200
User-Agent: KMail/1.6.2
MIME-Version: 1.0
Content-Disposition: inline
Organization: http://www.myadsl.co.za
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
Message-Id: <200409011241.13028.myadsl@myadsl.smartdns.co.za>
Sender: owner-sentechwar-list@networksentry.co.za
Precedence: bulk
X-MailScanner-Information: Please contact Network Sentry for more information (www.networksentry.co.za)
X-MailScanner: Found to be clean
X-UID: 471

Dear Sentech Customer

We are an online community of MyWireless users, struggling to get
accountability from Sentech for the lack of speeds and insultingly poor
service that Sentech is providing.

Sentech promised that its service would be 'fixed' by the end of August - it
has failed to do so.

Added to this, the 'help desk' routinely lies to its customers, telling
everyone who calls that they are the only ones with any problem. This is
untrue - and if you've been told this - then you have been lied to.

Sentech is also facing potential legal action after complaints by users to the
Advertising Standards Authority, given that Sentech is clearly not providing
the 'broadband' it advertises.

Please visit the online independent forum at
(http://www.myadsl.co.za/forum/forum.asp?FORUM_ID=18) and read the info and
join forces with the many many other Sentech users who are finding each other
online - despite Sentech's ongoing attempts to keep us separate and unaware
of each other.

Another site which contains valuable information, that Sentech's 'help desk'
won't tell you about, is Poopband http://poopband.co.za/modules/news/

Visit the Forum, read the articles by fellow Sentech users, and if you've been
having a slow or unpleasant MyWireless experience, discover that you are not
alone in this.

(This email is being sent anonymously, and your address was obtained after
Sentech 'accidentally' mailed out its entire database of customers email
addresses, a few weeks ago - something it has not advised all its customers
of.)

best wishes

A GROUP OF SENTECH CUSTOMERS
<hr height="1" noshade id="quote"></blockquote id="quote">

Jacques · Sep 1, 2004

I agree, don't send anything out yet.
You need to at least get the permission of the owners of any web site mentioned in the email. You will after all be spamvertising their sites.

Jacques
CT

loosecannon · Sep 1, 2004

prehaps we should use the main myadsl home page there are 2 reasons for this

1)the adverts are trigered this way
2)it will be confusing to some users been thrown into the wireless forum

it would be nice to have <MyWireless@myadsl.co.za> ...

lewstherin · Sep 1, 2004

there is no reason for undue haste in sending out the email. I think we should give this message a bit of time to be pondered by the mods and RPM before we send it.

Like Harth said, we only have one shot at this.

Telkom needs a leash, ICASA needs some guts, and the SA consumer needs to make it happen

hArTh · Sep 1, 2004

Here is my effort. Feel free to use and abuse.

Loosecannon gimme your email I need to send you something.

Dear MyWireless Customer,

Many of us initially greeted Sentech’s release of their MyWireless product with great enthusiasm. However, as the number of MyWireless users has grown the service has deteriorated dramatically. Despite strenuous initial efforts by many of its customers to engage constructively with Sentech in an effort to resolve the problem, Sentech decided to ignore the problems and pretend they did not exist.

Exasperated by this, MyWireless users launched a concerted media campaign which resulted in widespread publication of the parlous state which the MyWireless service had deteriorated into. The extensive press coverage which resulted is well documented on sites such as www.poopband.co.za and www.sentechhatesfreespeech.org.za. Rather than engage with their customers Sentech attempted to suppress this criticism by any means necessary including instituting legal action. [Note: Not trying to pimp shfs site … but it does present things in a nice chronological order.]

The originators of this media campaign are an online community of MyWireless users, whose sole aim is to force Sentech to provide the service they have advertised, and locked customers into long term contracts for, rather than the current service offering which is seriously deficient in many areas principally in that it is unacceptably slow.

As a result of the media attention Sentech was forced to publicly undertake to rectify the deficiencies in its service. Sentech claimed that the problems would be 'fixed' by the end of August, despite missing a number of previous deadlines it set itself. However, the final deadline has now passed and the service deficiencies remain.

Exacerbating all this is the deliberate strategy the so-called Sentech 'help desk' has adopted. ‘Help desk’ staff routinely claim that customers calling in to report a problem ‘are the only ones having a problem’. This is untrue - and if you've been told this - then you have been lied to. The true extent of the technical difficulties many MyWireless customers have experienced is quite clear from the press coverage alluded to above.

Sentech itself is now also facing potential legal action after complaints were submitted by MyWireless customers to the Advertising Standards Authority (www.asasa.org.za), claiming that the service Sentech advertised, and locked customers into contracts for, bears no resemblance to the service Sentech actually provide.

Several initial problems with the MyWireless service have now been resolved to some extent after Sentech’s latest ‘fixing’ efforts:
(1) Local bandwidth (“How fast you can download from local sites”) allocation has improved.
(2) Packet loss (“The quality and consistency of your connection”) has improved.

However, two critical problems remain:
(3) (1) International bandwidth (“How fast you can download from international sites”) remains unacceptably slow.
(4) Local and international ping times (“How responsive your connection is”) are too high and unstable.

Bear in mind that Sentech currently only have about 3000 customers but have publicly stated that they wish to grow their service to encompass tens of thousands of users. Hence, the previous problems (1 & 2) that are now partially “fixed” may well become significant problems again as the MyWireless customer base grows.

Should you wish to learn more about this situation and take part in actions designed to bring Sentech to account for its continuing lack of service provision please visit the online independent forum at (http://www.myadsl.co.za/forum/forum.asp?FORUM_ID=18). Here you can read up about all the events that have transpired and catch up on the latest REAL news regarding the MyWireless network. Join forces with the many other MyWireless users who are finding each other online - despite Sentech's ongoing attempts to keep us separate and unaware of each other!

Please note that this email was not sent on behalf on the owner of this forum and is not associated with the forum owner in anyway. This forum merely represents a convenient online meeting place. Further please note that despite receiving this email you have not been placed on any sort of mailing list and that you will not be contacted via email again regarding this matter unless you specifically request that you be kept informed of developments.

We apologize in advance for in effect “spamming” you with this message but we feel that it is in all our interests to present a united front against Sentech in this matter. You may well ask how we obtained your email address? Simple … Sentech themselves ‘accidentally’ emailed their complete client database to many of their customers filled with highly confidential user information. In keeping with their usual modus operandi, Sentech did not bother to inform you directly, their customer, of this security breach.

Our very best wishes,
A GROUP OF SENTECH CUSTOMERS

[Note: Don’t mention hellkom if they visit myadsl they will soon learn of hellkom anyway.]
[Do NOT auto subscribe them to a mailing list. Include an OPTIONAL reply tag so that they can subscribe themselves.]

-Information anarchist-
www.sentechhatesfreespeech.org.za
I support:
www.telkom.fokkensuig.co.za
www.poopband.co.za
www.hellkom.co.za
Read about MaD of hellkom being sued for R5million by Telkom:
http://www.myadsl.co.za/forum/topic.asp?TOPIC_ID=4316

qdada · Sep 1, 2004

Is there a concern about how the mail is going to be sent ? as in ..

a.
From an mywireless account (tracable)

b.
From a free mail account (not tracable but has limitations). Reputable free mail companies like google and yahoo are concerned about their tools used for spam (fear of litigation and what not). There may be a limit as to the number of mails one can send using these services.

c. I take it that the concern with a traceable mail is that in sending out mass mail one would be in breach of mywireless AUP which spaws problems that will sway attention from the problem at hand.

hArTh · Sep 1, 2004

2500 BCC'd emails wouldnt hassle gmail at all. Thats one email to a smallish mail list.

-Information anarchist-
www.sentechhatesfreespeech.org.za
I support:
www.telkom.fokkensuig.co.za
www.poopband.co.za
www.hellkom.co.za
Read about MaD of hellkom being sued for R5million by Telkom:
http://www.myadsl.co.za/forum/topic.asp?TOPIC_ID=4316

loosecannon · Sep 1, 2004

LG im with you on this fully and think everyones opinion must be taken into account as a unified protest is required surely some will disagree with it and some will want it stronger guess that is what a compromise is all about ...politics ...

once all are happy im happy to carry on and send it ...

loosecannon · Sep 1, 2004

last time i sent out the mail i made sure it was traceable and feel to be legit it must be traceable the fact it was sent out previously with not a peep from sintech they have set a president and cant back down and it is very borderline if it does violate the AUP ...

my email is loosecannon at dinkytoy dot nis dot za

loosecannon · Sep 1, 2004

i must say i like you proposal harth it could do with a bit of cleaning up try not use the word ping keep it simple ... and the shfs comment i guess must be removed ...

there will not be any subscribing/unsubscribing [i learnt my lesson] i will simply use majordomo as a tool to as effectivly as possible send out the email to each user individualy but in batches to the providers so ill send 1 mail to mweb with 100 recipients and not 100 messages ...

also i still thing the myadsl link should be www.myadsl.co.za not the wireless forum home page

dorris · Sep 1, 2004

I'm not a mod/admin, but my 2c worth!!
Get a mighty / ananzi address, and send it off, it should not be traceable back to you, and it should not be associated with this forum, by performing this act, you are performing it of your own free will, and the forum should not be held responsible for spamming/abusing mailing list.

we need publicity, but if you send the mail, please place a disclaimer at the end, stating that the E-mail is not ssociated with mentioned web-sites, and you are not mailing on the web-sites behalf, but only as a concerned customer.

I don't think the mail is a bad idea, it has to be done, but if not done right, could flare a lot of anger, which might be directed at the forum.

Good luck

donn · Sep 1, 2004

I think it's time to remind the public how bad MySlowness is. I have posted a comment at
http://www.itweb.co.za/sections/internet/2004/0408230922.asp
and I would encourage others to do so too.

Razer0 · Sep 1, 2004

Just adding my support.. Send the emails and let forth beknown the horrors of sentech mywireless!

loosecannon · Sep 1, 2004

just spoke to casper and told him this could be expected to happen due to no measurable changes ... felt it was important to give them a opertunity to come clean ... he insisted it was fixed ... so lets send it ...

im out till latter will check in ...

Inevitable · Sep 1, 2004

what could be expected to happen?

Glory Glory Man United!

hArTh · Sep 1, 2004

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by loosecannon
 ... he insisted it was fixed ... so lets send it ...

<hr height="1" noshade id="quote"></blockquote id="quote">

There you go, more ST double speak. To the press they say "We're fixing it" to their customers they say "It's fixed".

Continue prepping the email.

Send it by 24h00 tonight unless some forumite lodges a substantiated objection.

-Information anarchist-
www.sentechhatesfreespeech.org.za
I support:
www.telkom.fokkensuig.co.za
www.poopband.co.za
www.hellkom.co.za
Read about MaD of hellkom being sued for R5million by Telkom:
http://www.myadsl.co.za/forum/topic.asp?TOPIC_ID=4316

alloy · Sep 1, 2004

Hi guys

I'm very very new (just subscribed), but I have 2c..

The action suggested in the letter seems narfy, I mean many of us have visited the various websites, and browsed the forums, and are frustrated at many levels.

Wouldn't it be a good idea to create a Yahoogroup (or similer), and invite Sentech users to join. That way you take myADSL out of the loop, and create a pure group of Sentech antagonists?

It requires that users proactively join the group, and allows interaction via Email, which a lot of people prefer, or are more familer with than forums.

Just a thought

Marc

Alloy

My Other Car was a Mini

I Support Minardi F1

hArTh · Sep 1, 2004

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by alloy
 Hi guys

I'm very very new (just subscribed), but I have 2c..

The action suggested in the letter seems narfy, I mean many of us have visited the various websites, and browsed the forums, and are frustrated at many levels.

Wouldn't it be a good idea to create a Yahoogroup (or similer), and invite Sentech users to join. That way you take myADSL out of the loop, and create a pure group of Sentech antagonists?

It requires that users proactively join the group, and allows interaction via Email, which a lot of people prefer, or are more familer with than forums.

Just a thought

Marc

Alloy

My Other Car was a Mini

I Support Minardi F1
<hr height="1" noshade id="quote"></blockquote id="quote">

You cant verify the id of people joining a yahoo group. Well you can technically, but it would be so onerous that no one would join.

Best to keep it open right here on the forum ... we're in the right after all... no need for excessive secrecy.

If that is needed, personal contacts suffice.

-Information anarchist-
www.sentechhatesfreespeech.org.za
I support:
www.telkom.fokkensuig.co.za
www.poopband.co.za
www.hellkom.co.za
Read about MaD of hellkom being sued for R5million by Telkom:
http://www.myadsl.co.za/forum/topic.asp?TOPIC_ID=4316

Taking The War A Step Further

Expert Member

Expert Member

Senior Member

Well-Known Member

Senior Member

Senior Member

Expert Member

Expert Member

Expert Member

Senior Member

Senior Member

Senior Member

Well-Known Member

Well-Known Member

Expert Member

Senior Member

Well-Known Member

Expert Member

Member

Expert Member