Telkom Internet Capped/Uncapped User Feedback (Pt2)

Youtube and google buggered for me as of a few minutes ago. Everything else still looking good

Edit: JHB north'ish
 
it's too unreliable, especially in the evening's. I'm considering going back to mweb premium uncapped since I know the thresholds now anyway.
 
ranger said:
If you are in the North (Gauteng etc.), this should have been resolved by around 11h00.
Click to expand...

I'm in the north. Is there still issues?

6:20pm - I'm trying to download a 1gig file because I need it urgently but I cannot get more than 2k per second... I'm on 10MB uncapped... My user stats looks like this:

agony.jpg

Really nice to feel ripped off by Telkom. Still wondering why I have a 10MB connection and paying a fortune for it...
 
All the people in the technical teams with access to ADSL lines in Guateng have been testing today, and we have not been able to see any problems.

My line was recently upgraded, but this is my personal 4Mbps TI uncapped account on it:

http://speedtest.ookla.com/result/2757961271.png

We have more escalations over the past two days, but they have almost all been inconclusive, or been found to be line or DSLAM-related.

We are still investigating.
 
ranger said:
All the people in the technical teams with access to ADSL lines in Guateng have been testing today, and we have not been able to see any problems.

My line was recently upgraded, but this is my personal 4Mbps TI uncapped account on it:

http://speedtest.ookla.com/result/2757961271.png

We have more escalations over the past two days, but they have almost all been inconclusive, or been found to be line or DSLAM-related.

We are still investigating.
Click to expand...

How do your get that upload speed on 4mbps?
 
ranger said:
All the people in the technical teams with access to ADSL lines in Guateng have been testing today, and we have not been able to see any problems.

My line was recently upgraded, but this is my personal 4Mbps TI uncapped account on it:

http://speedtest.ookla.com/result/2757961271.png

We have more escalations over the past two days, but they have almost all been inconclusive, or been found to be line or DSLAM-related.

We are still investigating.
Click to expand...

Thanks for the feedback.

My speedtest is now back to normal for now, but couldn't even access these forums (have to use mobile), so browsing still an issue for me (north jhb) although all tracert, pings etc seem 'normal'.
 
ranger said:
All the people in the technical teams with access to ADSL lines in Guateng have been testing today, and we have not been able to see any problems.
My line was recently upgraded, but this is my personal 4Mbps TI uncapped account on it:
http://speedtest.ookla.com/result/2757961271.png
We have more escalations over the past two days, but they have almost all been inconclusive, or been found to be line or DSLAM-related.
We are still investigating.
Click to expand...

You know how I solved the 1gig file issue? I split them up into 50MB pieces and downloaded it without a problem at full line speed... In the greater scheme of things it would seem you have some kind of throttling software? running which automatically refuses to bring any joy when a file being downloaded is larger than a certain threshold... ?
 
Browsing has gone from extremely slow (3min or so to open google) to not loading anything at all... its completely dead for me, pages just hang, however trace and ping tests all fine. Can't access speedtest page anymore so not sure on that end
 
Can anybody tell me how much data they use on 2mbps before reaching the Red bar without night surfing
 
J_Stall said:
Can anybody tell me how much data they use on 2mbps before reaching the Red bar without night surfing
Click to expand...

That's gonna be hard to answer as you would basically have to screw yourself over to get that figure.
 
ponder said:
That's gonna be hard to answer as you would basically have to screw yourself over to get that figure.
Click to expand...

haha cause I downloaded 70gb with night surfer and the bar is half last month it was atleast 120-150gb before it reached half
 
plugger123 said:
In the greater scheme of things it would seem you have some kind of throttling software?
Click to expand...

All large ISPs in this country, including mobile operators, have some kind of complex traffic management system in place.

running which automatically refuses to bring any joy when a file being downloaded is larger than a certain threshold... ?
Click to expand...

Nothing that sinister or simple.

Some changes were made late last night to address the behaviour we were seeing, while trying not to throw away the bandwidth efficiency improvements (and p2p improvement) we have seen since the change early on Wednesday.

We also have a method to identify the problem more easily. We think it was affecting a relatively small subset of users going through the Gauteng site (about 10%).
 
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