Telkom are idiots

C

callen

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Hi Guys,

I don't know what to do with Telkom anymore. They messed up on my account and cant resolve it.
I called them so many times, posted on the facebook page and even hello peter.
Nobody there seems to care at Telkom. Can someone recommend what I can do now?
I lodged a complaint with ICASA and they didn't care, not even an email from them as yet.

From: Callen Naidoo [mailto:[email protected]]
Sent: 24 August 2016 7:28 PM
To: '[email protected]' <[email protected]>
Cc: '[email protected]' <[email protected]>; '[email protected]' <[email protected]>
Subject: TIN:xxxxxx Order Number: xxxxxxx Telephone:xxxxxxx

Hi There,

As per our telephone discussion earlier you have advised that my ADSL package will be corrected by the course of the day.
I have our call, which was recorded indicating this.
Just to recap what happened:
• I was and always on a 4mb line with a 40 gig softcap
• I contacted your sales team this morning to upgrade my package to a 8mb line with a 100 gig softcap.
• Sales agent advises that she accidentally cancelled my current package however she corrected this.
• After this my internet stopped working.
• I contacted tech support who said that sales re-setted everything and that I should get the TIN number from sales so they can assist.
• I received TIN number xxxxxx and get transferred back to Tech support who then sms me my new password.
• After using the new details I log on however now my package is 2mb and uncapped.
• After speaking to about 30 different people and going back and forth between sales and tech support, they find out my current account with your guys was deleted and my 2013 account was reactivated.
• After finding this out I spoke to another 20 people who been transferring me and cutting my calls.
• I finally spoke to you and you reassured me that everything will be okay and has been corrected.
My package still shows uncapped and this is syncing at 2mbps.
I called sales and technical support at 5pm they both have told me that on TIN:xxxxx account this is a 2mb line and on an uncapped package which can be seen as per screenshot below – they said there’s no correction to this changing to a 4mb line and 40 gig cap.
Your sales team agent messed up, deleted my current profile and activated my old 2013 uncapped profile.
I have called ICASA now and they have advised me to escalate this matter first and if I do not receive positive feedback they will intervene.
I work from home, and I cannot log in to my company network due to the line speed being 2mb, I wasted my whole day on the call with you guys that my company is going to dock my pay for today which funny enough is the amount I pay you guys for my internet.
Please can you either contact me or get your supervisor to contact me.
If I do not receive a response before 10 I will have no choice but to contact ICASA as I am unable to work due to this.
You can contact me on xxxxx.

Thanks
 
Made the same mistake.. I won't let Telkom touch my ADSL at this stage.

I will wait until it is affordable enough to use a backup connection on demand, like prepaid 3G.
 
GoB said:
Made the same mistake.. I won't let Telkom touch my ADSL at this stage.

I will wait until it is affordable enough to use a backup connection on demand, like prepaid 3G.
Click to expand...

I might just move to another ISP and let Telkom handle my adsl line + telephone line
 
callen said:
I might just move to another ISP and let Telkom handle my adsl line + telephone line
Click to expand...

Why?

You only need to keep your telephone line with "Telkom" - your ISP can handle all the rest.

Telkom is a "normal" ISP just like all the others, eg. Crystal Web, Axxess, Afrihost, Web Africa (but not Openweb). They all have to lease the ADSL lines from Openserve.
 
MickeyD said:
Why?

You only need to keep your telephone line with "Telkom" - your ISP can handle all the rest.

Telkom is a "normal" ISP just like all the others, eg. Crystal Web, Axxess, Afrihost, Web Africa (but not Openweb). They all have to lease the ADSL lines from Openserve.
Click to expand...
^^^What he said...
 
callen said:
I might just move to another ISP and let Telkom handle my adsl line + telephone line
Click to expand...

Well we have a dodge DSL connection now - Telkom merely had to fix the DSL - and move it to a new DSLAM, now we have no analogue line at all.

How did you phone Telkom from a cellphone? Other than the SMS thing?

BTW - if you are on copper (aka ADSL) the infrastructure belongs to Telkom and its subsidiaries - not the other ISPs, so all the other ISPs do is "administrate" your problems on your behalf...they don't own; and cant fix infrastructure problems form their end - the need to rely on Telkom for that.

The biggest problem with DSL in RSA is old infrastructure in the mix and its maintenance.
 
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