* The source database is updated regularly. Last update: 2010-11-11 10:28
I didn't know weeks were 14 days long these days.
That said, the checker is not accurate. There are people within Hout Bay, as an example, that are connecting at 10mbps, whilst their neighbours are told by the site that they cannot get 10mbps 'on their service'. When they phone and ask if an upgrade can be performed they get mixed results, and to date have been unable to get it as every time an upgrade is about to be performed they're told there aren't any ports available; the standard affair with Telkom these days.
It took a three week battle on the phone with Telkom to get them to reconnect our phone and ADSL after they had discontinued landline services a day after confirming that the phone and ADSL are working and ready to be 'activated' on our account. This consisted almost exclusively of being told "there are no ports available", this after spending the majority of that time getting them to un-cancel our original order form, which some bright bulb in the office decided to cancel without asking us first. According to them it was canceled because we requested it citing we didn't need the service anymore. Chances are good 'the service we didn't need anymore' was our landline at our previous home that we moved away from.
Long-short, somehow a building that had a phoneline running to it miraculously lost its phone port at the exchange, along with its ADSL. After getting the phone, it took another day of nonstop calling and techno-babble on my part to get them to activate ADSL on the line again; I was told there were no ports available on the exchange, and yet somehow when I got through to 'the right people' in sales, I got ADSL while I was on the phone with them.
And to think they had the nerve to have a data collection agency phone me to survey my experience with Telkom technical support when we originally downgraded from 4mbit to 384kbps (which involved its own drama of our ADSL line getting deactivated entirely for a few hours whilst I got them to understand we wanted a downgrade, not a complete termination of services), and that at the time I had even semi-praised their responsiveness in comparison to the past.
It'd be great if we could actually get competent staff on the line when we phone with problems (some problems which shouldn't even occur in the first place and are almost exclusively due to human error on their staff's part), and even better if their public representatives actually state facts that can be reflected in the information they make publicly available.
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