This has been mentioned before - and in my most paranoid moments I experienced this with telkom years ago - get the feeling as soon as you call - if you lucky enough to get through (number logging?) - that as soon as you open your mouth you're back at the bottom of the queue. Telkom - and the rest of the pitiful bunch - are a law unto themselves and they know it. Captive users in a captive market - we have no choice - suck it up!LoL. I just realised that perhaps, the reason for all the delays and problems I'm getting is because I'm clue-up on what service should be and don't play along like a good sheep - so I've been relegated to the bottom of the list in Telkom's books. Without any evidence to the contrary, my personal experience says this may very well be the case.