bekdik
Honorary Master
In many cases it would appear that the problem is due to exchange congestion which affects all Isp's.
Yes this is also a Telkom problem, but not that of the Telkomsa section, but rather that of the Telkom ADSL backbone.
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Telkom Internet Capped/Uncapped User Feedback (Pt2)
- Thread starter bwana
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In many cases it would appear that the problem is due to exchange congestion which affects all Isp's.
Yes this is also a Telkom problem, but not that of the Telkomsa section, but rather that of the Telkom ADSL backbone.
Grouter
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Ja, true. I've looked at so many trace routes in this thread my eyes are sore from them, but one thing that stands out is so many of them are plainly line / exchange problems and not isp-related as you say.
We are trying to drive modern cars on donkey tracks.
Electric
Honorary Master
Yeh but with many of us, simply changing to a different isp account solves the problem.
Grouter
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Also true. But I wonder what will happen when the wave of users who abandon TI land on another ISP - will the issues move with them?
I have moved. (well technically I am still with them till the end of the month) And it has been near perfect service. The choices are far and wide, I took a gamerking account for an extra R26 a month. Torrent (rarely do it), steam
downloads and all games work at 100% line speed and no ping issues. I think I logged into Telkom ISP once the whole of February and that was just to do a speed test. Ironically that failed. Not recommending anyone but for those that have stayed with an ISP giving them s hit service for close to two months... I seriously doubt they will move. I figured out along time ago that no ISP deserves any loyalty. They are selling a product, if they cannot deliver go somewhere else. You can cancel and change your mind near the end of your 30 day cancellation period. But to be in month two of an ISP meltdown and to blindly say they have always been good to me is....
Dade Murphy
Senior Member
Can a poor SNR be a result of a failing router?
I have reconnected all the ports between the router and the phone jack but nothing has changed.
There is no noise on the phone itself but when my line is synchronizing at its full 2mb the SNR drops to 5-6dB. Restarting the router sometimes causes the line to synchronize at 1mb where the SNR is at around 11dB.
Any help here?
I have reconnected all the ports between the router and the phone jack but nothing has changed.
There is no noise on the phone itself but when my line is synchronizing at its full 2mb the SNR drops to 5-6dB. Restarting the router sometimes causes the line to synchronize at 1mb where the SNR is at around 11dB.
Any help here?
6dB or below noise margin is bad, it will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with little or no synch problems
20dB-28dB is excellent
29dB or above is outstanding
movielover
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Hey guys.. any feedback on how gaming was with TI? Was trying to play Fifa 14 through iPad and it really sucked! Didnt even login for a match up as connection was poor! 
Dade Murphy
Senior Member
This doesn't help me.
Grouter
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What router do you have? This is off-topic, BTW.
Dade Murphy
Senior Member
An old Billion 400G. Going to upgrade soon but I'm trying to understand if my problem is with congestion or something else to do with the line that is out of my control.
Grouter
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Congestion won't cause low snr. Bad copper between you and the dslam will. Or long copper.
I have a client who has a billion 400g and she struggles with low snr, high attenuation and constant disconnects and router reboots. Although she's a long way from the exchange, and in an area where other adsl users experience similar poor snr, high attenuation and noisy lines because of their distance from the dslam at the exchange, hers is particularly bad and she is the only one I know who has the 400g billion.
So the short answer is, yes, IMHO that old billion could well be part of your problem.
But you can also moan to telkom on 10210 about line noise and see if they do anything to improve things.
See if you can borrow someone else's router, plug it into your line, and see what snr and attenuation you get.
Troubleshooting is a process of elimination.
edit: Check your filters.
Take them all out, all phones, faxes, answering machines.
Check snr.
Improvement?
Check your filters again.
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bekdik
Honorary Master
The performance problems are very erratic, so I suspect that some (many?) movers see what they want to see. Placebo effect.
Electric
Honorary Master
Not in my case.
When my Telkom account sucks I change over to Afrihost which flies on the same protocols TI battles with.
As I've mentioned before however, nzb always flies on Telkom for me, 24/7.
Streaming services however seem to be very erratic after a certain time.
elf_lord_ZC5
Honorary Master
All I want to see is good gaming experience, every time Telkom drops, a switch to Afrihost sorts it out.
Only yesterday, did Afrihost act up, and changing to Telkom was for first time better ... , for 30 days previous, it was not so ...
Nope. there is a big difference between 600ping to EU servers or not being able to even load a web page one minute and the next things seem to work okay?
I did several free trials before I made my move. I suggest you try the same and then ask yourself if it is a "Placebo effect"
Now no one will always be 100% happy with any service, but I will rather be 95% happy where I am now than 95% unhappy with Telkom ISP. What have I lost by getting better service, nothing and if in 3 months time the feedback from Telkom is good I can easily return. It's not like they are offering anything that the others are not. The only thing they had going for themselves was being cheaper than some and being reliable. They lost the reliable card a while back and it takes along time to win that one back. And they are now matched in price by almost everyone.
So this is my Placebo effect:
I can download torrents at full speed (admittedly I only do the odd TV series or movie)
I can play games with no ping spikes and great pings to EU and goodish to the US
I can download at full speed as much as I want from Steam, Gamersgate and origin without worrying about being throttled.
Streaming seems okay, again I do not do much but my kids do.
Now if Telkom fixed all their issues I would return but only if my current service went pear-shaped.
Hey guys.. any feedback on how gaming was with TI? Was trying to play Fifa 14 through iPad and it really sucked! Didnt even login for a match up as connection was poor!
BF4 has been reasonable on TI on local servers over the weekend but terrible mon-thur evenings. Ive given up on TI for EU and use Afrihost instead.
Dade Murphy
Senior Member
Congestion won't cause low snr. Bad copper between you and the dslam will. Or long copper.
I have a client who has a billion 400g and she struggles with low snr, high attenuation and constant disconnects and router reboots. Although she's a long way from the exchange, and in an area where other adsl users experience similar poor snr, high attenuation and noisy lines because of their distance from the dslam at the exchange, hers is particularly bad and she is the only one I know who has the 400g billion.
So the short answer is, yes, IMHO that old billion could well be part of your problem.
But you can also moan to telkom on 10210 about line noise and see if they do anything to improve things.
See if you can borrow someone else's router, plug it into your line, and see what snr and attenuation you get.
Troubleshooting is a process of elimination.
edit: Check your filters.
Take them all out, all phones, faxes, answering machines.
Check snr.
Improvement?
Check your filters again.
Thanks for this.
Attenuation is at decent levels: 42dB downstream and 20dB upstream.
Poor SNR has only started recently after the Telkom speed upgrades.
Disconnected the phone and filter, connected the adsl from the router straight to the phone jack, restarted router. SNR is still really bad.
The problem here is that when the line synchronizes at 1mb the SNR is at 11dB whereas when it is at 2mb the SNR is at 6dB. Just spoke to Telkom support and we've decided to sync the line at 1mb until a technician is available (been waiting a week now)
I will borrow a friend's router later this week to see what happens, but taking the above into consideration I doubt that my equipment is the problem.
I hope this doesn't mean that I'll only be able to use 1mb
CataclysmZA
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Erratic for some people, yes, but since I'm on the net every day I can "feel" at 9AM and 6AM when the shaping protocols come into effect. I couldn't even do a download for the newest version of GIMP today without the speeds dropping to 50KB/s on a 4MB line. I had to run a multi-threaded download for it to achieve line speed. Prior to January, I didn't need to do this. When I was on Afrihost Business recently for testing, I had none of these issues at all.
bekdik
Honorary Master
I was on Afrihost for a while and suffered severe shaping from time to time. Much the same end result as with TI.
I guess until Telkom/SAIX sorts out their exchange bandwidth problems Internet is going to be problematical across all ISP's.