Telkom backs down on ADSL user policy

Great fun...Does not change the fact that the prices are too high to do "excessive downloading" and the connections to slow to watch youtube (384k).
 
HavocXphere said:
Great fun...Does not change the fact that the prices are too high to do "excessive downloading" and the connections to slow to watch youtube (384k).
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Hehe - a little victory and then a little bitching :p
Thats our nature right - as South Africans :)

Only reason why I mention this is because of a piece I saw on SABC2 Morning Edition some time back and got me thinking that I still haven't read the book: Is it just me or is everything kuk. The Whingers Guide to South Africa.
a funny and satirical A-to-Z froth of a book, cutting to the quick, sparing nothing and no-one in its quest to identify all that is kuk in our lives

EDIT: I wonder if Telscum made it into the book - now I have to go and get it :D
 
Telkom and broadband, little do they know that their messing around will be their down fall - not anyone cares, slash and burn
 
I must commend the ASA for their efficiency when it comes to advertising complaints. While we all want then to have more bite, they can only function within their mandate. When they receive a complaint which is with merit one can be assured of a ruling a few weeks later – something which can not be said for many state sanctioned bodies…
 
The ASA accepted Telkom’s undertaking on condition that the ADSL AUP is withdrawn with immediate effect and that it is not used again in future in a manner that contradicts the company’s advertising.
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What is interesting to note here is that the advertising is taken as the benchmark and that company policy needs to change to agree with the advert. This is a reversal of the past situation where it was said "(no change) provided that the advert is not used in that form anymore".

Could this be a precedent set by the ASA?
 
risingtide said:
What is interesting to note here is that the advertising is taken as the benchmark and that company policy needs to change to agree with the advert. This is a reversal of the past situation where it was said "(no change) provided that the advert is not used in that form anymore".

Could this be a precedent set by the ASA?
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Not at all. Telkom would have had to change the ads if they didn't break the neck of their own AUP. :) Their choice. Banning the ad would have been ASA's choice.

Basically Telkom said, "oh, heh, there is no problem. Old document..."

This reflects badly on Telkom. Almost in an Eskom kind of way...

Good job to whoever complained! :D
 
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HavocXphere said:
the connections to slow to watch youtube (384k).
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Odd thing is if I watch YouTube videos on my N95 via my ADSL, the streaming works perfectly, no buffering needed, the videos are obv reduced in size to cater for the mobile nature. Still looks 'ok' (all things granted) on the TV though.
 
Good on the ASA!

They seem to be one of the few bodies in this country with the muscle and the cahoneys to take on the big firms without fear.

I'n sure Telkom doesn't often experience the feeling of being denied and reprimanded. Usually they get away with everything they want.

This is small start, and mostly unrelated to the quest for higher speeds and caps, but it's a start, and that is great.

Hopefully it's the start of an avalanche of complaints and judgements against Telkom across all sectors. I will keep hoping :)
 
I thought this AUP was there when Telkom didn't impose caps years ago, when they first launched ADSL...

So what's the difference? With the caps, the more you use and "abuse" the more money Telkom makes. :confused:
 
Shake&Bake said:
Hehe - a little victory and then a little bitching
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Yeah, I suppose even a small victory should be celebrated. Maybe the overall negative vibe in SA is getting to me.:o
 
Nice one ASA - when i logged the case with them I thought I would never hear from them again. Got a pleseant surprise last week.

Good one! They should replace ICASA!
 
Hey, just a heads up while everybody is blowing the ASA's trumpet....

We sent in these complaints (yes I was one of the 17) in November last year, and I only received a reply with the ruling last week. On the first working day of January I phoned them and asked them why I had still not received a reply and after being transferred from one person to the next, eventually it turned out that the person that was suppose to reply to us was no longer there. So I got the details of the new person and spoke to her, and she said that everything had already been done, and that they were now in the process of writing a ruling... then came the end of january.... then came the middle of february.... and then this ruling comes out which could not have taken longer than a day to write.

Amazing, when I complained about Nu metro's add to the ASA, I got a reply and a ruling within a week.... yet when it's Telkom it takes 3 months and a "oops we'll remove that old document" ruling...

It would appear to me that the ASA are either hopelessly incompetent when it comes to writing documents... however that contradicts with the Nu-Metro complaint which was completed in a week. So the only other reason I can think of is that they are sh*t scared of Telkom.
 
yeah there were 19 complainants, the last two are on the next page and easy to miss.
 
WD to the ASA. Now for the next nail in Telkom's coffin.
 
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