Telkom 20Mbps, 40Mbps VDSL here next week

I am still trying to get our office lines synced at anything higher than 3Mbit. I had to resort to contacting them on Facebook because their call center is just that useless.
 
The line rental prices are totally bogus, and made up IMO.
You will spend more on data in any case, so a flat-rate ADSL line rental, independent of speed would make more sense.
All they are doing is making it artificially expensive to have higher speeds.
They should be making money off value added services, not the basic access to those services.
 
i'm on the trial (craigavon area) and we get full 40mbps. Very happy with it.

A few points though, certain things are throttled with Telkom as your ISP, youtube from time to time, m.youtube.com being the biggest culprit. IMGUR links are dreadfully slow. Things like windows updates go full speed, while other things not so much, over all it's extremely fast. It's a capped solution from Telkom so there shouldn't be any unnecessary throttling. Switching to my Afrihost account fixes these problems so it's an ISP issue, not a YouTube or line issue.

Another thing is that VDSL router is such a pile of crap. It has all the bell's and whistles with none of the performance. It takes ages to navigate through the menu's and sometimes just decides not to work. You can reset it, restart it, unplug it etc and it will only work when it decides it's time to work. I will always find a solution but this is just the strangest beast I've ever had to struggle with. Once the wi-fi just stopped working completely, it would work perfectly up till the second the router made a connection with the exchange, at that point it would just disappear, as far as the box diagnostics was concerned, the wi-fi was working perfectly. Just the strangest bug I've ever encountered, makes no sense. It finally came back on at 12 am 1st of Feb (there is no scheduling agent to turn wi-fi on/off during certain times btw)

In conclusion, great product (totally out of my price range though) if you can source a different router.
 
Joker said:
The telkom tool seems confused - says what I'm on and max I can get is 4mbps, when I've been on 10mb for the last 6 months..
Click to expand...

:D Telkom,Telkom,Telkom..

Anyway slightly off topic but confusing to me,what does 10Mbps enabled mean re:ADSL, as based on http://www.broadbandstats.co.za/exchange/XUA+ and the Telkom ADSL checker also giving a max of 4Mbps.My understanding is they can give 10Mbps but they won't for some reason known to them.Am I confusing provisioning and enabled?:confused: HELP!

UMTATA (XUA+) Exchange information.png
 
Well one thing's for sure - if I get a 20/40Mbps line with Telkom, I certainly won't be using TelkomInternet as my ISP at this rate, because then I may as well have a 1Mbps line given how crap their new shaping policy is as of 1 Feb
 
PE folks... drove past a new MSAN this morning on the corner of Circular Drive and Van Eck Street. Rumours that it will be working by end March.
 
like people said they cant even do stable 4 10 mbps. nevermind VDSL, so no it's not coming to anywhere soon too you soon.
 
Opium said:
Another thing is that VDSL router is such a pile of crap. It has all the bell's and whistles with none of the performance. It takes ages to navigate through the menu's and sometimes just decides not to work. You can reset it, restart it, unplug it etc and it will only work when it decides it's time to work. I will always find a solution but this is just the strangest beast I've ever had to struggle with. Once the wi-fi just stopped working completely, it would work perfectly up till the second the router made a connection with the exchange, at that point it would just disappear, as far as the box diagnostics was concerned, the wi-fi was working perfectly. Just the strangest bug I've ever encountered, makes no sense. It finally came back on at 12 am 1st of Feb (there is no scheduling agent to turn wi-fi on/off during certain times btw)

In conclusion, great product (totally out of my price range though) if you can source a different router.
Click to expand...

Seems Telkom like adding lots of features, but don't really like making it easy to use, stable or checking important features are included. Thinking of those Marconis as a great example, VPN, but no Dyndns??? Stability, what is that?

Something I noticed on http://www.telkom.co.za/checkadsl - you can see what anyone is rocking. If anyone puts my number in it will spit out what type of ADSL line speed I am using. Seems like a slight violation in privacy to me. Dominic if you are on this thread any line on this?
 
Bern said:
Seems Telkom like adding lots of features, but don't really like making it easy to use, stable or checking important features are included. Thinking of those Marconis as a great example, VPN, but no Dyndns??? Stability, what is that?

Something I noticed on http://www.telkom.co.za/checkadsl - you can see what anyone is rocking. If anyone puts my number in it will spit out what type of ADSL line speed I am using. Seems like a slight violation in privacy to me. Dominic if you are on this thread any line on this?
Click to expand...

Tried two of my numbers. Both are wrong :)
 
Griz said:
Tried two of my numbers. Both are wrong :)
Click to expand...

Maximum speed that your cable network supports is 4Mbps

DSL mode T1.413 G.Dmt ADSL2 ADSL2+
DSL Status G.dmt, SHOWTIME.
Upstream Speed 640 kbps (Fast)
Downstream Speed 6144 kbps (Fast)
Upstream SNR 12.0dB
Downstream SNR 16.3dB

A bit of a fail there Telkom. lol
 
I actually just received some information regarding the MSANs in our area from the Telkom Facebook page.

My query:
I am trying to get our 2 ADSL lines sorted out at our office in Table View, Cape Town.
When we had the lines installed there were a shortage of ports available and we were connected to a DSLAM that is too far away for us to achieve any speeds higher than 3Mbit.
However Telkom has just recently installed 3 brand new MSANs in our area, one of them is about 100m around the corner from our office.
I am trying to find out if we can get our lines moved to ports on the new MSAN, but it is impossible to convey this to any call center consultant and I keep being transferred to a different person.
The two telephone numbers for our lines are:
021 556 51xx
021 556 58xx
Click to expand...

Telkom Reply:
I have enquired about these exchanges you referred to. The feedback received was as follows. The MSAN that you are referring to does not run from your lines. You will have to wait until June when the Tableview exchange will be cut over to the MSAN. These MSAN`S are not commissioned yet and we will not be able to divert these lines to the MSAN the you are is referring to. Thank you ^NC
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Only June :( At least I have an answer, felt like slitting my wrists after trying to get this info from the call center.
 
Nod said:
The line rental prices are totally bogus, and made up IMO.
You will spend more on data in any case, so a flat-rate ADSL line rental, independent of speed would make more sense.
All they are doing is making it artificially expensive to have higher speeds.
They should be making money off value added services, not the basic access to those services.
Click to expand...

You do know that the ADSL exchanges don't have infinite backhaul right? The faster speed you want, the more backhaul they need to install. Or did you think the data got from TPB to your PC magically?
 
DrJohnZoidberg said:
I actually just received some information regarding the MSANs in our area from the Telkom Facebook page.

My query:


Telkom Reply:


Only June :( At least I have an answer, felt like slitting my wrists after trying to get this info from the call center.
Click to expand...

Man, three months.

THREE MONTHS!

Some people are only on track to get it in 2015! You are a lucky guy :D be happi!
 
Qwikslver said:
You do know that the ADSL exchanges don't have infinite backhaul right? The faster speed you want, the more backhaul they need to install. Or did you think the data got from TPB to your PC magically?
Click to expand...

Data is not expensive, yes, putting the infrastructure in place do have an initial high cost. No magic involved.
I can get the following here in Germany (from 1und1.de) for 40Euros (currently discounted to 30Euros) (no line rental):
- 100Mb/s line (10Mb/s upload)
- Unlimited data
- Free calls (voip) to German fixed networks
- 4x unlimited mobile calls in Germany

Sure, a lot more people, and >80% stays in flats, making it easier to put in infrastructure, but they still need the backhaul for this, and if 30 apartments have this 100Mb/s then you will need serious backhaul to even provide anything close to this speed.

They still make good money, so why is SA so expensive? Do we design and build our own equipment? No, SA buy and use the same network equipment Europe does.
 
Legislation

Nod said:
They still make good money, so why is SA so expensive?
Do we design and build our own equipment? No,
SA buy and use the same network equipment Europe does.
Click to expand...
What is your labour legislation like in Germany
What is the ratio of work done compared to pay earned ( cannot say much pay in SA is "earned" )
How many Telco operators do you have
What does your LLU look like ?

and

Those are just a few differences ........... :cry:
 
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