Telkom data bundle depletion - What you should know

[Hanno Labuschagne]

Telkom data bundle depletion - What you should know

Telkom customers should take note of the differences in data bundle types or risk losing their unused data.

An issue concerning Telkom's data depletion order was brought to light after a prepaid customer contacted MyBroadband with a problem.

The customer said that at one point in January he had 100MB data remaining on one bundle, due to expire on 1 February.

 

[LaraC]

“Only time-based data bundles may supersede any of the above classes of data, this would be due to the fact that these data resources are only available for a limited amount of time,” Telkom added.

Aren't Once-Off data bundles time based? Why isn't it treated as such?

 

[bwana]

The customer said that at one point in January he had 100MB data remaining on one bundle, due to expire on 1 February.

In order to avoid running out of data, he transferred an additional 1GB from a 5GB FreeMe bundle on another phone. This bundle was only set to expire on 16 March.

Hard to comment without knowing where that initial bundle came from. Was it also a FreeMe or was it a MoNice? Or something else?