RSAWEB Joining Nightmare

[Electronaut]

I've used most of the ISP's in town, some have been a challenge, nothing like this experience though.

1 Sep I decide to try out an RSAWEb/Octotel fibre line for the first time (CT SS) - when connected the line was up for the first 3 days, subsequent 4 days (and counting) zero connection.

No one as RSAWEB has a clue when it will be back up, or show much care to resolve the issue (with exception of Andiswa – who actually tried, apologized for inconvenience, etc). Constant blame shift to Octotel – which may be heeded, but no-one seems to be following up with them – all feedback has been only received after I asked for a status.

Connectivity issues aside, customer service is particularly bad. I just spoke to a Cole Oshea who is particularly arrogant, unsympathetic and not interested in fixing the actual issue – threatening me with cancellation fees and notice periods , all while not delivering the service they're being paid to deliver.

I've seen them get good ratings (why I joined) - is it just me having this service level from RSAWEB?
Should I stick with them or cancel? At this point Im paying for a service Im not getting.

 

[EmmanuelGoldstein]

RSAWEB? Not as bad as rain or Axxess, but fast going that way.
But you might find Octofail is the problem broskie.

 

[Electronaut]

It would seem some lessons one needs to learn the hard way..

First time on Octotel though - are they that bad?

Going for day 5 without an internet connection tomorrow - besides the email threats from rsaweb, its been crickets from both them and Octotel whole day.

 

[blaaislaai]

Been on Octotel/RSAWeb since 2019.

The handful of times I had to deal with support, was smooth.
Octotel does go offline 2 or 3 times a year. Either a few minutes or hours. Infrastructure damage or routing issues, for the most part.

Can't say anything bad about any of them. I'm only with RSAWeb because I get 10% off from my monthly sub through one of Santam's products.