Telkom does it again!!

[Tango]

I felt it was my duty to report this on the forum - seeing all the bad reports and flack that Telkom have been getting.

Reported a fault on my line on the 08/09/2009(0800375375). Passed on all the relevant info as to what was happening and was promised that the technicians would attend to my problem.

What a surprise!! Next day I get a call from the technician to say that he has found a fault on the port(s) at the exchange and he would personally see that the fault will be fixed. Needless to say I get home last night and find that the fault has been cleared. BIG THUMBS UP TELKOM

I would like to thank Rogan, Anthony and any other technician involved for a job well done.

Maybe the moderators could start a "sticky" or praise wall for Telkom. Give praise where praise is due - thats what I say!! Thanks again Telkom

 

[thesuspect]

I can't say that I have had the same experience with the techs or dsl call center............That's becuase my ADSL line has never been down in 3 years.

 

[matt loves telkom]

while you guys are at it i must just say ive never had an issue with Telkom ever.
maybe my username actually comes into play

 

[guest2013-1]

lol... yea... I must admit I've been an on and off customer of telkom since 1996 and their service has (in the last 12 months) been excellent.

Sometimes the call center is a bit ****ed up, but usually if you phone after hours you get a decent dude on there and not some monkey reading from a script.

Also found my closest telkom shop takes requests via email so now all I need to do if I want to query or change something is email them

 

[Tango]

I think we all know what praise or the odd "pat on the back" does to improve ones output - I only hope it filters down to the guys on the ground who I think really should get the credit.

 

[PsyWulf]

Ofcourse i've had my ups and downs with their service,had worse though

On an off-note,telkom business' support is miles ahead of the public monkeys

 

[Jizzims]

Telkom is good

but plz plz plz give the consultants on the phone some training seriously now
But well done telskum good job