Telkom in Uitzicht is frustating me! Please Help

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MrG

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In short.

No ports on the DSLAM for ADSL. - NO ETA.

If I want a plain telephone service in the mean time they can't just do that apparently. I will have to have an additional order for a SECOND telephone line to have just that done. The telkom store said then when the ADSL is finally available I would need to cancel the second line.

I can't see why they can't just install the plain telephone service in the mean time? SIGH.

Is there nobody that can at least give me an ETA on Uitzicht port issues?
 
MrG said:
In short.

No ports on the DSLAM for ADSL. - NO ETA.

If I want a plain telephone service in the mean time they can't just do that apparently. I will have to have an additional order for a SECOND telephone line to have just that done. The telkom store said then when the ADSL is finally available I would need to cancel the second line.

I can't see why they can't just install the plain telephone service in the mean time? SIGH.

Is there nobody that can at least give me an ETA on Uitzicht port issues?
Click to expand...

errr... DO you have a line installed already that's up and running?

If not, there's no need to install a 2nd line. Just phone to "active" the one you have (claim you're a new renter or whatever)

Don't mention ADSL or anything. Please don't confuse the idiots. They nasty and have no sense of "the customer is always right". Also maybe insist on speaking to an afrikaans person even if you're not. They usually know more than just reading off a piece of paper and goes the extra mile
 
No. I moved in yesterday.

There is a fitting etc for Telkom there but the line obviously doesnt work.

I am getting no hope with the ADSL. Then perhaps I will phone to tell them to activate the telephone portion of it.
 
Is this Uitzicht Durbanville or Uitzicht Stellenbosch?
 
I'm in Durbanville Uitzicht too, and even though I do have a ADSL line, the speed is very inconsistant because the dslam is overloaded.

The technician said to me the exchange at Vatican street was updated to the 40mb one recently. So I'm not sure where you are, but it's strange that you can't get any connection.

The suburb is pretty new
 
hmm. that is interesting.

I am near Springbok Road. - So perhaps I connect to a different exchange.
 
Well the exchange just got assigned more bandwidth here. Got a call from Telkom and it made a massive difference immediately.

Maybe there is hope for you!

p.s. I'm in Rael street, so not very far from you.
 
That is good news! Lets hope I don't have to wait too long then.
 
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