Telkom Internet Capped/Uncapped User Feedback (Pt2)

cavedog said:
What threshold should I expect with 10Mbps uncapped? I have used over 60GB but it still does not even have a bar.

telkom_uncapped.png
Click to expand...

That's the right one.... doing your DLs in night surfer? Looks like it.
 
Losing my ***** here..... 4mb line normally no issues, no for about the past week or so, ping above 150ms cant download cant stream, cant even watch a Youtube video in 360p.

Been on hold for about an hour with the call centre and still no answer. Honest to god how useless can these people be...!!!
 
MickeyD said:
Post a trace route...
Click to expand...

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [173.194.67.93]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 10.0.0.2
2 43 ms 43 ms 43 ms rkmp-ip-bb-2.north.dsl.telkomsa.net [105.224.204
.1]
3 47 ms 48 ms 46 ms ipc-up-2.north.telkomsa.net [105.228.0.6]
4 48 ms 48 ms 46 ms ipc-aggr-2.north.telkomsa.net [105.228.0.13]
5 49 ms 47 ms 47 ms jb1-pr-01-te1-0.net.telkomsa.net [105.187.249.6]

6 47 ms 47 ms 47 ms jb1-google-gw.net.telkomsa.net [105.187.249.22]

7 218 ms 207 ms 207 ms 66.249.95.8
8 208 ms 213 ms 207 ms 216.239.51.7
9 213 ms 220 ms 221 ms 72.14.236.130
10 212 ms 213 ms 212 ms 216.239.51.153
11 * * * Request timed out.
12 214 ms 213 ms 212 ms wi-in-f93.1e100.net [173.194.67.93]

Trace complete.

C:\WINDOWS\system32>

C:\WINDOWS\system32>
 
C:\WINDOWS\system32>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 10.0.0.2
2 42 ms 43 ms 42 ms rkmp-ip-bb-2.north.dsl.telkomsa.net [105.224.204
.1]
3 46 ms 46 ms 63 ms ipc-up-2.north.telkomsa.net [105.228.0.6]
4 50 ms 47 ms 56 ms ipc-aggr-2.north.telkomsa.net [105.228.0.13]
5 55 ms 55 ms 47 ms cen-pr-01-be200-vl1.net.telkomsa.net [105.228.0.
18]
6 47 ms 47 ms 47 ms 165.165.216.221
7 47 ms 50 ms 48 ms rrba-ip-lir-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.52.42]
8 48 ms 49 ms 47 ms rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za [1
96.43.25.138]
9 56 ms 54 ms 72 ms internet-solutions-gw.telkom-ipnet.co.za [196.25
.127.182]
10 48 ms 48 ms 47 ms ar2-rba-gi0-1.ip.isnet.net [168.209.1.172]
11 54 ms 48 ms 47 ms mi-za-rba-epe1-te2-2-304.ip.isnet.net [168.209.8
6.250]
12 * * * Request timed out.
13 74 ms 77 ms 68 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.
10G.za [41.84.13.66]
14 150 ms 74 ms 77 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
15 70 ms 70 ms 70 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
16 70 ms 67 ms 67 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
17 68 ms 67 ms 69 ms 197.242.89.170

Trace complete.

C:\WINDOWS\system32>
 
Either exchange congestion or, more likely, you have a cable fault. Telkom must trace and test your cable from the jack to the MDF.

PS. Have you checked your POTS filter?
 
MickeyD said:
Either exchange congestion or, more likely, you have a cable fault. Telkom must trace and test your cable from the jack to the MDF.

PS. Have you checked your POTS filter?
Click to expand...

awesome i will ask as soon as they pick up the phone (on hold now 1:36min) no lol what is a pots filter?
 
So my TI has been acting up since last week. Actually, since November. Have service reference numbers, some closed by Telkom and some still open regarding the issue. Since January, every night, around 8PM, streaming grinds to a halt. As expected, it happened again last night. After the 4th buffering, I switched over to the free 1GB from Afrihost I registered for yesterday. The 1GB got used up without a hitch. Not once did it buffer. When I got the 99.98% warning email, I switched back to TI and had to endure the buffering till I went to sleep.

Beginning of next month I will be joining the Afrihost family. Sorry TI, I am paying other service providers for a service, but can not make use of it on your network.
 
Lord Farquart said:
So my TI has been acting up since last week. Actually, since November. Have service reference numbers, some closed by Telkom and some still open regarding the issue. Since January, every night, around 8PM, streaming grinds to a halt. As expected, it happened again last night. After the 4th buffering, I switched over to the free 1GB from Afrihost I registered for yesterday. The 1GB got used up without a hitch. Not once did it buffer. When I got the 99.98% warning email, I switched back to TI and had to endure the buffering till I went to sleep.

Beginning of next month I will be joining the Afrihost family. Sorry TI, I am paying other service providers for a service, but can not make use of it on your network.
Click to expand...

True that. Have 2x 1TB VOX accounts and will be using it from next month.
 
Did 6.5GB on axxess and crystalweb capped combined last night between 00:00 & 03:00, rest of nightsurfer time on TI where I managed 8.5GB - just like old times.

Traffic.jpg

... maybe the holidays are now over? anyway it'll be interesting to see what happens tonight.
 
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