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Question of the Day: Will you be watching the FIFA World Cup Final?
Tekmart Africa
- Thread starter ValPet
- Start date
myBBexpert
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Talking to yourself bro
DC Infrastructure Solns
New Member
- Joined
- Jan 10, 2021
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Hi ValPet,
Sorry to reply to a message on this forum. From our records, we do not have a client by your name. Order @101242 belongs to a gentleman called Mr. XXXXXX XXXXXXXX. Our escalations department advises that you could be posting here as a proxy. They advised that there is a woman who's nagging them claiming to have placed the this particular order. We therefore cannot engage you further on this matter. Please advise the client who placed the order with us to get back to us. Let him generate an RMA, This is called a Returns Merchandise Authorization (RMA) request. He could do that here:-
tekmart.co.za
His request will then be attended to and if he qualifies for a refund, this will be processed back into his account at the payment method that he initially used to make the initial purchase. We do this to avoid scamsters who have every trick in the book to demand refunds on orders that they have not placed.
You understand that there standard procedures to follow in resolving matters like this. Please desist from posting personal details on a public forum. I
I hope this brings finality to this issue.
DVM (Lead-Escalations)
Tekmart Africa
Sorry to reply to a message on this forum. From our records, we do not have a client by your name. Order @101242 belongs to a gentleman called Mr. XXXXXX XXXXXXXX. Our escalations department advises that you could be posting here as a proxy. They advised that there is a woman who's nagging them claiming to have placed the this particular order. We therefore cannot engage you further on this matter. Please advise the client who placed the order with us to get back to us. Let him generate an RMA, This is called a Returns Merchandise Authorization (RMA) request. He could do that here:-
Order Status : Tekmart Africa, Data Centre Infrastructure Solutions
Tekmart Africa : Order Status - Servers - HP | Dell | IBM | Sun UltraBooks Blade Servers -| HP | Dell | IBM System Boards (Motherboards) Rail Kits (Rackmount) Server GPU's (Graphic Cards) Drive Caddy | Tray | Sleds Laptop & Notebook CRUs Server Parts | All Brands Server Processors (CPU)...
tekmart.co.za
His request will then be attended to and if he qualifies for a refund, this will be processed back into his account at the payment method that he initially used to make the initial purchase. We do this to avoid scamsters who have every trick in the book to demand refunds on orders that they have not placed.
You understand that there standard procedures to follow in resolving matters like this. Please desist from posting personal details on a public forum. I
I hope this brings finality to this issue.
DVM (Lead-Escalations)
Tekmart Africa
This is bs, you said the matter would be resolved by COB thursday 14th April as a point of fact, then only today do you come back to say the order number provided (Almost immediately after your promise) does not match your records. Is your name Walt Disney because you're running a mickey mouse show here mateHi ValPet,
Sorry to reply to a message on this forum. From our records, we do not have a client by your name. Order @101242 belongs to a gentleman called Mr. XXXXXX XXXXXXXX. Our escalations department advises that you could be posting here as a proxy. They advised that there is a woman who's nagging them claiming to have placed the this particular order. We therefore cannot engage you further on this matter. Please advise the client who placed the order with us to get back to us. Let him generate an RMA, This is called a Returns Merchandise Authorization (RMA) request. He could do that here:-
Order Status : Tekmart Africa, Data Centre Infrastructure Solutions
Tekmart Africa : Order Status - Servers - HP | Dell | IBM | Sun UltraBooks Blade Servers -| HP | Dell | IBM System Boards (Motherboards) Rail Kits (Rackmount) Server GPU's (Graphic Cards) Drive Caddy | Tray | Sleds Laptop & Notebook CRUs Server Parts | All Brands Server Processors (CPU)...
His request will then be attended to and if he qualifies for a refund, this will be processed back into his account at the payment method that he initially used to make the initial purchase. We do this to avoid scamsters who have every trick in the book to demand refunds on orders that they have not placed.
You understand that there standard procedures to follow in resolving matters like this. Please desist from posting personal details on a public forum. I
I hope this brings finality to this issue.
DVM (Lead-Escalations)
Tekmart Africa
Avoid this company like the plague, surprised they can tie their shoelaces correctly when they wake up in the morning
After my insomniac tirade in the early hours of this morning, we were contacted by a very irate Tekmart who advised that we will be refunded today.
I am his mother and because you repeatedly failed to update him, he asked for my assistance.Hi ValPet,
Sorry to reply to a message on this forum. From our records, we do not have a client by your name. Order @101242 belongs to a gentleman called Mr. XXXXXX XXXXXXXX. Our escalations department advises that you could be posting here as a proxy. They advised that there is a woman who's nagging them claiming to have placed the this particular order. We therefore cannot engage you further on this matter. Please advise the client who placed the order with us to get back to us. Let him generate an RMA, This is called a Returns Merchandise Authorization (RMA) request. He could do that here:-
Order Status : Tekmart Africa, Data Centre Infrastructure Solutions
Tekmart Africa : Order Status - Servers - HP | Dell | IBM | Sun UltraBooks Blade Servers -| HP | Dell | IBM System Boards (Motherboards) Rail Kits (Rackmount) Server GPU's (Graphic Cards) Drive Caddy | Tray | Sleds Laptop & Notebook CRUs Server Parts | All Brands Server Processors (CPU)...
His request will then be attended to and if he qualifies for a refund, this will be processed back into his account at the payment method that he initially used to make the initial purchase. We do this to avoid scamsters who have every trick in the book to demand refunds on orders that they have not placed.
You understand that there standard procedures to follow in resolving matters like this. Please desist from posting personal details on a public forum. I
I hope this brings finality to this issue.
DVM (Lead-Escalations)
Tekmart Africa
Bulldog as a nickname bulldog by nature
Yes. Today. Insomniac fuelled early morning tirades deliver results
ToxicBunny
Oi! Leave me out of this...
Only assume you have achieved results when the money has cleared back into your account.
DC Infrastructure Solns
New Member
- Joined
- Jan 10, 2021
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Matter closed. The right client who ordered was contacted and generated an RMA. We have given further instructions to Payfast to refund immediately. Client has been fully refunded and our couriers will collect the parcel containing the originally shipped order. This is a deviation from the norm. Should the items collected have any faults and/or incorrect be returned by our couriers, our legal department will get involved. Hope it does not get to that point.
Will update on this once we have received the parcel back.
DVM (Lead-Escalations)
Tekmart Africa
Will update on this once we have received the parcel back.
DVM (Lead-Escalations)
Tekmart Africa
It will because sending them multiple emails just after midnight and on here resulted in a response and I will not hesitate to do the same if the money does not clear. Receipt of confirmation from Payfast. Anything less than the promised refund will result in an escalation which will have long lasting consequences. My first words to them were "do not over promise and under deliver, be realistic". They elected to ignore my warning.
All of this could have been avoided. You just chose not to keep your word iro delivery the correct product timeously. Calls, whatsapp, emails all ignored. Hopefully a lesson has been learnt.
Dude, the client is anonymous on the forums. It's not that difficult to understand. So the client ranting here is the client who called you.
Thanks for your support wrt this matter
myBBexpert
Senior Member
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- 943
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Is this the client or his mother?
Mama bear
D
Deleted member
Guest
Refund received. Don't believe the bad service is a deviation from the norm not when we were promised a screenshot of the waybill for the alleged despatch of the correct item.