Telkom’s Consumer Centricity

blah, blah, blah, blah.
Heard it all before, Telkom.

COO - Chief Operations Officer?
 
Don't you believe it

RichardP said:
Customer Centric means "The more you pay, the higher priority you get"
Click to expand...

I can tell you that a company I know, with a R27000 phone bill for local calls only in a month didn't get the time of day from Telkom.
 
Customer relations would be improved if they would please change the stupid tune when calling support,faults etc.

Customer relations would improve even more if it wasn't required to listen to the music at all - because there were sufficient operators.
 
Another PR release to make the uninformed think that they are actually doing something about the situation. Please note the timing of the press release coinciding with the airing of the Carte Blanche piece.....
 
Please remember that from Telkom’s perspective being customer centric is a case of ‘mind over matter’ – they don’t ‘mind’ and you most certainly don’t ‘matter’.

And don’t forget Telkom's competive mantra – ‘If you are in a fair fight, you did not plan the bloody thing properly’.
 
EdRobinson said:
I can tell you that a company I know, with a R27000 phone bill for local calls only in a month didn't get the time of day from Telkom.
Click to expand...

[pulls out trusty calculator]
R27000 * 12 / telkom profit = 0.000054%
[/end]

see why they could not care less? They could care even less for you and me with R1000 per month.
Of course, the math of X people cancelling and moving to SNO = 50% of profit escapes them.

:D
 
From Telkom's point of view, competitiveness means 'the winner takes it all'. The 'greedier' you are the happier the shareholders. PS! Who is Telkom competing with?
 
Relocated, have 2 phone bills now from old and new address's;
New one, wrong, double charged for everything (installation and rentals) R2000+
Old one, wrong, cancelled in Jan via telephone and fax, line still active beginning of April and I am still being billed for it.

Despite numerous calls to Telkom, and promises that people will phone me back to resolve the issue, the only calls I receive are from drones telling me to pay immediately or face disconnection, no matter if the accounts are right or wrong.

That's 'Telkom’s Consumer Centricity' on a platter for you.
They are robots and are not programmed to listen to the customers concerns under any circumstances.
 
This is once again a simple case of Telkom placating shareholders. Just like when they said they were glad when the SNO got its license.

The fact of the matter is, Telkom doesn't care about any of its consumers. If they did, then WHY DIDN'T YOU RESPOND TO CARTE BLANCHE!! :mad:

Just placating shareholders, that's all.
 
Molotsane stated that he wanted Telkom to be more customer-centric and said that the company must be a ‘delight’ to deal with.
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Start off by granting Carte Blanche an interview. Are you too scared you'll be unable to answer questions?

@RPM: Have you got in touch with Telscum on why didn't grant an interview with Carte Blanche?
 
I...I just don't understand Telkom. If they were an individual, we could simply have him/her committed/pump anti-psychotic and pacifying meds into them.

Symptoms that Telkom are not right in the head:
*Anxiety/paranoia: Constantly feeling like they are being victimized, every criticism is designed to put them down with no reason

*Pathological lying: Telkom has lied more times than I can count and has always denied this despite overwhelming evidence.

*Split personality: Telkom seems to have at least 2 personalities. How else could they state that they "Wish to be more customer centric" and in the same breath introduce draconian capping measures and giving the country a right rogering "for the people".

Bah.
 
they really do have it arse-about-face, surely they need to be concentrating on service delivery first... whats the point of being comsumer centric if you can't provide the service - installation times are pathetic
once thats sorted then start thinking about customer relations...
 
Telkom: piss off.

I...I just don't understand Telkom. If they were an individual, we could simply have him/her committed/pump anti-psychotic and pacifying meds into them.

Symptoms that Telkom are not right in the head:
*Anxiety/paranoia: Constantly feeling like they are being victimized, every criticism is designed to put them down with no reason

*Pathological lying: Telkom has lied more times than I can count and has always denied this despite overwhelming evidence.

*Split personality: Telkom seems to have at least 2 personalities. How else could they state that they "Wish to be more customer centric" and in the same breath introduce draconian capping measures and giving the country a right rogering "for the people".
Click to expand...
I guess you've seen "The Corporation" then? ;)
 
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Hey Telkom does really care!:eek:

They care very much. They care especially when you don't pay! :mad:
Telkom most certainly has bi-poler disorder.
 
Moederloos said:
[pulls out trusty calculator]
R27000 * 12 / telkom profit = 0.000054%
[/end]
Click to expand...
I think you made an error there: profit < gross income.
R27,000 * 12 / telkom gross income = < 0.000054%

The down side of this negative image is that it will take a lot of hard work to change but on the up side they can only improve on an already tainted media image.
Click to expand...
Don't be so sure on that.
 
I see the blah blah speak kicking in again.

Anyways, this little extract sums it up very nicely:

The message from the public is clear: If you want happier customers, start by reducing your existing exorbitant prices, especially in the ADSL arena.

Anything else is simply trying to dodge the real issue.
Click to expand...
 
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