Telkom 1 mb uncapped 3 month trial

K

Kas1

Active Member
Joined
Nov 4, 2009
Messages
34
Reaction score
0
Any feedback on this, moving into a new place and would like to know.

Tx
 
macxsanity said:
Got mine installed yesterday thier turn around time was impressive
Click to expand...

Define impressive, I order mine on Monday. A month after the my first order which wasn't captured, they had no record of it. Anyways how long from order to installation?
 
I ordered mine about a week ago they installed the line on Tuesday and activated my account on Wednesday ...... That is what I call impressive
 
Ordered 29th Nov, was up and running the 1st Dec. Speed to news server is running at max. Speed limits per time is applied
 
Ye ordered mine on sat getting installed 2moz, so 5 work days.
 
I cancelled mine a week ago because they sent me a bill for R2000....Not sure what for but there were all sorts of extra costs that they apparently forgot to discount. You should only have to pay for the phone line rental for the three months but you also get your first charge as you start. So at the end of your first month you have to pay for two. "fine print"
 
Brandcaul said:
I cancelled mine a week ago because they sent me a bill for R2000....Not sure what for but there were all sorts of extra costs that they apparently forgot to discount. You should only have to pay for the phone line rental for the three months but you also get your first charge as you start. So at the end of your first month you have to pay for two. "fine print"
Click to expand...
Its not the first time I hear something like this, what was their explanation for the charge?
 
Brandcaul, how do you mean? Pay 2 x phone line rentals price at end of the month?
 
Excellent account. Latencies are great and speed is most of the time full speed (even on torrents).
 
grt to hear excited , mine is getting installed at home atm
 
i've previously complained about slow speeds but since last week my line is at full speed even during the day!

very happy with this account, my only concern is the billing thereafter :( i dont trust telkom to get it right ...

they have already doubled billed me (the first month) and then credited the amount on the same bill
so correct but my balance is now zero ?!? which doesnt make sense to me ... what about my call charges and the normal line subscription ?

i have a feeling this months bill is going to be stressful, great product but billing is insane
 
Brandcaul said:
I cancelled mine a week ago because they sent me a bill for R2000....Not sure what for but there were all sorts of extra costs that they apparently forgot to discount.
Click to expand...

No one 'forgot' to apply the discount, but the discount is configured to apply only when the line and the internet account are both configured. Unfortunately, there is currently no guarantee that they will both be provisioned at the same time (due to some manual processes).

However, I believe if you filed a dispute, you would be refunded (eventually, as unfortunately due to this promotion there are a lot refunds pending).

Edit: I should add that there are two projects to address the issues, one workflow-based to ensure CSRs activate the internet account, and one to automate the internet account activation at the most appropriate time.
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X