Telkom’s network sabotaged

Its typical Telkom, they say something but tell you nothing - they have a great fondness for nothing, as they have given it to us for years
 
Telkom has always been cognisant of the necessity to preserve jobs and serve our customers optimally
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I'm sorry, WHAT? Run that by me again?
Didn't telkom cut it's workforce just a few years back? Anyway, while I think in some respects their customer service is better than before, I believe that in other respects it is worse. Take my recent struggle with my ADSL account for example. It took me months and many phonecalls to get it sorted. However, once I got through to someone willing to help, it took just hours to get the entire matter sorted. Should the customer really have to go through so much effort in order to get a capable and willing support agent?
 
Damned bastards have burned down a box on the street corner in my suburb, this has taken down all the lines, including the DSL which we use for business purposes.

I just cannot understand this kind of mentality.
 
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