Telkom Internet Capped/Uncapped User Feedback (Pt2)

[Grouter]

Thought so! Give them hell and make sure they only bill you from tomorrow.


@Grouter

+1

 

[Unhappy1]

Thought so! Give them hell and make sure they only bill you from tomorrow.


@Grouter

If you go outside to find a random tree in your garden and give it hell, it will be a more productive exercise than giving hell to someone in a Telkom call centre.

 

[MickeyD]

If you go outside to find a random tree in your garden and give it hell, it will be a more productive exercise than giving hell to someone in a Telkom call centre.

Should never have outsourced them...

Should get trained staff with technical know-how in there...

 

[Geoff.D]

Should never have outsourced them...

Should get trained staff with technical know-how in there...

And that is where the breakdown is!

It is very difficult to get a knowledgeable person on the line who actually has a decent understanding of the systems and network.

How I wish for the old days!

A technician would not be put on shift before having 6 years of experience under his belt, and the call centre would be backed up with back office personnel who could really solve problems,. with a clear escalation process we all understood.

 

[bradza]

Anyone else having basically no international connections with only local access and pings in the 500+ ?

 

[MickeyD]

Anyone else having basically no international connections with only local access and pings in the 500+ ?

 

[bradza]

Just got international back now but yeah, dropped from 500ms to 230ms and now around 180ms now. Don't know what happened there, seemed to fall off the international map for a few minutes.

 

[bradza]

Guess this explained my disconnections... changing to mobile for backup, bugger this.
Telkom hit by attacks on infrastructure http://mybroadband.co.za/news/broadband/176333-telkom-hit-by-massive-sabotage.html

 

[MickZA]

Something amiss with DNS servers, some local sites not resolving - eg MyBB, IOL.

 

[MickZA]

Something amiss with DNS servers, some local sites not resolving - eg MyBB, IOL.

I switched to another ISP for a while, just came back and it's sorted now.

 

[MickeyD]

Something amiss with DNS servers, some local sites not resolving - eg MyBB, IOL.

F@#* and here I have been rebooting all my devices like an idiot.

Thanks for the heads up, now I know it's not my setup.

 

[MickZA]

F@#* and here I have been rebooting all my devices like an idiot.

Thanks for the heads up, now I know it's not my setup.

It was an odd one, using google DNS on TI instead of auto didn't help either ...

 

[Geoff.D]

Sooner or later a reboot is the only way out with WIN 10. I had to resort to re-starting the ADSL router a few minutes ago.

 

[ponder]

I cannot get more than 108Kbps out of youtube at the moment?

 

[Rickster]

I cannot get more than 108Kbps out of youtube at the moment?

What server is it pulling from?

 

[ponder]

What server is it pulling from?

r15--sn-woc7en76

 

[Rickster]

r15--sn-woc7en76

Try change your DNS server.

 

[ponder]

Ok it's not youtube, it's all traffic. thanks telkom!

 

[ponder]

So bad it's unusable, g'night.

 

[MickZA]

Just in:

Dear Subscriber

Please be advised of planned maintenance on the SAN (Storage Area Network) hosting the access services for the Telkom Internet email environment.

Impact:
The potential impact could therefore be that email services may be intermittently unavailable during the change.

Maintenance Window:
Saturday, 27th August between 00:00 to 06:00