Telkom customer service improving: survey

I only had to wait 10 days to get my ADSL and voice line working again. Things must be looking up.
 
Where was this survey done and how?

A positive trend maybe but if it was my company I'll still have many sleepless nights due to some of those figures. Not sure how they can be 'happy' when 52% of their clients are actively searching for alternatives.

If it was not for the protection they [have] enjoyed their doors would have slammed shut years ago.
 
This is a load of compost! (I will be polite).

If there were alternatives to Telkom offering fixed line ADSL to the home at reasonable rates Telkom would have seen a departure of note in as far as its captive customer base is concerned.
 
I recently had 4 separate experiences, two of them horrific, which certainly don't leave me convinced
 
:)My ADSL line went down about 7:45 PM 23 June. SMS Service and received a Ref #. Hadn't come back on when I shut down last night . Line was operational when PC switched on this morning about 6:30 but a Techie came to the house about 9 AM to check it out and rest something in the HSAM. Well Done PE CHARLO exchange 041367****.
 
pedruid said:
:)My ADSL line went down about 7:45 PM 23 June. SMS Service and received a Ref #. Hadn't come back on when I shut down last night . Line was operational when PC switched on this morning about 6:30 but a Techie came to the house about 9 AM to check it out and rest something in the HSAM. Well Done PE CHARLO exchange 041367****.
Click to expand...
Tuesday 1july. Had a woman on the line carrying out a Telkom survey and asked me would I recommend the Telkom technician who attended to this fault to a friend. She didn't seem to understand that they are the only "game in town". Must have been using generic survey questions.
 
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