Telkom Internet Capped/Uncapped User Feedback (Pt2)

shanezn said:
OT, but do you reckon the D-Link is a better router ? I imagined the Netgear was a better brand. Both were going for R699 when I went to the store. I will take it back, but do I ask for another Netgear 2200, or go the D-Link route ? I doubt they'd give me a hard time about which one I opt for.
Click to expand...
Which model?
 
shanezn said:
OT, but do you reckon the D-Link is a better router ? I imagined the Netgear was a better brand. Both were going for R699 when I went to the store. I will take it back, but do I ask for another Netgear 2200, or go the D-Link route ? I doubt they'd give me a hard time about which one I opt for.
Click to expand...

Assuming you had the N300 (DGN 2200v2?), I've had no problems with mine. We have a few of the current Netgear's at the office, and they struggle in half-bridged mode (where the Netgear is fine with this). I've also seen reports of WiFi compatibility issues with some D-Links.

Glad your problem has been found.
 
ranger said:
Assuming you had the N300 (DGN 2200v2?), I've had no problems with mine. We have a few of the current Netgear's at the office, and they struggle in half-bridged mode (where the Netgear is fine with this). I've also seen reports of WiFi compatibility issues with some D-Links.

Glad your problem has been found.
Click to expand...

Yep, the DGN2200v2. Maybe mine has just gone wonky. I'll ask for the same thing then.
 
Grouter said:
'cos he's not here in his official capacity as a telkom employee. Just read his sig. Thank goodness I say - at least we get some insight into what's going on, 'cos officially we get nothing.
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Isn't he just reading his team e-mail? They all get it, including Charl. He's not explaining much either.
 
My 2 cents.... D-Link routers in general are very buggy. I personally find from my own experiences Cisco/Linksys the best followed by Netgear. Edimax routers are also good.
 
MickeyD said:
Granted.

However, if you have determined that your issue is TI related (and not line or network related) then having a direct line to ranger is a huge bonus. If you log it with TelkomZA, they have to go through some hoops to get to the cause and then refer it to ranger anyway!
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That's a communications gap which need to be resolved. TI hates the 10210 desk because they aren't efficient and give Telkom a bad name, yet we can't get hold of TI. It must be great not to be accountable and to have layers of BS inbetween though. Less effort, but grossly unprofessional for such a large company.
 
AntiGanda said:
That's a communications gap which need to be resolved. TI hates the 10210 desk because they aren't efficient and give Telkom a bad name, yet we can't get hold of TI. It must be great not to be accountable and to have layers of BS inbetween though. Less effort, but grossly unprofessional for such a large company.
Click to expand...

At last we can agree on something!!!
 
AntiGanda said:
That's a communications gap which need to be resolved. TI hates the 10210 desk because they aren't efficient and give Telkom a bad name, yet we can't get hold of TI.
Click to expand...

We don't like the service customers get from 10210. We are doing as much as we can to bridge the gap without actually doing their job. They refuse to provide us the necessary info. When they restructure (twice in the past 2 years), they don't inform us. It seems there is also some politics there, where competent people are sidelined.

After we had fixed the issues causing problems in Cape Town on Tuesday, we spent most of Thursday and Friday chasing issues they said were still affecting customers. We asked for proof. They sent usernames, half of which we capped customers who were over quota. The tools they have show this, why didn't they check that? It was evident no troubleshooting or investigation had been done. They eventually admitted this (but only verbally ...).

One of the initiatives we put in place to address this (to allow customers to interact efficiently with the various technical teams in Telkom Internet) is the system behind e.g. support at telkomsa dot net. For some types of queries (where it doesn't make sense for the customer to go through the call centre) it is possible to get directly to the responsible team. For others, such as ADSL-related ones, the call centre has access to some tools we are able not allowed to have access to (stats on the ADSL ports etc.), so thw business rule is that those must go via support@ first, and be transferred to the correct technical team (if necessary).

Since we are a small team responsible for many other things besides investigating customer issues, we obviously don't have the capacity to provide support the call centre is supposed to.

It must be great not to be accountable and to have layers of BS inbetween though.
Click to expand...

There are lots of things our teams are accountable for, on which we are measured, but we aren't measured on what the call centre is supposed to be accountable for ...
 
ranger, you folks need to raise your profile within the Telkom Group.

Many Telkom employees do not even know that you exist!!!!

I'd bet my pension on the results of an in-house survey asking Telkom employees if they knew who/what TI is and does.

The sooner you do it, the better for everybody.
 
Hey guys,

Have the uncapped limits been changed? I have a 4mb uncapped account with TI and at 222gig, I am being throttled. I thought my account would only be managed under the FUP when I hit 300gig.
 
yaeger said:
Hey guys,

Have the uncapped limits been changed? I have a 4mb uncapped account with TI and at 222gig, I am being throttled. I thought my account would only be managed under the FUP when I hit 300gig.
Click to expand...
Hahaha, they changed long ago son, I think every 10gb outside of free time, moves the progress bar 1 space. I think I there are 6 steps to red. It's similar product to the 50gb soft cap then. Just my theory at the moment
 
reactor_sa said:
Hahaha, they changed long ago son, I think every 10gb outside of free time, moves the progress bar 1 space. I think I there are 6 steps to red. It's similar product to the 50gb soft cap then. Just my theory at the moment
Click to expand...

I'll have to make sure I only download between midnight and 6am. With the school holidays coming up, my kids are going to burn through all that bandwidth with Netflix :cry:
Thanks for the reply.
 
reactor_sa said:
Hahaha, they changed long ago son, I think every 10gb outside of free time, moves the progress bar 1 space. I think I there are 6 steps to red. It's similar product to the 50gb soft cap then. Just my theory at the moment
Click to expand...

No, that is completely the wrong assumption. Most of what I've used this month on my 4Mb Unacpped (95%) was done outside of nightsurfer time. See below.

TI_Bar.JPG

TI_Stats.JPG
 
I could barely do anything with my internet yesterday...

tracert www.facebook.com

Tracing route to star.c10r.facebook.com [31.13.90.65] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 123 ms 219 ms 264 ms ti-226-0-05.telkomadsl.co.za [105.226.0.5]
4 150 ms 345 ms 1496 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
5 15 ms 71 ms 40 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
6 219 ms 302 ms * wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.45]
7 207 ms 211 ms 227 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.43.9.46]
8 246 ms 215 ms 196 ms ldn-b5-link.telia.net [62.115.35.89]
9 309 ms 316 ms 314 ms facebook-ic-307985-ldn-b5.c.telia.net [213.248.73.182]
10 * * * Request timed out.
11 1110 ms 280 ms 304 ms msw01.05.lhr3.tfbnw.net [173.252.66.153]
12 1871 ms 1369 ms 315 ms edge-star-shv-05-lhr3.facebook.com [31.13.90.65]

Trace complete.

Tracing route to www.google.co.za [74.125.233.24] over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 399 ms 209 ms 735 ms ti-226-0-05.telkomadsl.co.za [105.226.0.5]
4 53 ms 593 ms 101 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
5 623 ms 416 ms 33 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
6 9 ms 76 ms 107 ms wbs-ip-ll-1-wan.telkom-ipnet.co.za [165.165.221.153]
7 168 ms 126 ms 159 ms rrba-ip-lir-1-gig-7-0-0.telkom-ipnet.co.za [196.43.11.202]
8 439 ms 410 ms 649 ms 72.14.212.1
9 658 ms 204 ms 180 ms 72.14.237.239
10 110 ms 532 ms 116 ms jnb01s07-in-f24.1e100.net [74.125.233.24]

Trace complete.

tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170] over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 544 ms 785 ms 718 ms ti-226-0-245.telkomadsl.co.za [105.226.0.245]
4 34 ms 51 ms 40 ms ti-226-0-246.telkomadsl.co.za [105.226.0.246]
5 16 ms 109 ms 10 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
6 308 ms 565 ms 452 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.45]
7 423 ms 212 ms 105 ms 196.43.11.234
8 322 ms 32 ms 80 ms 196.43.25.206
9 27 ms 15 ms 23 ms 196.25.247.26
10 14 ms 54 ms 12 ms css1-ctn-gi0-1.ip.isnet.net [168.209.2.10]
11 305 ms 13 ms 76 ms 196.36.84.154
12 57 ms 43 ms 131 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
13 245 ms 101 ms 76 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
14 158 ms 234 ms 108 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
15 86 ms 31 ms 160 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
16 319 ms 174 ms 41 ms 197.242.89.170

Trace complete.
 
MickeyD said:
Did you try another account to determine whether it was ISP or network related?

Those tracerts point to exchange congestion or cable fault.
Click to expand...

Yip tried an Afrihost account, equally as bad.

My internet was running beautifully and then 2 weeks ago my exchange had a traffic failure. Was down for 2 days and ever since then my internet has been useless.
 
It's interested to test torrent performance to see how heavy the shaping is.

I opened a well-seeded torrent today. It rocketed to full line speed and then shot down again after less than a minute.

It's sitting now around 6kb/s.

Does the shaper take a while to kick in, and why is it so aggressive? This must be the only ISP that seriously turns off P2P during the day AND on weekends.
 
AntiGanda said:
It's interested to test torrent performance to see how heavy the shaping is.

I opened a well-seeded torrent today. It rocketed to full line speed and then shot down again after less than a minute.

It's sitting now around 6kb/s.
Click to expand...

Which torrent is that? PM if you don't want to post it here.
 
I'm getting 4mb download speeds on a 10mb line... :o
 
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