Telkom incompetent billing staff

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Your_Highnas

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Worst experience ever. 2 months into my contract and billed excessively, then when they corrected it and I was in credit, they still debited again! Called the moment I received my invoice to rectify before the debit order goes off, they gave me a turn around time of 72 hours and well the debit order went off even though I have a credit with them. I called 7 days in a row, spoke to 7 consultants, each one failing to understand and then finally understanding after I explained it in ABC's to them. They said they will contact me, still waiting. Worst experience ever, please think twice before binding yourself with telkom.
 
Your_Highnas said:
Worst experience ever. 2 months into my contract and billed excessively, then when they corrected it and I was in credit, they still debited again! Called the moment I received my invoice to rectify before the debit order goes off, they gave me a turn around time of 72 hours and well the debit order went off even though I have a credit with them. I called 7 days in a row, spoke to 7 consultants, each one failing to understand and then finally understanding after I explained it in ABC's to them. They said they will contact me, still waiting. Worst experience ever, please think twice before binding yourself with telkom.
Click to expand...

just cancel your debit order, then pay them as per invoice.
 
All I can do is wish you good luck. My issues are similar to yours, started in January and is still ongoing, I have posted 6 times on Twitter, Live chat 8+ times, 8 phone calls, 6 trips to a Telkom store, and every month my Fibre gets cut off, with no resolution in in sight.
So again, good luck
 
I called them now to cancel the debit order, they said it can't be done. They say I should pay 10 days prior to the debit order date, the way I say it it's going down the same road again, if I do pay 10 days before, they probably will debit my account, the billing department is really incompetent. I'm really pulling my hair out here. No one seems to be able to assist me @Telkom.
 
Your_Highnas said:
I called them now to cancel the debit order, they said it can't be done. They say I should pay 10 days prior to the debit order date, the way I say it it's going down the same road again, if I do pay 10 days before, they probably will debit my account, the billing department is really incompetent. I'm really pulling my hair out here. No one seems to be able to assist me @Telkom.
Click to expand...

Do a debit order cancellation through your bank and pay them manually.
 
Good morning,

Case still unresolved, received an sms that my account will be debited on the 16th, I did call to change my debit order date for the 31st because they have not resolved my case and it was logged on the 21St September 2017. Turnaround time has been long expired. The amount due is wrong, my monthly subscription is only R269! They are going to debit my account for R993.67 and it's wrong, I'm having this issue with Telkom since July, I've been calling almost every day and still the person in charge has no clue what to do. Please assist me as I did speak to you on the 6th October 2017. My first debit order was on the 20th June for R269, July was supposed to be the same, they debit my account on the 15th July 2017 for R965, it was rejected because I funded my account for the correct amount of R269. They had me on a contract for free me 1gb, I requested to be on the free me 1gb top up initially, this was their mistake and agreed to rectify and change it, they did credit me with R500. Also they did credit me with the rejection fee of R200 because I was not liable for the wrong amount debited. Eventually when I did fund my account for other debit orders to go off, Telkom did debit my account on the 28th July for R965, note I was still in credit for R500. I then receive my statement for August for R1435!!!!!!!!!!!!! If I was credit for R500 and my monthly subscription is only R269, how on earth did I owe R1435. Still after like a 100 calls(note like an hour each time), they still could not get it. I was literally sick dealing with Telkom, I spoke to a supervisor and she herself was incompetent to grasp this. I told her I'm sick of calling, I'm going to the bank and reversing all payments and will make manual payments for July and August, which I did on the 28 Aug 2017, I even simplified it by making 2 payments, one was for July R469 and Aug R269. I now owed Telkom nothing but they owed me a credit of R249 for rejection fees. I received my statement on the 1st September 2017, it was a credit of R249, that was correct. Then the system picked up the reversal of R965 and opened a case, now I'm back to square 1 and pulling my hair out, I received another statement that I owe R993.67. Why can't they just rectify this immediately. I received an sms this morning that my account will be debited on the 16th for R993.67, when I logged my case on the 21st September, I changed my debit order date for the 31st so this gets resolved before then and the correct amount of R269 goes off. NOW EVEN THE DEBIT ORDER HAS NOT BEEN CHANGED, my account will be debited for the wrong amount and it will be rejected and here we go round again and again!!!!! All because the person in charge is incompetent and do bear in mind I logged this case on the 21 September, today is the 11th October!!!! Do the math on the turnaround time.I have had it with Telkom, I'm going to post this on Telkom Community, My Broadband, Hello Peter and I'm contacting Wendy Knowler of East Coast Radio.

Worst Customer Service Ever!!!!!!!!!


Ps I've had 6 cases with Telkom since July regarding the same issue, not resolve yet!


Guys please somebody help me!!!!
 
As stated above. Cancel the debit order. Pay manually.

But before all that, step 1 - listen to advice.
 
I have been to the bank, they can't cancel it. Apparently Telkom have a password or code on it. Im seriously at my wits end here.
 
beware if u cancel ur debit order, they will charge you the returned debit order fee..
 
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