Telkom Cannot Fix ADSL Line Fault

[sapr3.techie]

My ADSL line has been out of order since 15th February 2010. Despite repeated phone calls to the help desk the issue remains unresolved. This is what the activity log looks like:-

Progress Comment Date/Time
Re-dispatched to tech repair division Mon Mar 01 11:42:36 SAST 2010
Re-dispatched to tech repair division Sat Feb 27 10:13:51 SAST 2010
Re-dispatched to tech repair division Sat Feb 27 07:59:54 SAST 2010
Re-dispatched to tech repair division Fri Feb 26 10:19:20 SAST 2010
In-hand with our tech repair division Mon Feb 22 15:29:52 SAST 2010
Referred to our 2nd tier technical department Mon Feb 15 12:35:01 SAST 2010

The latest is that the fault has been escalated. I have learnt that this is just a strategy to get you off their backs and discourage you from phoning the help desk -when I phone and quote the escalation number the poor switchboard operator does not know what the number means:wtf:

Has anyone else had and ADSL line fault escalated and if so did the escalation really help?

 

[Vl@d]

My ADSL line has been out of order since 15th February 2010. Despite repeated phone calls to the help desk the issue remains unresolved. This is what the activity log looks like:-

Progress Comment Date/Time
Re-dispatched to tech repair division Mon Mar 01 11:42:36 SAST 2010
Re-dispatched to tech repair division Sat Feb 27 10:13:51 SAST 2010
Re-dispatched to tech repair division Sat Feb 27 07:59:54 SAST 2010
Re-dispatched to tech repair division Fri Feb 26 10:19:20 SAST 2010
In-hand with our tech repair division Mon Feb 22 15:29:52 SAST 2010
Referred to our 2nd tier technical department Mon Feb 15 12:35:01 SAST 2010

The latest is that the fault has been escalated. I have learnt that this is just a strategy to get you off their backs and discourage you from phoning the help desk -when I phone and quote the escalation number the poor switchboard operator does not know what the number means:wtf:

Has anyone else had and ADSL line fault escalated and if so did the escalation really help?

Try sending an email with the details to the CEO office. Also demand a refund on your service fees for the period your line was not working. I got mine fixed and got a refund.

[email protected]

 

[Shadow_Boxer911]

dude my line has been down since the 1st of feb and i was forced to log a 2nd fault when they claimed it was fixed when it wasnt. I too get the fault esculated speech and in my opinion it does nothing because i was told mine was the number 1 priority in joburg, that was a month ago.

im skeptical as to whether these faults will actually ever get fixed, i dunno what alternatice there is for us because everyone except neotel goes through telkom so finding another ISP wont help.

telkom are useless and depict perfectly the epitemy of a nationalised corporation run by a hopeless government

 

[RoosTa]

I feel your pain.

Re-dispatched to tech repair division Tue Mar 02 15:41:28 SAST 2010
Re-dispatched to tech repair division Tue Mar 02 10:34:12 SAST 2010
Re-dispatched to tech repair division Mon Mar 01 15:10:39 SAST 2010
In-hand with our tech repair division Fri Feb 26 10:39:36 SAST 2010
Referred to our 2nd tier technical department Thu Feb 25 13:13:49 SAST 2010

But my line works intermittently. The techy comes out, puts gell into my line and then that lasts 2-3 days. I've repeatedly told them they need to replace the entire line from my study to the box outside, but they will keep on wasting time and money until they do so.

 

[ichigo]

i experience same as roosta

 

[Shadow_Boxer911]

wow i havnt even had the success of a techie coming to my place, but i suppose whats the point since it may be an external problem that cant be fixed from my house.

 

[fragtion]

Try having your line down since March 2008 due to cable theft and still no cables replaced. You guys actually don't know how bad it can be =/

 

[Diesal]

I feel your pain.



But my line works intermittently. The techy comes out, puts gell into my line and then that lasts 2-3 days. I've repeatedly told them they need to replace the entire line from my study to the box outside, but they will keep on wasting time and money until they do so.

I wanted them to do the same for me casue the houses wiring is so old, it was here before ADSL, the alarm is connected directly to line and goodness me this fails sometimes.

Phoned Telkomdemonoplies and they said it would cost me, a rather substantial amount of money.

Eventually I got them to split the line as it get to the house, and now the DSL seems fine.

maybe this will work for you too.

 

[P0is3nIvy]

@sapr3.techie,

Is there any resolution to your problem yet?

I have a similar problem with my ADSL. The comms stops at the exchange and can't go any further.
In other words the line syncs but cant make a connection with any ISP even the Telkom guest account.

After 2 days my activity log now sits on "Re-dispatched to tech repair division"

 

[Barfish88]

Tell them u gonna send a email to Fifa, saying that Telkom cannot even fix a simple line problem and now they (fifa) are relying on these useless animals to supply A+ internet to the reset of the world.